Berman INFINITI Chicago

Great service experience I just wanted to give an awesome review to the service manger Bill Hans and his team at the Bermans infinity service center Chicago. Bill and his tea I just wanted to give an awesome review to the service manger Bill Hans and his team at the Bermans infinity service center Chicago. Bill and his team worked with us in resolving a repeated issue with our ac system in our 2012 Qx56. He handled the issue professionally, although we were a bit upset about dealing with the same issue again. We were not having a positive experience with our Infinity and was contemplating trading it in for another non Infinity vehicle. But, thanks to Bill's calm demeanor and him taking time to talk to us in detail we decided to keep our Infinity vehicle. Bill Hans is doing a great job please continue to put your customers first. Thanks again, The Jackson's More

Out-of-State Used Vehicle Purchase I was a bit nervous about purchasing a car I had not yet seen in person. The staff was very helpful with making it clear on the status and condition o I was a bit nervous about purchasing a car I had not yet seen in person. The staff was very helpful with making it clear on the status and condition of the vehicle I was committing to. In the end, the Q50 I picked up at Berman's was exactly what I was expecting and I'm very happy with my purchase. More

Best first car experience! This was my first time financing a car and I was very pleased coming to this dealership. Howar was extremely helpful and patient with all my questions This was my first time financing a car and I was very pleased coming to this dealership. Howar was extremely helpful and patient with all my questions when showing me all the used cars. Howar left us in good hands with Jimmy when he wasn't there. Jimmy was very nice when closing the deal and showing me how to set up my Bluetooth. Highly recommend going to these two! More

Best experience yet Jim was extremely helpful through the whole process. I felt like he was on my side, not like the salesmen I've encountered mant times before. Great gu Jim was extremely helpful through the whole process. I felt like he was on my side, not like the salesmen I've encountered mant times before. Great guy. More

Gotta Call Ken! Even though it takes a while to get in and out of a dealership, if you have to spend the time, it's always a pleasure to spend that time with Ken! Th Even though it takes a while to get in and out of a dealership, if you have to spend the time, it's always a pleasure to spend that time with Ken! This is at least the fourth time I've leased a new car from Ken, and he';s always a pleasure to deal with. He's fair and honest, so what else needs to be said. More

Outstanding experience at Berman Infiniti Berman's team is outstanding! From Addy, my sales associate to Greg, my finance manager, every team member was helpful, knowledgeable, and passionate Berman's team is outstanding! From Addy, my sales associate to Greg, my finance manager, every team member was helpful, knowledgeable, and passionate about their product and job. First class experience all around. I love my QX60! Additionally, everyone asked me to please call them directly should I have any questions or need any help with my new car at any time after taking possession. I highly recommend Berman! They offer competitive and fair pricing and their products and service are #1! Thanks Berman Infiniti!! Stephanie More

Ken zeller, best car buying experience!! I just had the pleasure of buying my 2016 Altima from Ken Zeller and Bermans Infiniti, Ken made every part of the experience easy and low pressure. I I just had the pleasure of buying my 2016 Altima from Ken Zeller and Bermans Infiniti, Ken made every part of the experience easy and low pressure. I would recommend him to anyone who is looking for a true professional to help them with a new or pre owned car, Ken is the best!!!!! More

Service Support From Ken Zeller I purchased a car from Ken Zeller back in November. I called to schedule a service appointment and Ken offered to pick the car up and have the work d I purchased a car from Ken Zeller back in November. I called to schedule a service appointment and Ken offered to pick the car up and have the work done for me. This is exemplary customer service and is the reason why I will make sure to refer Ken to my friends and come back to him when I need to purchase my next car. More

Two thumbs up Every customer shoud be treated as an individual ....this is the difference between me buying and me walking ....car buying is usually a bad experienc Every customer shoud be treated as an individual ....this is the difference between me buying and me walking ....car buying is usually a bad experience because we are treated ike cattle .....not here ask for Addy titre ...great guy really personable ....special acknowledgment to volodymyr and Ray two managers thanks for everything.....jeff....ill be back More

Complete knowledge of the vehicle I visited the dealership to look at some vehicles I seen online. Ken was able to explain and advise all the vehicles options. Not only did he have t I visited the dealership to look at some vehicles I seen online. Ken was able to explain and advise all the vehicles options. Not only did he have the knowledge, he was able to show me how the options worked and where the buttons were located. When the test drive was over I was surprised to find out that he did NOT own the same vehicle that I test drove due to the knowledge he possessed. More