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Berman INFINITI Chicago
Chicago, IL
1,676 Reviews
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August 05, 2024
*Out-Of-State Buyer Beware* I purchased an Infiniti Q50 Red Sport from Berman INFINITI Chicago in February of 2023 from out of state (IL->AZ). The experience was not ideal and I would not recommend an Q50 Red Sport from Berman INFINITI Chicago in February of 2023 from out of state (IL->AZ). The experience was not ideal and I would not recommend any friends or family to purchase a vehicle from this dealership. 1) Certified Pre-Owned Guarantee Issues - As an Infiniti Certified Pre-Owned (CPO), my vehicle went under a 167-point inspection to ensure all mechanical and some cosmetic defects have been addressed before my purchase. There were 3 issues that should have been addressed with this inspection: broken driver seat leg support, tire tread depth, and a wheel alignment. The first issue I experienced was the broken driver seat leg support after a day of ownership (delivery 2/22/23 and in for service on 2/24/23). Although frustrating, my trusted, local INFINITI dealer fixed this for me free of charge under warranty. While at their dealership they did a basic courtesy vehicle inspection that gave way to the last two issues not addressed by Berman. The second issue being an AWD vehicle, it is essential for all tread depths to be within 2/32” of each other. This was not the case as one tire was 8/32” tread depth , one was 7/32” tread depth and two tires were 4/32” tread depth. This required the purchase of 4 new tires ($1,439.16). The third issue was that the vehicle needed a wheel alignment ($339.19). All three of these issues should have been addressed and fixed by Berman before the vehicle was available for sale as an Infiniti Certified Pre-Owned. 2) Poor Communication - The purchase process for this vehicle took an entirety of 20 days from start to finish (not including delivery time). The salesman Nate was extremely quick and pleasant! He provided me with ample pictures and videos of the vehicle at my request, and got me in touch with the finance department within a day or two of initially inquiring on the vehicle. There was no haggling on price as I agreed to pay the full asking price on the vehicle. Once through to the finance department, they performed a credit pull within the first 24 hours. After the financing was approved, Johnathan, Finance Manager, took multiple days to get me the documents that needed a wet signature through the mail. He was extremely unresponsive and would not be in contact with me for multiple days at a time, in which I had to reach out to him. This process took over two weeks as he delayed sending out the documents, and did not include all of the needed documents so had to re-send them through the mail again. 3) Added Fees and Packages - As mentioned previously, there was no haggling on price as I had agreed to pay the full online asking price. After the credit pull, I was then told that there were mandatory “Add-Ons” and “Warranty Packages” that would be tacked onto the price. This was not previously mentioned and I was told by both the Representative and the online webpage listing of the vehicle that all packages are optional at the buyer’s request. To add onto this, Johnathan told me that the required $1,500 cosmetic protection warranty could only be redeemed at their dealership 1,500 miles from me. 4) Damage Upon Delivery - As Nate sent me complete inside-and-out pictures of the Q50, I was able to throughly compare the vehicle for any new signs of wear that occurred during the delivery process. I expected a couple new small rock chips which there was, but on the passenger side rear of the vehicle there was a crease about an inch long along with a scratch in the paint. The delivery driver agreed that it was new damage to the vehicle by comparing his pictures, and marked the damage on the bill of lading. I am appalled that their transportation partner has sub-par reviews, multiple complains, and is not BBB accredited. They provided an end result of “we are not repairing your vehicle.” Overall, I was extremely disappointed in the lack of professionalism, poor customer service, and negative experience. More
by Brycewelker
Employees Worked With
Nate, Johnathan
August 19, 2023
Ryan was great literally cater to all my need bout a q50 redsport from there a month ago and couldn’t be happier truly a great experience shop with my guy Ryan redsport from there a month ago and couldn’t be happier truly a great experience shop with my guy Ryan More
by Xavier Roman
Employees Worked With
Ryan Clarke
July 01, 2023
Went to service department to get a new tire. During an inspection they said that I needed a new headlight assembly that costs over 2,300 dollars. They said condensation caused the damage. There During an inspection they said that I needed a new headlight assembly that costs over 2,300 dollars. They said condensation caused the damage. There was nothing wrong with my headlight before I brought it in for service. I think the service department intentionally damaged. I asked if they could replace the headlight assembly since I’m still under Infiniti’s new car warranty. They told me that the assembly is not covered under the warranty. I asked them why wasn’t it covered and they couldn’t give me a good explanation. I forgot to mention that I purchased my vehicle from Berman’s Infiniti of Chicago. I do not trust their service department and will be taking my car to a different Infiniti dealership when I need service in the future. My name is Michael King in case Berman Infiniti wants to reach out to me and cover the cost to replace the headlight assembly on my 2018 Q60 More
by Lieutenant
Employees Worked With
Vanet Brooks
June 29, 2023
Last few visits. ..Big disappointment. Former service was good. New Service dept reps now, sub par, gouging,questionable honesty?Do better Infiniti!!! New Lexus may be ..Big disappointment. Former service was good. New Service dept reps now, sub par, gouging,questionable honesty?Do better Infiniti!!! New Lexus may be in my future after 17 year w/Infiniti.Oh, only 2 of the few salespeople even spoke but, I digress. More
by atthigpen1
Employees Worked With
Alfonso Rodriguez
January 06, 2023
I took my Infiniti to the Berman infiniti for a repair normal and expecting a normal and honest service experience. What I received was a ridiculously high price quote for repairs that were almost 4 times normal and expecting a normal and honest service experience. What I received was a ridiculously high price quote for repairs that were almost 4 times more than other competing bids I got later. This was a horrible experience, and I would not trust this dealership for anything, let alone service at all. Avoid them! More
by M
Employees Worked With
Employee not listed
January 02, 2023
Nice, clean facility- convenient location. Staff is friendly, professional and knowledgeable. Been coming to Berman for years. Highly recommended. Staff is friendly, professional and knowledgeable. Been coming to Berman for years. Highly recommended. More
by Ms. P
Employees Worked With
Angelo Beltrano
August 30, 2022
DO NOT PURCHASE FROM THIS DEALERSHIP! Vehicle Acquisition Experience: I came in from STL to purchase the vehicle. Confirmed the price in writing and was asked to bring the details of Vehicle Acquisition Experience: I came in from STL to purchase the vehicle. Confirmed the price in writing and was asked to bring the details of outside funding. When I arrived at the dealership, Johnathan Juarez said they would not release the vehicle because I didn't bring a PAPER CHECK from the lender. The lender provided a Loan Note Guarantee and offered an EFT. Johnathan said they would not accept either from USAA (the lender). Instead, he required a "back up loan". They ran my credit and couldn't meet or beat the APR I received from USAA. Suddenly, not having the paper check in hand was a non-issue and I could leave with the vehicle. This nonsense caused more than a 3 hour delay which I wanted to avoid by confirming and sorting all the details out ahead of time. Lack of Professionalism: I sat in the showroom while waiting to speak with the Finance Manager, Johnathan Juarez, and listened to a woman in her office laughing/joking & cursing on a video call. It was totally inappropriate and reflects the level of professionalism I have seen from most of the employees. Lying about Refunding Money: The funding came through for 1K more than expected. The dealership told USAA they would send the check. 2+ weeks without the refund. Johnathan's reply? Nothing. I called and left 4 voicemails and sent 2 emails. He finally returned my call and said the check was sent a week prior. The check arrived postmarked 2 days AFTER my phone call with him. Temp Tags Expired: They didn't send the titling paperwork to the MO DMV until 3 weeks AFTER I purchased the vehicle. The MO DMV received it 3 days before the temp tag expired and added it to the queue to process (which was another week). The reason for the delay? The dealership didn't have 2 check signers. Did they let me know? No. I had contacted them 4 separate times about sending the info and was given the runaround. The LT&T person punted to Johnathan who then punted back to the LT&T department - this was close of business Saturday. The day before the tags expired. I am now without a vehicle I can legally drive. Lack of Urgency, Accountability, and Respect for Customer's Time: While Johnathan was polite, he lacked accountability. He continuously blamed this department and that department. Rather than be the face of the dealership, he told me about how this department is in another building, that he doesn't handle this or that, etc. He was disrespectful of my time spent sitting at the dealership and the time I spent emailing and calling. The entire experience has been awful. More
by Melissa
Employees Worked With
Jonathan Juarez, Phuong Nguyen
