Berlin City Toyota of Portland - Service Center

Deceiving This is the second time that I had really bad experience here. It’s awful! Telling costumers how long the service is gonna take is very important beca This is the second time that I had really bad experience here. It’s awful! Telling costumers how long the service is gonna take is very important because people work around there schedule to get things done to make it to work or any other commitments they may have. Especially mentioning to them you will have to work right after. I was told it will take 30 to 45 minutes for my service base on the workflow and how busy they are but my car didn’t get done after an hour and half almost two hours for an OIL CHANGE! More

Very Happy with BCT service The Berlin City staff was prompt and efficient. The price was reasonable and Service Advisor Eric Ellery was very helpful and accommodating. I would The Berlin City staff was prompt and efficient. The price was reasonable and Service Advisor Eric Ellery was very helpful and accommodating. I would definitely rhighly ecommend Berlin City service. A totally positive experience. More

went to get an oil change I found the experience to be superb with Eric Hale. Kept me up to date with the progress my car was making and recommended everything that needed to b I found the experience to be superb with Eric Hale. Kept me up to date with the progress my car was making and recommended everything that needed to be done. Loved the experience. More

excellent Very happy with the service. The whole experience was great and would recommend Berlin City Toyota of Portland to any one who values their car. Very happy with the service. The whole experience was great and would recommend Berlin City Toyota of Portland to any one who values their car. More

Thanks, Derek Derek did a great job. My appointment was unscheduled and I was fortunate enough to be helped by him in an efficient and satisfactory manner. Derek did a great job. My appointment was unscheduled and I was fortunate enough to be helped by him in an efficient and satisfactory manner. More

Derek Federico is an asset to Berlin City Auto Group We own four cars; one Honda and three Toyotas. As my daughter and I waited for the car to be serviced and inspected, Derek Federico was very kind, pro We own four cars; one Honda and three Toyotas. As my daughter and I waited for the car to be serviced and inspected, Derek Federico was very kind, professional, and told us exactly what to expect. This is our daughter’s first automobile and she is learning how to navigate the responsibilities of car ownership. With that in mind, Derek’s exceptional people skills made us both feel at ease and turned this experience into a very positive one. You should feel very fortunate to have Derek on your team! More

It was amazing. I was so pleased with my visit. I had an issue with a cracked dashboard shield and the problem was resolved. I also found the service personable. I was so pleased with my visit. I had an issue with a cracked dashboard shield and the problem was resolved. I also found the service personable. More

toyota plus service excellent service and the professionalism timeliness and overall experience was enjoyable and welcome. . . . . . .look forward to continuing my relati excellent service and the professionalism timeliness and overall experience was enjoyable and welcome. . . . . . .look forward to continuing my relationship with this dealership at this point in time More

service We have bought 5 different Toyota from Berlin thru the years & always had great maintenance service there. My husband always deals with Diane in that We have bought 5 different Toyota from Berlin thru the years & always had great maintenance service there. My husband always deals with Diane in that department. She’s on top of things. We use to deal with Chris Clark & Ramzi who are no longer there but still are on the list of 10 employees below. More

Much better experience than my last visit I went to Berlin City Toyota for my 2013 Prius 30K miles service. Everyone was friendly and clearly explained everything. Car was ready about mid-af I went to Berlin City Toyota for my 2013 Prius 30K miles service. Everyone was friendly and clearly explained everything. Car was ready about mid-afternoon and all charges, and changes clearly explained. My previous visit at ~25K miles was not pleasant when told I needed 4 new tires and was shocked how rapidly the tires on a brand new vehicle wore out. After I decided to go ahead with purchasing the tires (would not pass state inspection), they kept me waiting for hours to install with out telling me how long it would take. Wasted my entire day. This time was much better. More