Berlin City Nissan of Portland - Service Center

I have been a customer of Berlin City Nissan for a number of years and have been fortuitous to have Josh Blanchard as my Service Advisor during this time. This week I brought my vehicle in for emergency ser of years and have been fortuitous to have Josh Blanchard as my Service Advisor during this time. This week I brought my vehicle in for emergency service without an appointment. Josh listened compassionately and took my vehicle in for an evaluation without hesitation. When numerous critical problems were found, making the car unsafe to drive, he and Stacy Dalphonse kindly located a rental vehicle for me (it was almost closing time). Last evening, Mark, my Service Technician, stayed past closing time to complete the work on my vehicle so that I could drive it home. I was profoundly grateful for his thoughtful efforts. The kindness and professional, exceptional service extended to me by Josh over the years (and Stacy as well when Josh has been unavailable) is a rarity to encounter these days. Similarly, I know that Mark has worked on my vehicle repeatedly, and, because of his expertise and keen attention to detail, my vehicle has run smoothly and without problems. Josh, Stacy, and Mark are assets to Berlin City Nissan, and we all have much to learn from their fine examples. As a front line representative of Berlin city Nissan, Josh, through his thoughtful efforts, careful listening, and concern, has developed a loyal cadre of customers, including myself. When I arrive for an appointment, I am consistently welcomed like a friend moreso than a customer. I have recommended Berlin City Nissan to others and will continue to do so without hesitation. I look forward to many more years of stellar service from Josh, Stacy, Mark, and their colleagues. Thank you for offering me this opportunity to offer my sincere gratitude and praise on behalf of Josh, Stacy, and Mark. I am hopeful that their efforts and dedication extended to customers like me may be duly recognized by Berlin City Nissan. Best wishes. More

Nissan Roadside Assistance provided a $100 allowance for changing my flat tire. Spoke to Josh and mentioned that I wanted the old tire repaired or I would buy a new one rather than putting the "donut" tire changing my flat tire. Spoke to Josh and mentioned that I wanted the old tire repaired or I would buy a new one rather than putting the "donut" tire on the car. It was past 4:30pm - quitting time for the techs - and Josh asked one of the gentlemen to stay and work on my car which he was happy to do. After some time, Josh came to the waiting area to inform me that my rim was bent and the the tech had pounded the rim straight again and that the tire was back on the rim and held air again just fine. These individuals could sold me a new tire AND rim but instead fixed the existing parts so that they functioned fine! This service department is is obviously run with courtesy, honesty, and integrity and is a credit to the Berlin City group. I will never take my car anywhere else! More

We have been customers from Berlin city in South Portland since we purchased the car in 2006, and since than we have had always a good experience with their service. We had the car brought into the shop seve since we purchased the car in 2006, and since than we have had always a good experience with their service. We had the car brought into the shop several times for service and we were always satisfied with the results. More

I recently went to have a Service Engine Soon issue resolved. They did a great job to diagnose and do the repair of a faulty diagnostic valve in my fuel system. Four weeks later my fuel line discon resolved. They did a great job to diagnose and do the repair of a faulty diagnostic valve in my fuel system. Four weeks later my fuel line disconnected from the fuel pump causing fuel to be spilled everywhere (including under the rear seat). Fortunately I was near a VIP garage and the VIP garage reconnected the fuel line to the fuel pump. The VIP garage manager stated I should report it to Nissan as he had NEVER seen this happen with just a 3 year old car. I called Berlin City since I felt it was too much of a coincidence that they had just worked on the fuel system and then 4 weeks later this happened. Josh & Dirk agreed to give me credit towards future service work to cover the cost the VIP repairs. I recognize that Nissan did not have to do that and I appreciate their attention to customer satisfaction and will be visiting them in the future if my Sentra needs servicing. Regards, Carl Poirier More

Mr. Yeaton, the Service Manager, and his staff went far out of their way to take exceptionally good care of me. On the rare occassions that I've needed service on my vehicle, the staff was courteous, prom out of their way to take exceptionally good care of me. On the rare occassions that I've needed service on my vehicle, the staff was courteous, prompt, efficient, thorough and honest. They made sure I fully understood and accepted each line item and I felt that they took care of me in the same way they would have a member of their family. The staff is professional and committed to making any service experience a positive one. My next purchase will come from this dealership, without question. More

Our experience in purchasing new Nissans from Berlin City has been excellent. The ownership really seems to care about the satisfaction of their clients with their new and used cars. When we purchased a new has been excellent. The ownership really seems to care about the satisfaction of their clients with their new and used cars. When we purchased a new Honda Pilot they even had a "New Owners Meeting" to share information with those in attendance on particulars of their cars and how the dealership could be of service. Their mechanics and service managers were in attendance to answer questions. The service departments for Nissan and Honda have been excellent, also. In fact, that's the primary reason we looked first at their dealership before purchasing a new car. We knew we would be treated fairly and professionally by the service staff. Both Nissans and Hondas are very well manufactured cars, but to keep them running at their best we go to the dealership for warranty and non-warranty work. They work hard to ensure their prices match or come close to matching non-dealership parts. And they have not performed their most expensive services if a less expensive option might work. Thank you all. More

I recently had a bad accident and had a ton of work done on my Nissan Frontier. I got the truck back and it still wasn't right. Dirk at Nissan fought for me and helped to fight the battle with my insurance on my Nissan Frontier. I got the truck back and it still wasn't right. Dirk at Nissan fought for me and helped to fight the battle with my insurance company to get the vehicle repaired properly. He helped me to get the new rear differential that the vehicle needed. I am so thankful that they did the work and the insurance company allowed them to. They are professional, supportive, incredibly knowledgeable and friendly to boot. I can't begin to say enough nice things about this dealership. I would never take my car anywhere else and will return to them time and time again for the maintenance of my vehicle. More