Berlin City Nissan of Portland

this was the 3rd nissan we bought from you in less than 2 years. we rolled and totalled our last one 4 days before we bought one this time. we were led to believe we were buying the exact same car we had b 2 years. we rolled and totalled our last one 4 days before we bought one this time. we were led to believe we were buying the exact same car we had before, but with automatic transmission,thus costing $1000.00 more than our last car. after we gave you a check for the full amount, we discovered at least 4 things that were not on this car..like cruise control, a trunk that opens without a key, switches to move the outside mirrors from inside the car, and a mirror on the passenger visor. when i went back to your dealership that evening to discuss my disillusionment with the honesty of what we had been told... i was told we had gotten the best deal they could offer and it was no big deal to them if i returned the car. i would have serious qualms about recommending your dealership to friends or family after being treated this way. we shopped almost exclusively at your dealership because we felt you have a good product, but i think the fact that it WAS our 3rd car in 2 years should have brought more compassion and respect during this transaction. i will say that before i pointed out the missing items, matt...the salesman... was kind to me. however that did not translate into trying to make things right when i came back. matt, the financial assistant, was too slick. also, he messed up our title application...which was discovered when i went to register the car. we paid the total amount with a check. he had listed chase morgan bank as a lien holder. i am thankful our town clerk noticed that. i called matt immediately and he told me he would fax the new application to our town hall within 5 minutes. 20 minutes and at least 34 phone calls later, i still had not received it and our town hall was closing. so i drove back down to so. portland from gray and scott helped me get it straightened out. he was very helpful. i hope you will take a serious look at this and make some adjustments in how you do business. i would need some kind of reassurance of honesty before i would do business with you again. thank you for your time. judy carlson More

We bought a Nissan Titan in 2004, also an Xtera the same day. Since that time I have traded in my Xtera, but have had nothing but BIG troubles with the Titan. One transfer case, new brakes, rotars, wiring day. Since that time I have traded in my Xtera, but have had nothing but BIG troubles with the Titan. One transfer case, new brakes, rotars, wiring harness, seatbelts, all within 36,000 miles. Within one year, the transfer case went again. After that was repaired, the motor went with 80,000 miles on the truck! The service department basically said oh well, your loss. We can't give you more than $3000 trade in, because we the dealership will loose to much money. What about us, the customer! We paid $35,000. for the truck. I guess it doesn't matter how much money the customer looses, as long as the dealership doesn't loose money. We since have purchased a 2008 Ford, and love it. Never again will we buy a Nissan, nor will we ever buy again from Maine Mall Motors. They don't care about the customer, after the vechile is out the door, and the service department never returns calls in a timely manner, and has very poor customer relation skills. We highly advise against buying anything from this dealership, and never bring a vechile for service there! More

Went in looking to compare with Toyota. Sales person was great, but finance mngr was incredibly rude. I was ready to buy after dealing with my sales person, after talking with finance guy I left angry and p great, but finance mngr was incredibly rude. I was ready to buy after dealing with my sales person, after talking with finance guy I left angry and put down. I was trying to discuss the price but didn't realize that it was closing time. Obviously the finance person had somewhere to be because he was slamming books and rushing my sales person. I hadn't even been introduced to him but he felt the need to interject his opinion into the conversation. His comments were basically that I could either buy a new car at full retail or their used demo- I was lucky to be getting any price reduction. Turns out there is a reason people buy Toyota- I could get a better deal with less out of pocket! If you are looking to shop Nissan there are other Nissan dealers within driving distance- go elsewhere. More