Berlin City Kia of Vermont - Service Center

Prompt courteous service The service staff are efficient, courteous and knowledgeable. Making an appointment by phone or on line is easy. I have always had a positive experi The service staff are efficient, courteous and knowledgeable. Making an appointment by phone or on line is easy. I have always had a positive experience at the Berlin City Service Dept. More

Service Support I called to get an appointment soon and the service receptionist said it would be two weeks to get my car inspected. I gave Ryan maxwell a called dir I called to get an appointment soon and the service receptionist said it would be two weeks to get my car inspected. I gave Ryan maxwell a called directly and he told me to come right in and he would take care of me. I really appreciated the attention and understanding to my schedule. More

Very good This was s very good experience the mamager wad very helpful all the work was excellent i aleays get good service i give Berlin City the highrst ratin This was s very good experience the mamager wad very helpful all the work was excellent i aleays get good service i give Berlin City the highrst rating and the service msnger was excellent More

Thank you so much Berlin city I went for an oil change and they inspected my car for free.the service dept was very welcoming and friendly. They also helped with programming my rad I went for an oil change and they inspected my car for free.the service dept was very welcoming and friendly. They also helped with programming my radio. More

Wonderful service, Ryan addressed all my concerns! I purchased my Kia from them this year and this was for my first oil change. I worked with Ryan, who took and addressed all my concerns and even wash I purchased my Kia from them this year and this was for my first oil change. I worked with Ryan, who took and addressed all my concerns and even washed it for me! I also chose to have my tires rotated at this time. I am very content with the expertise of the mechanic and Ryan for making sure my car is well cared for and safe. Thanks Kia! Would highly recommend. More

Excellent. Friendly , ontime service. Excellent service. Was told couldn't do recalls a couple days prior to visit. They actually did them and let me husband use their personal vehicle to Excellent service. Was told couldn't do recalls a couple days prior to visit. They actually did them and let me husband use their personal vehicle to run errands! Extremely happy. Thank you More

everything went very well I work with Ryan Maxwell in service, will work with no one else. My 2014 Sorrento is my 5th Kia that I have purchased. I don't plan on trading as this I work with Ryan Maxwell in service, will work with no one else. My 2014 Sorrento is my 5th Kia that I have purchased. I don't plan on trading as this one has only 41,000 miles on it. I will run it to its grave. More

Great customer service Last Friday night my husband and I got stranded on the interstate with a flat tire on our Kia Optima. We didn't know the car didn't come with a spare Last Friday night my husband and I got stranded on the interstate with a flat tire on our Kia Optima. We didn't know the car didn't come with a spare tire and jack until he opened the trunk to get them and they weren’t there. After a couple of hours and many phonecalls my car was towed to Berlin City Kia. Mike Danyow was the first person to approach us. I explained what had happened and said Kia roadside service had my car towed there for them to take care of. They were not aware of this & the service dept. was already closed so there was no way to change/replace the tire. We were a bit frustrated to say the least. Mike was extremely professional and in less than an hour, got approval for us to borrow a car (2018 Optima) to drive home and then I would go back in the morning to have my tire fixed. The next morning when I discussed the issue with Ryan Maxwell in service he was also very pleasant and helpful. While I was furious with Kia for not telling us when we bought our car that it didn’t come with a spare tire & jack, I was extremely thankful for all that Mike and Berlin City Kia did to help us. I’m not looking to buy a new car right now but when I’m ready to, I will definitely go back to Berlin City Kia because the people that work there go above and beyond for you. They get an A+ rating from us! Toni May E. Montpelier, VT More

Cordual Very friendly staff - helpful and concerned. Made the visit right and experience rewarding. A little trouble with finding appointment in new system bu Very friendly staff - helpful and concerned. Made the visit right and experience rewarding. A little trouble with finding appointment in new system but honored preappointment More

As promised! Everyone was pleasant, the gal who helped me with drop off and pick up was fun and helpful, The time frame was exactly as estimated and they even wash Everyone was pleasant, the gal who helped me with drop off and pick up was fun and helpful, The time frame was exactly as estimated and they even washed my car for me! More