Berlin City Kia of Vermont - Service Center

service department I was sorry to see my longtime service advisor had left the dealership. Ryan always made sure I had on time and fault free service. I will miss seeing I was sorry to see my longtime service advisor had left the dealership. Ryan always made sure I had on time and fault free service. I will miss seeing him. Jerry W. is a really customer orientated advisor and got me in and out on time and gave me info on up coming 24 month service. I am hoping he and I will be able to continue as well as Ryan and I had. This review pertains to service ONLY! Sales seems to think it is ok to get customers back in under false pretenses to try and sell them a new car. While looking into a trade for q different car I was misled about the history of the vehicle and when I questioned the amount my 1.5 year old vehicle was worth I was told that I should have done more research before purchasing from them. The first Sportage I bought from them seemed to retain a good value when I purchased and traded it in 2 years later it was not to be with the new one. Buyer be ware of this dealership. the change in management has not been in the buyers interest More

Helpful and Quick Service I am always treated with respect when I bring my Fiat 500T in for service. The service staff are very helpful and communicate effectively. The work pe I am always treated with respect when I bring my Fiat 500T in for service. The service staff are very helpful and communicate effectively. The work performed is done quickly and professionally. I can trust that it's done right. More

Thorough, Efficient, offering Cost Considerations I have had my Kia Sportage serviced with Berlin City for the last 2 1/2 years. The best thing of all is that I have had to only schedule regular maint I have had my Kia Sportage serviced with Berlin City for the last 2 1/2 years. The best thing of all is that I have had to only schedule regular maintenance work-the vehicle has been essentially problem free! I have rarely waited more than a minute or two when arriving for an appointment at the service desk, with check-in a breeze. The length of service has been consistent with what I was told it would be, so that my decision to wait at the dealership for completion of service has never been regretted. Yesterday I was offered a trip to Pet Food Warehouse to complete an errand that otherwise would have added to my crazy day-now that's personal service ( clearly not something one should expect but the shuttle service wasn't busy)! When there have been occasions when the recommended maintenance work exceeded my budget, service representatives revised the work scheduled to be spread out a bit over time for me. More

my car was detailed by Sean I can't say enough about the fabulous detailing job at Berlin City Kia of Vermont by Sean. The car looks and smells brand new!!! I have had my car de I can't say enough about the fabulous detailing job at Berlin City Kia of Vermont by Sean. The car looks and smells brand new!!! I have had my car detailed before and this detailing from Sean was such an exceptional and professional job compared to my past experience from another vendor. Thanks so much Sean!!!! I even had to give him a hug as my car was so beautiful! Nicole More

Amazing Service Team! The service team at Berlin City Kia is fantastic! Jodi, was awesome, and got my car in, even though they were short staffed! I would highly recommend The service team at Berlin City Kia is fantastic! Jodi, was awesome, and got my car in, even though they were short staffed! I would highly recommend them to my friends and family. More

Inflated prices inflated repair estimate, went to other provider and paid much less. Customer Service (behind desk) and friendliness was GREAT. Cost of the repairs f inflated repair estimate, went to other provider and paid much less. Customer Service (behind desk) and friendliness was GREAT. Cost of the repairs for vehicle seemed ridiculously high and when I went to another provider, they quoted almost half as much. More

Service Jerry, the Svc Coordinator, was superb. Friendly, informative. Very impressed with his follow-up in keeping me posted while my car was in the shop. Jerry, the Svc Coordinator, was superb. Friendly, informative. Very impressed with his follow-up in keeping me posted while my car was in the shop. More

Flexible Staff My day started with me missing my morning appointment with these guys, they got me in that afternoon anyways, in a snow storm that had most places clo My day started with me missing my morning appointment with these guys, they got me in that afternoon anyways, in a snow storm that had most places closed. My service writer Pat was awesome, he made sure my maintaince work was taken care of, made me aware of some other issues with my car and was even prepared to help me come up with a plan for the work. Super professional and courteous staff. More

Good work Jerry did a good job getting us out in the the time we requested and saw that we needed an inspection even tho we had forgotten it was due. Jerry did a good job getting us out in the the time we requested and saw that we needed an inspection even tho we had forgotten it was due. More

Superb Service - Excellent customer service I had to bring the vehicle in for a recall. Everyone was courteous and the work was done quickly. I had my vehicle back 2 hours before they had pro I had to bring the vehicle in for a recall. Everyone was courteous and the work was done quickly. I had my vehicle back 2 hours before they had promised. Great Job!! More