Berlin City Kia of Vermont - Service Center

Great service Great experience with my service appointment. Fortunately I don't have to go in for service very often but when I do I'm always treated as if they kno Great experience with my service appointment. Fortunately I don't have to go in for service very often but when I do I'm always treated as if they know me! Good explanations, estimates and awesome communication throughout the process and the shuttle service was easy and quick! More

Kia/Fast and friendly. I have dealt with many car dealers and this was the best experience I have had. New sales man did great job. Also I had to return to fix tire and they I have dealt with many car dealers and this was the best experience I have had. New sales man did great job. Also I had to return to fix tire and they where fast and friendly. More

was quick and efficient i found my whole expereiebce with service excellent they were very busy but got me out much quicker than i thought loved the wholke experience i found my whole expereiebce with service excellent they were very busy but got me out much quicker than i thought loved the wholke experience More

Service Always have a good experience at Berlin City in Williston,. VT. I usually wait and the team is good about the amount of time the service will take. Always have a good experience at Berlin City in Williston,. VT. I usually wait and the team is good about the amount of time the service will take. Ryan Maxwell was my service advisor the last few times I was in and he was very professional and great the speak with. Carol Bahr More

Great service Your young man behind the service desk was very helpful. He explained everything what it was going to cost & how long he thought it would take. He was Your young man behind the service desk was very helpful. He explained everything what it was going to cost & how long he thought it would take. He was very good in customer service I can't remember his name but it was Sat Aug 19th,2017. More

Very bad service In October 2016 my 2013 Soul started having intermittent engine skips or lack of spark to one or two cylinders. Initially I would turn the car off and In October 2016 my 2013 Soul started having intermittent engine skips or lack of spark to one or two cylinders. Initially I would turn the car off and then start it and problem solved. Eventually it was happening more and more. I brought the car in to get it checked out. Two bad ignition coils not covered under warranty because it had over 60000 miles. $604.00 parts and labor. Two weeks later same problem. This time bad injector $560.00 1/2 mile away from the dealership same problem. They keep my car for five days and finally tell me all fixed chafed wire shorting out was the problem. I say what about the other parts you made pay for oh those were bad also! Major scam artist do not bring your car there for service!!! More

Deceptive Service Department I went in to have an oil change and state inspection. The service department representative came to me with a list of things that he recommends and th I went in to have an oil change and state inspection. The service department representative came to me with a list of things that he recommends and that my car has failed the state inspection because my rear brakes and rotors needed to be changed. I made it clear to him to just change the oil and air filter ($39.95 for oil change and $47 for the engine filter). Fast forward to checking out, my grand total comes out to $390, I'm totally confused at this point, he claims that he told me that I would have to change my back brakes and rotors in order to pass, it's Nov, my inspection is due by the end of Dec, meaning I have time to shop around for better prices. I'm so incredibly pissed off, I made it clear that I only wanted the oil and engine air filter done, I wanted the opportunity to check with other auto repair shops, but he completely denied me that opportunity to shop around to make an informed decision on who and where I will get my brakes changed with. I won't come back to this service department. Completely deceptive, offer free state inspection and hook you into paying for repairs you probably don't need in order to pass inspection and not given the opportunity to get a second opinion. Unacceptable. More

Awesome! We purchased our Acura from Berlin City in New Hampshire and live in VT. I have nothing but the highest praise for both locations. We have all of ou We purchased our Acura from Berlin City in New Hampshire and live in VT. I have nothing but the highest praise for both locations. We have all of our regular service performed here at Marshall Avenue in Williston. They have bent over backwards to ensure we are satisfied customers and we find that very refreshing. The have consistently gone the extra mile for us and we appreciate that greatly. We have dealt with Dedrick Casab (sales manager) and Austin Hemingway (service advisor) and both are awesome! More

This place is horrible! I bought my Sedona used on June 8. Here it is 5 months later and my head gasket is gone. I had the van for a whooping 3000 miles and now I have a car payment and nothing to drive. I 8. Here it is 5 months later and my head gasket is gone. I had the van for a whooping 3000 miles and now I have a car payment and nothing to drive. I cannot afford the repairs and they are only willing to go 50/50 with me plus I would need to pay towing charges to bring it up to Burlington. I was told we had signed off on the extended warranty, which I guess we must have but we were never told we could buy one just that we needed the stupid GAP insurance that I will most likely never use. These people are worthless, customer service is not what they stand for more like line their pockets. They do NOT care about their customers at ALL! They are good at covering up but eventually someone will sue their sorry worthless butts! More

When I first bought my car nothing seemed wrong with it until one night it would not turn over (aka it did not start) just to find they had sold me a car with a corroded dead battery. Now I live about 100 until one night it would not turn over (aka it did not start) just to find they had sold me a car with a corroded dead battery. Now I live about 100 miles away from the dealership, but I took the trip up because I had a “coupon” for a free inspection I was like : Great get it looked at see what they can do about the battery and maybe reimburse me to buy the new one. I get there to face a $175 charge to hulk up the new battery that I never asked them to do in the first place. It a simple fix that takes 3 minutes to do. I had asked to keep the old battery since I was to recycle it and make some of the money back from the cost of a new one, but never go it back. A year later I go in for my inspection of my car as every person need to do. Taking the 100 mile hike up again midway threw my break and check engine light comes on, I simply said good thing were headed to get it inspected. Maybe wail they look at the breaks for the inspection they can tell me if there’s anything wrong since they need to look at it anyways. Boy was I wrong I got charge $15 for a FREE state inspection $60 for a break inspection and $130 for a computer to tell me my gas cap was loose! Oh and don’t forget the $25 “environmental charge”. I asked to be informed of any repairs and Ill say to do them or not, they respected that and gave me a guess of $500 to repair my breaks that consisted of a caliper and a hose. Not trying to diss out on girls, but I did not know if that was good or not so I called my dad to find out that it’s a 30 min fix and the parts only cost $60. I said no thanks to the Dealer and went to Auto Zone picked up the parts and for $90 got it fixed by a garage. Not only were they cheating me out on money but they never told me out right how much it was going to cost. And to charge me for something they said was FREE was unbelievable. I don’t recommend this place to anyone. Last note when I bought the car they said it was in preteen condition no rust or anything I look further into the car after I had baught it and could not get out the lone to find rust all on my car door, by my back right tire and a month later my paint starts to chip off the hood during the summer time More