Berlin City Kia of Vermont - Service Center

Berlin Kia's Service Team is the best! I really appreciate that Ryan in Service was incredibly helpful when my Sorento was in the shop. They were on top of my needs for the day getting the I really appreciate that Ryan in Service was incredibly helpful when my Sorento was in the shop. They were on top of my needs for the day getting the car finished and even washed! So appreciated! More

State Inspection Very quick and thorough service. There were issues with Customer Waiting Area. The TV was not working properly, until I went to report it and so Very quick and thorough service. There were issues with Customer Waiting Area. The TV was not working properly, until I went to report it and someone did come in to rectify the issue. Although they knew ahead of time that this was an ongoing issue everyday. There was no coffee available and when I asked about it, I was told that someone was taking care of it. No one ever took care of it in the 100 minutes I was there. More

Comments AC compressor was replaced in August 2017, failed to work when AC was activated in May, 2018. Advised by supplier there was no warranty. Pat Treanor AC compressor was replaced in August 2017, failed to work when AC was activated in May, 2018. Advised by supplier there was no warranty. Pat Treanor was able to convince supplier to provide replacement at no cost and agreed to install replacement compressor at internal hourly rate. Jamie Provetto was very professional in handling the situation and referring it to Pat Treanor. Only complaint resulted from parts dept discovering they didn't have required size in inventory after they began to take everything apart. Required overnight delivery of correct o-ring size. Internal policy should require that all parts necessary be confirmed to be on hand the day before scheduled appointment. More

Vermont State Inspection Only service done this time a Vermont State Inspection. Simple enough and done. Vehicle was washed before presenting back to me. Nice. Nothing fu Only service done this time a Vermont State Inspection. Simple enough and done. Vehicle was washed before presenting back to me. Nice. Nothing further to add. More

Great work In and out and done within the time frame I needed. Thanks for all the help and glad to come back anytime for service again. In and out and done within the time frame I needed. Thanks for all the help and glad to come back anytime for service again. More

Excellent Customer Service Ryan at the Service Department provides excellent customer service. That combined with a bundle special price for a maintenance package keeps us comi Ryan at the Service Department provides excellent customer service. That combined with a bundle special price for a maintenance package keeps us coming back and a satisfied customer. The waiting area is clean and comfortable. And to top it all off, they even provided a car wash perk. More

CHECK ENGINE LIGHT AND OIL CHANGE They let me know why my check engine light was on and told me about a oil change promotion that was going on. thnak you. They let me know why my check engine light was on and told me about a oil change promotion that was going on. thnak you. More

First time right Stopped by service with a question on Sorento hatch back and they noted five open campaigns (which included the hatch back). Got us in as soon as it w Stopped by service with a question on Sorento hatch back and they noted five open campaigns (which included the hatch back). Got us in as soon as it was convenient and resolved all five. Five stars! More

Great service. Very attentive, quick to right an error when applicable. Our next car will more than likely be a Kia just because of the service department. Very attentive, quick to right an error when applicable. Our next car will more than likely be a Kia just because of the service department. More

Great customer service I had a great service experience. I had a time frame of an hour and 45 minutes. They were able to complete all the work that I had scheduled that da I had a great service experience. I had a time frame of an hour and 45 minutes. They were able to complete all the work that I had scheduled that day in that time. I highly recommend. Efficient and friendly. More