Berlin City Chevrolet GMC Buick

The out the door price of the used car we were purchasing was $15,206, but the salesman agreed to lower the price to $15,000 and we agreed to purchase the vehicle. (I have the text stating the price would b was $15,206, but the salesman agreed to lower the price to $15,000 and we agreed to purchase the vehicle. (I have the text stating the price would be 15k). Since we were paying cash for the car we needed 2 days to have the funds transferred from our savings to our checking. However, because Capital One was having an issue with their on-line transfers, it took us an additional 5 days before we could pay for and pick up the car. When we arrived to get the car, the salesman informed us the price would now be the original $15,206 because it took us an additional 5 days to pay for and pick it up. No other dealership I have spoken to has ever heard of such a policy. This was outrageous ! We ended up telling him to keep the car and went down the street to nucar and bought a car there. I would not recommend Berlin City Chevy nor will I ever shop there again. More

I had been given a walk out the door price that turned out to be about over a $1000 more when I was doing the paper work with the finance guy. I already been there a couple of hours with a long drive home out to be about over a $1000 more when I was doing the paper work with the finance guy. I already been there a couple of hours with a long drive home ahead of me. So I caved and paid the extra money. The salesman David Tetreault told me that the price he was giving me included all the fees that the dealership charged. I could have bought this same car with same milage at The Noyes dealership in Colebrook for $100 less but I drove over an hour away to Berlin City Ford thinking it was worth the trip for a $1000+ savings. I will never buy a car from this dealership again ans recomend that you don't either. More

While driving up north in New Hampshire. I got a service engine light on my 2021 GMC Canyon. I dropped the car off without an appointment and Brad in service was very helpful in resolving I got a service engine light on my 2021 GMC Canyon. I dropped the car off without an appointment and Brad in service was very helpful in resolving the issue. Car was ready the next day! I give the people at Berlin GMC two Thumbs up. They were very helpful and courteous! Would definitely recommend them to anyone! More

My huaband and i just bougjt our first brand new car and with my credit being not so good and my husband has none at all thought this was going to be a long and painful and probably ending with nothing but with my credit being not so good and my husband has none at all thought this was going to be a long and painful and probably ending with nothing but our rep Zack Goyner was the best sales person i have ever worked with and him and the finance manger joe who is also AWESOME not only made it happen we thought we might get something older but they got us into brand new 2020 YOU GUYS ARE SO AWESOME and we wouldnt go anywhere else ever.THANK YOU AGAIN ZACK AND JOE SO MUCH More

Spectacular Customer Service Dealing with the staff at Berlin City Chevrolet Buick GMC was enjoyable. They were all friendly, attentive and got me exactly what I wanted. Zack Go Dealing with the staff at Berlin City Chevrolet Buick GMC was enjoyable. They were all friendly, attentive and got me exactly what I wanted. Zack Gonyer was easy going and as nice as could be. Russell Friedman coordinated the drop off and made sure everything was as smooth as possible. It was clear that everyone at Berlin City takes great pride in their customer service and it shows. Without a doubt it was the most enjoyable car buying experience I have ever had. Keep up the great work! More

Very happy with the transaction everything was extremely smooth! Checked different prices throughout different dealers and you couldn’t beat the price BERLIN City gave me!!! smooth! Checked different prices throughout different dealers and you couldn’t beat the price BERLIN City gave me!!! More

I like how quickly the sale went. Not only am I satisfied with how quickly the sale was completed. I was very impressed with Zac Gonya his knowledge of the suvs I was interested in an Not only am I satisfied with how quickly the sale was completed. I was very impressed with Zac Gonya his knowledge of the suvs I was interested in and his honesty. More

Best dealership experience! I want to say thank you for the absolute professionalism I was shown during my entire and somewhat longer than normal buying process. I want to highli I want to say thank you for the absolute professionalism I was shown during my entire and somewhat longer than normal buying process. I want to highlight the efforts of my salesman Jake Drouin. He was exceptional at responding to my needs and concerns, patience with the process I forced upon him as he had to deal with me while my wife was pushing me in a different direction entirely. I can tell you I have several experiences with dealerships and "out of state" vehicle purchases and Jake is without a doubt the best I have worked with! He was quick to respond to everything I requested. Jake stayed in touch with me every step of the way, even when it was looking like he wasn't getting the sale (not because of him, but because my wife wanted to look at another vehicle entirely) and stayed on top of me without the pressure of a pushy salesperson but with the respect that he wanted the sale if at all possible. I truly appreciate his efforts, including his follow-up, even after the car purchase and delivery. My vehicle was an out-of-state purchase so the communication was extremely important. Photos of the vehicle, condition, delivery all had to be handled by the dealership and Jake himself. They made me feel like I was their only customer giving me their full attention and addressing every need I gave them. I recommend Berlin City Chevrolet Buick GMC to anyone looking for a great car at a great price and especially recommend to everyone that you ask for Jake Drouin if you want to be treated the best you can be treated while buying your next vehicle. I will be checking their inventory first when I look for my next car! More

I had an agreed upon deal with the GM of this store. I had an agreed upon deal with this store with the GM. The credit department ran my credit. The next day when I was waiting for the call to set up the I had an agreed upon deal with this store with the GM. The credit department ran my credit. The next day when I was waiting for the call to set up the delivery, no one would return my calls. I have purchased 5 vehicles from this group prevesouly. Never again. They renigged on the deal as they decided it was not lucrative enough for them. AN AGREED UPON DEAL with the GM. SHAME ON YOU. You will not have any future business from me or anyone I can reach out to about this. You led me to believe the car was mine for 3 business days. SHAME ON YOU> More

Leasing my third vehicle from Berlin City. My salesman Sam Sharif was outstanding. Took Care of all my questions. I would highly recommend him and Berlin City. He was responsive. I will let My salesman Sam Sharif was outstanding. Took Care of all my questions. I would highly recommend him and Berlin City. He was responsive. I will let my family know More