Berlin City Auto Group - Service Center

Go to a different ford dealer for repair Highly recommend going ANYWHERE ELSE but to Berlin City Ford. If you go in for a warranty call it seems to be a massive inconvenience for them they h Highly recommend going ANYWHERE ELSE but to Berlin City Ford. If you go in for a warranty call it seems to be a massive inconvenience for them they have no problem trying to talk down to you and make is sound like your going to be paying regardless of the warranty. I have had the truck for 8 days. The second day I loaded my motorcycle and some gear totaling 500-700LB in the bed "2016 f150", and drove about 500 miles this way. The hole time having the cab, steering wheel shake at 75-85mph. driving state to state with racing gear and the bike in the bed is why i purchased the truck so the cab shaking is a big deal. After that i drove 1500 miles in 3 days with no load and no shake so this is steering me away from tire balance and the tires are new. In addition I'v also had the keys locked in the ignition for some unknown reason. Talking with mechanic he seem to be knowledgeable, respectful and professional. However the people in the "front" of service are the exact opposite. Went in Monday to set something up. at this time they couldn't tell me if they had a vehicle for me while the truck was in the shop, so it was scheduled for Wednesday and they would call me Tuesday to let me know. They did call Tuesday then put me on hold for good 10min then asked me what i wanted i told them and put me on hold again. sure enough this just ended up in a loop of holding and asking me what i want and hold again. After work went in Tuesday, still couldn't tell me if a vehicle was going to be available but it went down hill from there. The girl behind the counter didn't seem to know anything about what she was suppose to be doing and tried to make every issue with the vehicle sound like my fault and problem. " if we feel you truck is rough or any dirt underneath it they will be charging me $115/hr. also if we feel this inst a warranty you will be paying for the loaner vehicle." The issue of my fully warranty covered Ford vehicle didn't seem to matter to this ford, one way or another, they made it sounds like I'd walking out with a large bill. While her 5yr daughter was typing in the information into the computer she asked me how they're supposed to test the problem with cab shake because of the 500-700lb, how is this my problem? Then she turn and ask the tech if F150 can even handle 500lb in the bed trying to make it my problem again. The ladies behind the counter work on complete incompetence of the vehicle they're suppose to support and after asking people whats wrong with the ford dealer here there was only on conciseness that for the past few generations the operation at Berlin City for is a joke and no one would recommend going there. Its so bad that people i asked know the people by name and can point blank tell you just how incompetent the desk service employees are and the normal unwillingness to get the Ford produce issues resolved. All said and done i canceled and will be going elsewhere. Im unable to trust anything they say and/or if they will scam me and try to stick me with a large bill for no reason. If you go to Berlin City Ford i would suggest watching close and verify everything before and after. More

Incompetent Service _ Charged for a new battery that was never installed. Didn't discover this until many weeks later when battery failed. Was informed by a different H _ Charged for a new battery that was never installed. Didn't discover this until many weeks later when battery failed. Was informed by a different Honda dealership that car battery was several years old. _ Unable to fix a brake problem. Took car to different Honda dealership who fixed the problem in accordance with a fix described in a Service Bulletin issued over a year prior to my brake problem. More

Honest and exceptional service I chose to use Berlin city auto group for a repair on my 2014 Chrysler town and country because the local dealer that I purchased a vehicle from coul I chose to use Berlin city auto group for a repair on my 2014 Chrysler town and country because the local dealer that I purchased a vehicle from could not get me in for a week and the previous transmission repair which failed seem to be more of a hassle for them to complete and the customer service was subpar at my local dealer not only on the previous repair but the purchase of my vehicle Berlin city auto group will have my business for now on their service was better than expected and honest I would especially like to thank Marlena the service writer for keeping me up-to-date on repairs and the offer of a rental car thank you very much Berlin city More

absolutely terrible experience rude discourteous unprofessio denied me service of my new Nissan Titan which is only 4 days old because I did not purchase it from them their general manager swore at me refuse me denied me service of my new Nissan Titan which is only 4 days old because I did not purchase it from them their general manager swore at me refuse me a rental vehicle a very terrible experience for a first-time car ownerwas forced to drive a broken truck home and had to fix it myself because they would notthey all treated me badly from the Toyota Department to the Nissan Department and they were all swearing behind my back and down talking my vehicle because I did not purchase it there I made a consumer affair report to the Nissan Corporation and I am receiving help from the dealership that I bought it from to fix the problem with Berlin cities management better shut the power off in the hot tub of runoff the only dealership I've had good luck with and would recommend is Marcs Motors Sanford Maine More

Car would not start. From Canada on vacation in NH when got some problem with the car. Would not start. Got a boost and made it to the dealer. Found out the battery was From Canada on vacation in NH when got some problem with the car. Would not start. Got a boost and made it to the dealer. Found out the battery was due to be changed and was completely dead. Of course I did not have an appointment but they took me in anyway and saved my vacation. Excellent service from a very helpful staff. Thanks again. More

great service called berlin city ford for inspection . they made prompt appointment. servicepeople were kind and helpful. visit was not too long which is good. wife called berlin city ford for inspection . they made prompt appointment. servicepeople were kind and helpful. visit was not too long which is good. wife brought the car and was very pleased More

Three chances Not once but three times and still had to go to another garage to get it fixed right. Each time I lost a days wages cause their service is only open d Not once but three times and still had to go to another garage to get it fixed right. Each time I lost a days wages cause their service is only open during my jobs hours. Never again. More

Warranty dodge... My wife bought a 4runner from Berlin City and it came with a 70,000 mile warranty.. The check engine light came on and we took it in to get checked ou My wife bought a 4runner from Berlin City and it came with a 70,000 mile warranty.. The check engine light came on and we took it in to get checked out and they reset the light saying it wasn't a big deal.. This happened twice with light staying off both times for a short time then coming back on.. The third time we took it in was after the warranty had expired and we were told it would be $3,500 to shut the light off because the catalytic converters were bad..They dodged the warranty and stuck us with the bill.. Needless to say we stopped going to Berlin City for anything until parts of the 4runners frame started to rot away. When we took it in to be looked at Berlin City told Toyota we didn't have it worked on there anymore and Toyota refused to look at it or help us in any way even though Berlin City's tech's said the frame was unsafe.. Buyer beware , I wouldn't buy a stick of gum from these people... More

Completely incompetent service department. Brought vehicle in for a simple oil change and they did not even bother to finish the job. Couldn't identify the malfunction that caused my brand new vehicle vehicle in for a simple oil change and they did not even bother to finish the job. Couldn't identify the malfunction that caused my brand new vehicle to completely shut down while driving. More

I have been in this business 15 years.I order parts and check them in.I must say the woan who has delivered to the shop for the last 12 years is AWESOME.Her name is June.She is always so pleasant and posi check them in.I must say the woan who has delivered to the shop for the last 12 years is AWESOME.Her name is June.She is always so pleasant and positive.Never saw her have a bad(I am sure she has seen a few of mine) She goes the extra mile.She always ask me if I am happy with how things are going,if there are any problems? Which I am proud to say there is NOT. With that all said..........Thanks June!!!!! More