Berlin City Auto Group - Service Center

over all was good just follow up and call me back You replaced my engine under warrenty "5.7 Hemi" was quick and you did a good job, but nobody will tell me what the warranty is? the job was done in You replaced my engine under warrenty "5.7 Hemi" was quick and you did a good job, but nobody will tell me what the warranty is? the job was done in march 2020 and the drive train warranty was up march 30. i can understand the drive train warranty is up but there must be a warranty on just the engine i would like a phone call since i've left about 5 message's and no one is calling me back. More

I was satisfied with the service I received from Berlin City. I had a State Inspection, oil change, tire rotation and a wash...all for under 40 bucks and completed in less than two hours; another happy cus City. I had a State Inspection, oil change, tire rotation and a wash...all for under 40 bucks and completed in less than two hours; another happy customer. More

Just in for free state inspection Friendly service Just in for free state inspection Friendly service advisor Stickers put on my license plate Jeep washed and done in timely manner Pleasant wait Just in for free state inspection Friendly service advisor Stickers put on my license plate Jeep washed and done in timely manner Pleasant waiting area More

Went above and beyond to get my truck fixed when I was on vacation and I needed it to hunt and plow my business. Four wheel drive broke and they got the parts. Thank you. vacation and I needed it to hunt and plow my business. Four wheel drive broke and they got the parts. Thank you. More

Excellent service This dealership has an excellent service team that is responsive and knowledgable about there product.The job was done quickly and correct.Just proves This dealership has an excellent service team that is responsive and knowledgable about there product.The job was done quickly and correct.Just proves service doesn't stop after the sale. More

Don’t go to dodge Chrysler I dealt with John mckillop and got totally screwed he ran my credit 4 times at 4 different loan companies and lied about the payment amount. it wasn’t I dealt with John mckillop and got totally screwed he ran my credit 4 times at 4 different loan companies and lied about the payment amount. it wasn’t until after my credit was ran And found out the amount was way out of my budget. Which then put a lot of hard inquiries on my credit which knocked me down a class and made it harder to get the deal I wanted. That’s Berlin city for ya! You all need a car call crosstown motors in Littleton nh and ask for Steve Northrop he will treat you right. More

Over priced under experienced I went in to get a winning noise fixed and it took a week. They replaced a vacumn for 4x4. I drove it off the lot and noise was still there. I bring I went in to get a winning noise fixed and it took a week. They replaced a vacumn for 4x4. I drove it off the lot and noise was still there. I bring it back the next day and they look at it and say it could be another part attached to the 4x4 and quote a huge amount and say it may not be the source of the humming but I need new brakes. This takes them another week to fix. Finally I stop in to see if it is fixed and they say yes. They did take some money off in the end but as I drove it off the noise is still there. Also there is a $100 diagnose fee every time I bring it back to get looked at even though they didn’t fix it the first time. I don’t trust them. To top it off when I left I noticed a blue scuff mark on the when I picked it up. I noticed it because some one had pulled in my mirror so I looked at the door. Don’t waste your time. More

Don’t buy a car-they’ll leave you hanging! For those who live in the local area, a big word of caution: don’t get a new car from Berlin City. I own a Honda CRV which I drove out of the lot 16 m For those who live in the local area, a big word of caution: don’t get a new car from Berlin City. I own a Honda CRV which I drove out of the lot 16 months ago. 16,000 miles on it. Recently I heard noises coming from my back rear brake so I took it in. It was worn down to nothing. The front brakes were fine. The other back brake worn half way. They stated that some sliding part made the brake close because of rust or grime. Stated it was not covered under the warranty and they wanted an ungodly amount to fix it. This is the FIRST time I have had such a thing go wrong with a Honda. The service people to stiff and clipped about it. I will NEVER have Berlin City touch the car again. Don’t buy from these rip off artists. My mistake. Never again. More

Go to a different ford dealer for repair Highly recommend going ANYWHERE ELSE but to Berlin City Ford. If you go in for a warranty call it seems to be a massive inconvenience for them they h Highly recommend going ANYWHERE ELSE but to Berlin City Ford. If you go in for a warranty call it seems to be a massive inconvenience for them they have no problem trying to talk down to you and make is sound like your going to be paying regardless of the warranty. I have had the truck for 8 days. The second day I loaded my motorcycle and some gear totaling 500-700LB in the bed "2016 f150", and drove about 500 miles this way. The hole time having the cab, steering wheel shake at 75-85mph. driving state to state with racing gear and the bike in the bed is why i purchased the truck so the cab shaking is a big deal. After that i drove 1500 miles in 3 days with no load and no shake so this is steering me away from tire balance and the tires are new. In addition I'v also had the keys locked in the ignition for some unknown reason. Talking with mechanic he seem to be knowledgeable, respectful and professional. However the people in the "front" of service are the exact opposite. Went in Monday to set something up. at this time they couldn't tell me if they had a vehicle for me while the truck was in the shop, so it was scheduled for Wednesday and they would call me Tuesday to let me know. They did call Tuesday then put me on hold for good 10min then asked me what i wanted i told them and put me on hold again. sure enough this just ended up in a loop of holding and asking me what i want and hold again. After work went in Tuesday, still couldn't tell me if a vehicle was going to be available but it went down hill from there. The girl behind the counter didn't seem to know anything about what she was suppose to be doing and tried to make every issue with the vehicle sound like my fault and problem. " if we feel you truck is rough or any dirt underneath it they will be charging me $115/hr. also if we feel this inst a warranty you will be paying for the loaner vehicle." The issue of my fully warranty covered Ford vehicle didn't seem to matter to this ford, one way or another, they made it sounds like I'd walking out with a large bill. While her 5yr daughter was typing in the information into the computer she asked me how they're supposed to test the problem with cab shake because of the 500-700lb, how is this my problem? Then she turn and ask the tech if F150 can even handle 500lb in the bed trying to make it my problem again. The ladies behind the counter work on complete incompetence of the vehicle they're suppose to support and after asking people whats wrong with the ford dealer here there was only on conciseness that for the past few generations the operation at Berlin City for is a joke and no one would recommend going there. Its so bad that people i asked know the people by name and can point blank tell you just how incompetent the desk service employees are and the normal unwillingness to get the Ford produce issues resolved. All said and done i canceled and will be going elsewhere. Im unable to trust anything they say and/or if they will scam me and try to stick me with a large bill for no reason. If you go to Berlin City Ford i would suggest watching close and verify everything before and after. More

Incompetent Service _ Charged for a new battery that was never installed. Didn't discover this until many weeks later when battery failed. Was informed by a different H _ Charged for a new battery that was never installed. Didn't discover this until many weeks later when battery failed. Was informed by a different Honda dealership that car battery was several years old. _ Unable to fix a brake problem. Took car to different Honda dealership who fixed the problem in accordance with a fix described in a Service Bulletin issued over a year prior to my brake problem. More