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Berlin City Auto Group - Service Center

Gorham, NH

4.2
44 Reviews

44 Reviews of Berlin City Auto Group - Service Center

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May 29, 2023

Damon and Lori were so great to get my tires swapped out and fit me in a timely manner. More

by ritagagne31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Crane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Damon Ruel Lori Henry
March 26, 2023

Parts department went above and beyond helping to get my parts Kept me posted through hole process. More

by Tammy
Recommend Dealer
Yes
Employees Worked With
Chad Crane
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 28, 2022

Keith went above and beyond to accommodate my schedule and have my car delivered to me on time to pick up my daughter. More

by amanda1reardon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
May 07, 2022

The people who work at Berlin City are friendly and do a great job. Problem is the service is slow. One hour to do an oil change is a lot of time and this was with no tire rotation.. 15 to 20 minutes would More

by prazzthelord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Crane
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2022

Great service friendly staff Is able to find an appointment for me that worked around my schedule More

by Raymond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori annHenry
March 08, 2022

The dealership is Very accommodating, fast service. Comfortable, clean waiting area, with refreshments. Great experience More

by Missbailey2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Stewart
January 29, 2022

Brought my Jeep in for some work,took a little longer than expected,and they gave me a loaner,so I can get home. They kept me posted at all times. Good service. No complains. More

by Tom Downey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon,service department.
September 18, 2021

Not happy that they don’t notify you when your parts don’t come in. More

by pinnok_42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leanne
Sep 27, 2021 -

Berlin City Auto Group responded

We are so sorry. Please feel free to reach out to the Parts Manager, Gary Poirier. He can assist on this and we will do a better job moving forward.

August 05, 2021

Efficient, responsive, friendly and conscientious about keeping customers informed and comfortable. Facilities are clean and work-friendly if you wait during service. More

by Cricket65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonah, Christine, Eli?
August 18, 2020

Berlin city was very easy to deal with fast and friendly staff jake drouin was awesome . Very helpful in helping me purchase my new Chevy traxs love the car thank you jake and the staff for making this a More

by Tinasb4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake drouin
2
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