Berkeley Ford

This dealership demonstrated an alarming level of incompetence, a complete and unacceptable failure in sales process, inventory control, management oversight, and basic accountability. As an out-o incompetence, a complete and unacceptable failure in sales process, inventory control, management oversight, and basic accountability. As an out-of-state buyer from Connecticut, I proceeded with the purchase of a used 2023 GMC Sierra 1500 Denali only after Berkeley Ford accepted a $1,030 deposit, drafted a purchase order in my name with agreed pricing, VIN, taxes, and fees, and repeatedly represented that the vehicle was being sold to me, awaiting pickup. Acting on those representations, I paid for a third-party pre-purchase inspection at their dealership, secured outside financing through my credit union, obtained insurance coverage, and purchased airfare to travel to South Carolina to take delivery. This was not handled by a single salesperson. Multiple dealership employees were aware of the transaction, and I was told more than once that everything was in order and that paperwork would be ready. After my money, time, and planning were fully committed, I was abruptly informed by a different sales associate that the vehicle had been sold to someone else. No warning. No explanation. No attempt to stop the process before accepting a deposit, inspection, financing, or travel arrangements. When I contacted management, I was told there was “nothing they could do.” Management refused to put anything in writing and then completely stopped responding. Emails, calls, and texts were ignored. The dealership effectively disappeared rather than acknowledge or explain its own failure. The deposit was refunded only after outside escalation. Berkeley Ford never contacted me proactively, never apologized, never documented what happened, and never attempted to make the situation right. My direct out-of-pocket losses of $313.13 for inspection and airfare, incurred solely because I relied on the dealership’s representations, were ignored entirely and still have yet to be addressed. Accepting deposits, drafting purchase documents, coordinating inspections and financing, selling the vehicle anyway, and then refusing to communicate is not a customer service issue. It is a complete collapse of inventory control, internal communication, and management accountability. This experience was costly, frustrating, and entirely preventable. Buyers, especially those purchasing from out of state, should consider whether they are willing to risk being treated the same way. More

James Goodman gave us excellent service. I made a call to this dealership and fortunately spoke with James concerning a truck for sale. James met our every need with a helpful pleasant attit I made a call to this dealership and fortunately spoke with James concerning a truck for sale. James met our every need with a helpful pleasant attitude. More

Worst service ever. Bought a car and had it 26 days and an issue came up with the 4wheel drive. They have had it for 27 days and have not touched it. It's maybe an 8hr j Bought a car and had it 26 days and an issue came up with the 4wheel drive. They have had it for 27 days and have not touched it. It's maybe an 8hr job to fix. Don't wast your time there it's not worth the hassel. 11/4/24 - Chris called and said they spoke with Adam and planned to have it done Friday. ( what happened to early this week )sounds like a stall tactic but we will see. If not it looks like S.C. consumer affairs and legal action are next steps. This is insane. Friday will be 30 day for a car I drove for 26 day. Once you sign they get payed they are done with you. More

Very impressed! Owner & employees very friendly. Our salesman Kareem was very helpful & spent a lot of time with us. Owner & employees very friendly. Our salesman Kareem was very helpful & spent a lot of time with us. More

Had a very pleasant experience purchasing our 2022 Mustang GT convertible. Kimmie was great to work with and very knowledgeable about the vehicle. . We love our 5.0! Mustang GT convertible. Kimmie was great to work with and very knowledgeable about the vehicle. . We love our 5.0! More

I had a chance to work with Sal rug Erik and he was nothing but a pleasure..I would give him more than 5 stars if I could.. it was worth it to go to an out of state dealership like Berkely ford in Sout nothing but a pleasure..I would give him more than 5 stars if I could.. it was worth it to go to an out of state dealership like Berkely ford in South Carolina..best experience since moving to ga compared to some really inept and dishonest dealerships More

Very easy to do business with. Our salesman,Sal, was fantastic and made sure everything we wanted was taken care of. I highly recommend them for all your needs. Our salesman,Sal, was fantastic and made sure everything we wanted was taken care of. I highly recommend them for all your needs. More

This was our 4th purchase from Berkeley Ford and probably not our last. The sales team there is outstanding. not our last. The sales team there is outstanding. More

They charged My wife 5000 over the sticker price . And she works at a hospital saving peoples life. They had to charge her $5000 over sticker price because the vehicle was in high demand. You make yo And she works at a hospital saving peoples life. They had to charge her $5000 over sticker price because the vehicle was in high demand. You make your own decision if you want to do business with somebody that charges that much over sticker price. Where I come from we try to get it down from sticker price not add to it because a woman walks in. It is not right. More

Berkeley Ford has kind personnel really attentive and helpful in your loan process. Recommended Awesome helpful in your loan process. Recommended Awesome More