Bergstrom Lexus on Victory Lane

Highly disappointed in Bergstrom Lexus. Our sales person Jesse was wonderful but the Manager Eric is another story. We bought a clean body 2016 Ford Explorer they had on their lot. We were Our sales person Jesse was wonderful but the Manager Eric is another story. We bought a clean body 2016 Ford Explorer they had on their lot. We were so excited to get this gem. Bought it on a Wednesday 7-31-24 and by Thursday night we found out it transmission issues. Called to get it looked at and the lady on the phone sent us to Bergstrom Ford. Our appointment was for Monday 8-5-24 at 9 in morning. Mean time we took it to our local Ford garage and they confirmed we it needed a new transmission because it was slipping. It had a 6F35 torque converter shutter. Monday comes around we take the car to Bergstrom Ford and they also confirmed we needed a new transmission. Well Eric found out because it was in warranty and said it had to go be looked at by Bergstrom Lexus. We take it there knowing what's wrong and have paper and video in hand. He has his mechanic look at and he says nothing wrong it's just trying to find it gears. Ummm excuse me it is not. It jumps 200-300 rpms just cruising. It had a 6F35 torque converter shutter. You also have 2 Ford garage that confirmed it needed a new transmission. He still refused to do any work on it. We had the 90 days 3,000 mile warranty on it but still refused and tried to get us to purchase a warranty package for almost 4,000 dollars and gave us 1,000 dollars is coupon to knock the warranty price package down. He kept saying he trust his mechanic and there is nothing wrong. 2 Ford garages confirmed it and you won't do anything. We were so upset with the way we were treated by Eric. He treated us like we didn't know anything or we weren't good enough for his time. Excuse us if we don't drive a Lexus but you had Ford Explorer on your lot that we wanted. We returned the 2016 Ford explorer the next morning which was Tuesday 8-6-24 and canceled our loan. After we left Tuesday we went to Bergstrom Ford looking at other vehicles. The one we were interested in was being sold. Explained our story to Bergstrom Ford sale person and they apologized non stop and where shocked it wasn't fixed and how we were treated by the manager at Bergstrom Lexus. So we highly recommend going somewhere besides Bergstrom Lexus. All other Bergstrom we have had no issue with. Bergstrom Lexus and Eric you better think how you treat your customers. I know John didn't build his business on being rude and selling broken vehicles to his customers. More

Highly disappointed in Bergstrom Lexus. Our sales person Jesse was wonderful but the Manager Eric is another story. We bought a clean body 2016 Ford Explorer they had on their lot. We were Our sales person Jesse was wonderful but the Manager Eric is another story. We bought a clean body 2016 Ford Explorer they had on their lot. We were so excited to get this gem. Bought it on a Wednesday 7-31-24 and by Thursday night we found out it transmission issues. Called to get it looked at and the lady on the phone sent us to Bergstrom Ford. Our appointment was for Monday 8-5-24 at 9 in morning. Mean time we took it to our local Ford garage and they confirmed we it needed a new transmission because it was slipping. It had a 6F35 torque converter shutter. Monday comes around we take the car to Bergstrom Ford and they also confirmed we needed a new transmission. Well Eric found out because it was in warranty and said it had to go be looked at by Bergstrom Lexus. We take it there knowing what's wrong and have paper and video in hand. He has his mechanic look at and he says nothing wrong it's just trying to find it gears. Ummm excuse me it is not. It jumps 200-300 rpms just cruising. It had a 6F35 torque converter shutter. You also have 2 Ford garage that confirmed it needed a new transmission. He still refused to do any work on it. We had the 90 days 3,000 mile warranty on it but still refused and tried to get us to purchase a warranty package for almost 4,000 dollars and gave us 1,000 dollars is coupon to knock the warranty price package down. He kept saying he trust his mechanic and there is nothing wrong. 2 Ford garages confirmed it and you won't do anything. We were so upset with the way we were treated by Eric. He treated us like we didn't know anything or we weren't good enough for his time. Excuse us if we don't drive a Lexus but you had Ford Explorer on your lot that we wanted. We returned the 2016 Ford explorer the next morning which was Tuesday 8-6-24 and canceled our loan. After we left Tuesday we went to Bergstrom Ford looking at other vehicles. The one we were interested in was being sold. Explained our story to Bergstrom Ford sale person and they apologized non stop and where shocked it wasn't fixed and how we were treated by the manager at Bergstrom Lexus. So we highly recommend going somewhere besides Bergstrom Lexus. All other Bergstrom we have had no issue with. Bergstrom Lexus and Eric you better think how you treat your customers. I know John didn't build his business on being rude and selling broken vehicles to his customers. More

Buying experience was fine (2021 RX350) but service is another story. I've called the service department 3 times this past week to ask a couple questions. I never get connected to a service representative another story. I've called the service department 3 times this past week to ask a couple questions. I never get connected to a service representative, I'm only told a representative will call me but no one ever calls back. They're more than happy to setup a service appointment but I guess I'm asking too much in asking for advice. More

This was the best car buying experience I have ever had! !! I called ahead and confirmed the availability. Spoke with Joe and he was both professional and courteous. We drove up from the Chicagoland area !! I called ahead and confirmed the availability. Spoke with Joe and he was both professional and courteous. We drove up from the Chicagoland area and it was well worth the trip. The dealership was outstanding. Everyone we encountered was amazing. They explained the features and benefits of the Lexus IS 350 S. I will eagerly drive another 150+ miles to do business with them again! We had the pleasure of working with Joe Braun and meeting Rick Bergstrom. I t was a pleasure doing business with them and I will be back (and referring family there) for all future vehicle purchases. I must add, I do not do online reviews, but this was definitely worthy of an online review at least! Thank you@ More

Very responsive Good follow up on questions Professional and friendly Will recommend to others also Professional and friendly Will recommend to others also More

Got a Honda Ridgeline from you a week ago tpms light keep coming on called and took it there today which is 75 miles one way told me I had to call Oshkosh Honda and go there to fix it called them they said t coming on called and took it there today which is 75 miles one way told me I had to call Oshkosh Honda and go there to fix it called them they said to just go to the Acuralike dealership they could do it to find out they never set the ones in the tire's when they changed them the to places are like night and day the Acura people were really friendly the Lexus one's kind of just blue us off like you got the car now it's your problem weren't friendly at all More

Andy was amazing to work with! He answered all our questions and took care of all of our concerns. He wasn't able to be there for our first test drive, but his assistant, Autumn, was ready for us whe questions and took care of all of our concerns. He wasn't able to be there for our first test drive, but his assistant, Autumn, was ready for us when we arrived and she was super helpful! The buying process was stress free and we would highly recommend working with Andy at Bergstrom! Kate was also very helpful and wonderful to work with. Couldn't recommend this dealer enough! More

I drove 180 miles, each way, to do business with this firm. They are the best sales/service experience that I have ever had. I have owned and serviced mercedes, Volvo, Toyota and a host of other vehivl firm. They are the best sales/service experience that I have ever had. I have owned and serviced mercedes, Volvo, Toyota and a host of other vehivles so that I am in an excellent position to pass on a qualified opinion. More