Bergstrom GM of Neenah

Take money no help with warranty Got a rebuilt "GM" transmission,$4100.00 cost R& R. I have all service done at GM dealers above and beyond warranty requirements. After 11 mo. 27 days Got a rebuilt "GM" transmission,$4100.00 cost R& R. I have all service done at GM dealers above and beyond warranty requirements. After 11 mo. 27 days and 103000 miles transmission is shot, never towed and all highway miles. GM says tough luck buddy.wants me to do it again.I said no.I went to people that rebuild for everyone, cost me $2750.00 installed with 3 yr/ unlimited mileage warranty. To xxxx with GM service. I will never step foot in a GM service dept again, I own a Cadillac DeVille a Trail blazer and a Chevy express van, they will never see a GM garage again, xxxx on them. I also will purchase my vehicles from auctions from here on no more xx GM warranties for me.F Palmquist More

Right from the start we had a positive experience with Tim Marciniak and the whole Bergstrom team. We stopped by to look at a vehicle that we had seen a listing online. We didn't have time to really get i Tim Marciniak and the whole Bergstrom team. We stopped by to look at a vehicle that we had seen a listing online. We didn't have time to really get into it, but right away he let us set up a time we could keep it overnight so we could bring it to our mechanic to have him look it over. We were told that the car had been keep up, and our mechanic confirmed this. There was an issue with the HVAC system on the vehicle, but they took care of it promptly. Our own mechanic would have missed it if he hadn't dropped a tool behind the engine where the offending issue was, so I can't fault their mechanic for missing it. Tim really wanted to sell us the vehicle, so he took care of it. He even let us take another really nice car as a loaner while they took care of the problem on the van we hadn't even bought yet! Tim made sure there was plenty of gas in the tank for us to take it to the mechanic, and then topped it off when we went to pick up the vehicle. I used to wonder how Bergstrom Auto got to be so big in this state. With service this good, it makes sense. Way to go, team! More

I actually visited the Bergstrom in Green Bay, WI and had the worst possible experience. We were sold a Buick Park Ave, they told us it was owned by one of their mechanics and it was in fantastic condition. the worst possible experience. We were sold a Buick Park Ave, they told us it was owned by one of their mechanics and it was in fantastic condition. It did drive very good on the test drive, however when looking under the hood I smelled oil burning...they told me it was because they just did an oil change and a little was spilled when doing so. We get the car home, and 4 weeks later, oil (hmmm, maybe the same thing I was smelling) was spewing out of the engine; took the car in, they supposedly fixed it and sent us home. 2 more weeks later...same problem, oil and coolant leaking now, brought it in, and again they supposedly fixed it. A few weeks later, still having problems with the heads on the engine, bring it in again and it seems to work for a while. 3 months ago we had a cracked head, that was leaking coolant everywhere, had to pay to get that fixed at our local shop, and now, today, our engine is done, rods are knocking inside the engine. This place has been a nightmare and completely sold us a lemon and tried to cover up the fact that the engine was going to crap. I bought my previous two vehicles from there, and I will never take my business there again. We are actually looking into taking them to court. Dont go to this place, they are only looking to sell the car and dont give a darn about you. More

Had a horrible experience when I purchased my new 03 Ranger. Salesman lied about dealings with my trade in and really seemed to undervalue my buisness. The Finance person assigned to my initial loan n Ranger. Salesman lied about dealings with my trade in and really seemed to undervalue my buisness. The Finance person assigned to my initial loan never returned calls when he said he would and in fact told me it would be best to call him because he was so "busy". When I entered the dealership to check on what I was doing he was "busy" leaning up against the front desk talking to the secretary. Figured a couple bad apples and went back a year later (2 months ago) to look into getting a full size truck, but the new salesman also failed to return calls as promised once it became apparent he wouldn't be able to get me what I wanted. It is obviously to much to ask to have someone give you straight answers. DON'T SHOP HERE. More