Bergstrom Ford of Oshkosh

Be extremely careful if you choose to purchase a vehicle from this dealership. ASK FOR THE TITLE. These guys are not who they seem no matter what the other reviews say. Tom Lilach sold me a vehicle on J from this dealership. ASK FOR THE TITLE. These guys are not who they seem no matter what the other reviews say. Tom Lilach sold me a vehicle on Jan 4th that Bergstrom didn't have the title for, confirmed yesterday by the Finance guy. Told Tom received letter from DOT that car was not titled or registered, told me it was taken care of and car was registered. Checked with DOT a week later because you cannot trust a car salesman and found that it was not taken care of. Stopped in to discuss a separate deal and true colors began to show, rude and unprofessional comments. Told Tom that car was not taken car of and he proceeded to lie to me again and told me it was. Inquired about how guaranteed financing worked and Tom told me they will give me $1500.00 a month payments, which I in no way could afford, but it would satisfy their claim of offering guaranteed financing. Isn't that great. New GM said he would take the bull by the horns, but sorry DOT closed, has off the next day, oh and sorry, DOT closed on Sat. Finance guy said I would have plates today since they finally got the original owner to sign the title. You know the story by now, no plates. Said he has to take care of kids and has stuff to do so maybe I can take off work and take care of it. xxxx NO!! This fine group at Bergstrom Ford definitely goes out of their way to take care of their customers. Don't even bother trying to contact Corporate either because they will transfer you to every Bergstrom dealer in the state before they would ever connect you to Corporate. Just a little tip, Your best bang for the buck is send John an email and contact BBB as well as DOT dealer investigation. At this point, stuck with a vehicle that I still have no proof is mine, is not registered, basically cannot drive, but required to pay for. Not quite sure how they thought they would get away with selling a car without the title but sure they will be explaining it in the coming weeks. More

Avoid Sales and Service We used to have a ’13 Ford Fusion and took it in to get a sensor fixed. Initially we were told it was covered under warranty, then it wasn’t, then it We used to have a ’13 Ford Fusion and took it in to get a sensor fixed. Initially we were told it was covered under warranty, then it wasn’t, then it was, eventually we got Ford corporate involved and they said the techs there should take care of it. After weeks of not having AC, and having dozens of calls not returned, we finally took it somewhere else to get fixed. A few months later there was a recall on the on our car, so took it to Les Stumpf to get fixed since I couldn’t trust Bergstrom techs/management. I really enjoyed driving out of the way and passing two Bergstrom Fords along the way to have someone who treats customers well. A few years later while car shopping to replace a different car, they had one we were interested in. The sales person talked about how the ‘new Bergstrom’ was no hassle, and customer focused. They knew it was our first test drive of many vehicles we were looking at, still brought the finance manager out and followed us back to our car. It’s mind boggling how Bergstrom has a monopoly on new cars in Oshkosh, we surely deserve better than them. More

Poor Service, Poor excuses My 2014 Mustang was brought in for transmission issues because it couldn't shift it into 1st, 2nd or Reverse. Bergstrom had my car for a little over a My 2014 Mustang was brought in for transmission issues because it couldn't shift it into 1st, 2nd or Reverse. Bergstrom had my car for a little over a month. During this time, I was told 5 different things from "that is normal" to "it is an electrical issue." One of their technicians said I just need to drive it more and it will go away. After getting the general manager involved, things got moving a little bit but blamed it on short staffing as the reason for the issues with their service department. During this time, two of bergstroms technicians who are in the same car group as me were messaging me and ripping down the technicians working on my car saying they are unqualified, have very little experience. After a long wait, I got my car back and it worked for a couple weeks. I brought the car back in for a rattle it didn't make until they "fixed it" and they weren't going to cover it, even though it didn't make that noise until they worked on it. When I was dropping off the car for the second time, the guy behind the desk was ripping his coworker to me calling her an idiot multiple times. This is extremely unprofessional. Two hours after leaving the dealership, the transmission was back to not going into 1st, 2nd or Reverse. Instead of waiting another month, I took it to a transmission specialist and they recommended a new transmission and would be about $5,000 in repairs. Keep in mind, I purchased this vehicle end of November, parked it for the winter in the middle of December and took it back out at the end of February. Trying to get a hold of someone via phone is impossible with Bergstrom, but if you go inside you will see 5-6 people doing nothing, playing basketball or flirting with the receptionist. However, not a single one of them had the time to give me a call back. As a result of Bergstrom's unprofessionalism, lack of customer service and inexperienced technicians, I had no other option but to purchase a new car from another dealership. I took a $5,000 hit on trade in because of the transmission they never fixed and was trying to get a hold of the general manager to be compensated for part of that, but yet again it is next to impossible. If you purchase a car from them, the second you walk out the door, they stop caring. I highly recommend Jacobson's Auto, Les Stumpf Ford or Holiday Ford if you're looking for a new or used vehicle without being dragged around when something goes wrong. More