Berglund Toyota

Great experience I went to the dealership during a customer appreciation event. Got a really good deal and the whole process was very smooth. Never felt pressured and I went to the dealership during a customer appreciation event. Got a really good deal and the whole process was very smooth. Never felt pressured and felt the sales team actually listened to me as a customer. I was pretty anxious about the prospect of having to buy a new car because my previous vehicle had broken down and felt totally at ease throughout the whole process. More

Buying a vehicle, takes longer than buying a house!! Was there on a Friday night for over 5 hours. My wife was ill at the time so I guess I was in a hurry. Was there on a Friday night for over 5 hours. My wife was ill at the time so I guess I was in a hurry. More

The lady at the desk that filled out my paperwork was very n Very satisfied and quick service. The customer service rep was very helpful and the service manager come out and asked if I was satisfied...thanks Very satisfied and quick service. The customer service rep was very helpful and the service manager come out and asked if I was satisfied...thanks More

Great Experience The only thing we didn’t anticipate was the payment was about $10 more than expected, but Anika did a fantastic job! We were initially just looking b The only thing we didn’t anticipate was the payment was about $10 more than expected, but Anika did a fantastic job! We were initially just looking but she found the perfect vehicle for us! More

Oil change Had no appointment but took me anyway. Out within an hour. Good job and the lady at the service desk was very nice. Would recommend. Had no appointment but took me anyway. Out within an hour. Good job and the lady at the service desk was very nice. Would recommend. More

Justin Bishop made the process very comfortable. Justin Bishop was very friendly . He did not make us feel the pressure & stress as most car salesmen do. He was very knowledgeable about the cars and Justin Bishop was very friendly . He did not make us feel the pressure & stress as most car salesmen do. He was very knowledgeable about the cars and answered all of our questions. He showed us how everything worked. He made the whole process very comfortable for us. More

6 month oil change and check uo As always, I was treated with courtesy and respect. The waiting area is pleasant and has coffee to make the wait easier. I have confidence in the w As always, I was treated with courtesy and respect. The waiting area is pleasant and has coffee to make the wait easier. I have confidence in the work done and in the information given me about my vehicle and upcoming needs l More

Service not what it used to be After my husband's experience a few months ago (they drained the old oil from his Tacoma, but neglected to refill it with new oil), I have to admit to After my husband's experience a few months ago (they drained the old oil from his Tacoma, but neglected to refill it with new oil), I have to admit to being nervous about using the service department. But because my Camry Hybrid has not been serviced anywhere else, I went in yesterday for an oil change. Every single time I go, there are different "service advisors" - I don't see any consistency in the employees. Not on this trip, but several times I have been informed that my Camry only needs the oil changed every 10,000 miles. While this may be true, I am willing to pay for an oil change every 5000 - don't they want my business? I apparently got my cabin filter changed without paying for the labor, as one woman "forgot" to put the labor on the ticket, and the other woman responded, "well it's too late now." My biggest complaint about yesterday's visit is a big, black, footprint on my interior drivers' side mat - I can clean it with my carpet cleaner, but should I have to? Whatever happened to those paper mats they used to put down? Overall, I am very disappointed in the decline in the service department. More

Their Service SUCKS! This list is very long. They get high marks on sales (John Fano is great), but their service sucks! I have bought 5 cars from Berglund, but I will nev This list is very long. They get high marks on sales (John Fano is great), but their service sucks! I have bought 5 cars from Berglund, but I will never buy another one! They don't stock tires for their hybrid cars. I've had 2 flats in 2 different hybrids, they didn't stock the tires for either car I had to order 1 from the internet! They only have ONE hybrid certified technician! (REALLY, JUST 1!) So if you need service on your hybrid car when he's not there, as I just did, you have to wait until he returns (even if the service isn't on the hybrid part of the car, mine was gas lines and fuel tank). I brought the car in on July 9 and picked it up on the 28th! The Service Manager (Wil) promised to keep me informed, I never heard from him unless I stopped by, until the car was done! Then, to top it all off, they stopped giving the senior discount! I did some research on them, they only have a 2.5 star rating for service! I'd never be happy with a rating like that in my business! How can they sleep at night! Oh, I know they're rich and they can afford sleeping pills! Bye bye Bergland, I'll not be back! More

Great vehicle; less impressed with service department We purchased a 2014 Toyota Avalon hybrid in March of 2014. The purchase went smoothly and we love the car. However, we have not been as impressed with We purchased a 2014 Toyota Avalon hybrid in March of 2014. The purchase went smoothly and we love the car. However, we have not been as impressed with the service department. In particular, the tires were rotated (or at least the invoices stated that they were) during each of the 5 service maintenances covered under warranty, at 5,000 mile intervals. When the 30,000 mile service came due we decided to take it to an independent service shop. They discovered that all 4 wheels were out of alignment, resulting in excessive wear on the inside edge of the tread to the point where a new set of tires was required. My question is how, in 5 tire rotations over the course of 27 months, was this not noticed or mentioned? Needless to say, we will take it elsewhere for service from now on. More