Berglund Luxury Roanoke

Customer Satisfaction! Brennon Viele is a great Service Manager and his team has always been able to perform quality service work on my Infiniti. The price is always reason Brennon Viele is a great Service Manager and his team has always been able to perform quality service work on my Infiniti. The price is always reasonable and the work is done very timely. I also appreciate that my car is cleaned when returned. More

First service: Was very impressed with staff (T.Riddle) and professionalism as well as informative to vehicles update for first time maintenance. !!! I additionally Was very impressed with staff (T.Riddle) and professionalism as well as informative to vehicles update for first time maintenance. !!! I additionally would recommend Volvo to anyone interested at this time. More

Great dealership and easy to work with! Great and easy experience! Highly recommended. Picked up vehicle and returned as scheduled. It’s nice to have the great service they provide. Woul Great and easy experience! Highly recommended. Picked up vehicle and returned as scheduled. It’s nice to have the great service they provide. Wouldn’t go anywhere else! More

Going the extra mile on customer satisfaction Every other time I have had my car serviced at Berglund everything has gone without a glitch. This time is different. Beginning with bringing my ca Every other time I have had my car serviced at Berglund everything has gone without a glitch. This time is different. Beginning with bringing my car in for service, I needed a ride home. Usually, the shuttle driver is available within a reasonable wait or the service advisor has a loaner car reserved knowing the service will require more than a day to complete. This time I brought the car in the afternoon before the scheduled service date and requested a ride home. For some unknown reason to me the shuttle driver was not able to take me home and there was no loaner car available for my use. However, Tammy Niles reported this dilemma to Tom Sloan who immediately dropped what he was doing and took me home. I expected that my service would be completed the next day as I had scheduled this service well in advance. However, about the middle of the afternoon of the day of service Kyle Schroers called me to say they were unable to get to my service need which was a factory recall replacement and asked if I could leave the car overnight again. I agreed. The following day Kyle called to say the service had been completed and asked if he could send the shuttle driver to get me. I asked that the shuttle driver call me when he was on his way so I could be ready when he arrived. Cecil, the shuttle driver called, said he could be at my home in about 10 minutes. He was prompt to just about the minute! He was very pleasant and cheerful in bringing me to the service center. Tammy Niles processed my paperwork almost as soon as I stepped into the office area. She already had someone bring my vehicle to the door and the gentleman who brought it handed me my keys as I was ready to leave. So far as I can tell, the recall service was done satisfactorily. I won’t know for sure until I’ve driven the vehicle a bit longer than the short ride home! More

Excellent service I took my G35 to Infiniti Berglund for a job on the brakes system. They did a superb job! The parts and labor were excellent! I took my G35 to Infiniti Berglund for a job on the brakes system. They did a superb job! The parts and labor were excellent! More

Great service I was called in for a recall on a airbag. They replaced it with a new one and I was on my way in about an hour. The service was great and people wer I was called in for a recall on a airbag. They replaced it with a new one and I was on my way in about an hour. The service was great and people were really friendly. More

Great experience It was a reat experience. Tina and Preston we're fantastic to work with. They made the process as painless as possible and worked with us to help us f It was a reat experience. Tina and Preston we're fantastic to work with. They made the process as painless as possible and worked with us to help us find exactly what we were looking for. More

state inspection, oil change, repair-heating control panel Berglund Luxury Roanoke is always efficient and pleasant to work with. The waiting area is comfortable and employees are polite and accommodating. Bre Berglund Luxury Roanoke is always efficient and pleasant to work with. The waiting area is comfortable and employees are polite and accommodating. Brennon is always great to work with. More

Good experience Car diagnosis and service was great. Only reason not 5 stars was it took a week to get the car inside to work on and, they forgot to do my state inspe Car diagnosis and service was great. Only reason not 5 stars was it took a week to get the car inside to work on and, they forgot to do my state inspection as requested. I like the fact they were quick to alert me of other potential issues and schedule a follow on appointment plus, they washed my car and it was sparkling when I picked it up. Tammy is a gem! More

Berglund Volvo Team I have been a Volvo owner of three volvos over the past 25 years in both Virginia Beach and Roanoke. I've always encountered excellent service and a p I have been a Volvo owner of three volvos over the past 25 years in both Virginia Beach and Roanoke. I've always encountered excellent service and a professional team of workers to take care of my service needs. Berglund is an outstanding dealership and Service Team. Tim Riddle, ServicevManager, has always been very professional, helpful, friendly, efficient and gets the job done for me! More