Berglund Ford

Great deal and great service! I was interested in their newly listed 2010 Ford Escape Limited. When I met the salesman Paul, he showed me vehicle and I just loved the mileage and t I was interested in their newly listed 2010 Ford Escape Limited. When I met the salesman Paul, he showed me vehicle and I just loved the mileage and the premium package. It had everything I was looking for plus more. While I did find some cosmetic issues, Paul and Berglund team went above and beyond to do the best detailing and repairs in and out. The car was sparkling clean when I came to pick it up! Very pleasant communication throughout the deal with Paul. He listened carefully to all of my comments and took notes of all my concerns and managed to address and get everything fixed for me. There was no hassle for me buying the car from them. I was searching for a car for several months and have visited/communicated with multiple dealerships in Roanoke, Salem and Martinsville, however the experience here was the best. There was no pushing, no problem, no hiding of any problems. Just an honest communication, willingness to make a deal and provide great service. Was pleasure to work with Paul Poindexter and Dean Carroll. Hopefully will be buying again from this dealer! More

Fast, efficient, friendly service. They applied my ford pass points automatically, but even if I had paid outright, the!price was right. I’d recommend to all pass points automatically, but even if I had paid outright, the!price was right. I’d recommend to all More

Just want to say was an a experience! To the gentleman who did my inspection and the lady who walked me to the cashier! Everyone was Fabulous!! TY! who did my inspection and the lady who walked me to the cashier! Everyone was Fabulous!! TY! More

Very good experience Sales person J.Kenny was very knowledgeable about the ecoboost motor. Very good salesman. I would recommend him to anyone interesting in buying a new Sales person J.Kenny was very knowledgeable about the ecoboost motor. Very good salesman. I would recommend him to anyone interesting in buying a new vehicle. More

Quick and easy Josh is the best Always makes it easy for me. Very pleasant and thorough. Does a great job from start to finish, Appreciate the good service Josh is the best Always makes it easy for me. Very pleasant and thorough. Does a great job from start to finish, Appreciate the good service More

Johnny in Mazda service does a great job for meI get Johnny in Mazda service does a great job for me I get appointment easily scheduled Johnny calls to confirm I get there and he gets me in and out Johnny in Mazda service does a great job for me I get appointment easily scheduled Johnny calls to confirm I get there and he gets me in and out quickly More

1st time buyer. Always dealt with Magic City for last 3 new vehicles. Grace was a pleasure to deal with. The detail guy was a great help also. new vehicles. Grace was a pleasure to deal with. The detail guy was a great help also. More

Had a pleasant experience at Berglund Mazda in Salem. Both Kyle and Sam were very helpful. I really like my Mazda x5 and would definitely recommend this dealer Both Kyle and Sam were very helpful. I really like my Mazda x5 and would definitely recommend this dealer More

Vehicle Recall Called and scheduled appointment to take care of a recall issue with the seats on the 2020 Explorer. Appointment was conveniently scheduled and the wo Called and scheduled appointment to take care of a recall issue with the seats on the 2020 Explorer. Appointment was conveniently scheduled and the work was done in a reasonable timeframe. I was treated professionally and courteously. I will now have my regular maintenance done at the dealership. More

Warranty work on wheel bearing. Got loaner vehicle for the day and was told loaners not available going forward since I didn’t buy this truck from Berglund. I appreciate the loaner and quick fix of work. the day and was told loaners not available going forward since I didn’t buy this truck from Berglund. I appreciate the loaner and quick fix of work. More