Bergey's VW of Wilkes-Barre - Service Center

Mistake made;told by manager it too much trouble to fix I called the next business day after discovering a mistake had been made (uni-direction tires were installed backwards). The issue was relatively mino I called the next business day after discovering a mistake had been made (uni-direction tires were installed backwards). The issue was relatively minor and I was able to find help from a neighbor to jack up vehicle over weekend to correct mistake. Since I had to do the work of fixing their mistake, I called to request a refund. Simple, right? Manager complained it was too much of a hassle for him to process a credit card refund, so he instead only offered a credit of my next service (not due for 6 months). In short, despite me being inconvenienced surely more than he would have been, he resisted making it right because it might require a little keyboard effort on his part. Not wanting to argue back and forth on phone, I accepted the future credit --- but I will likely just look for a new dealership and service center. How can I trust they will do what's right in the future if I have another issue -- esp. if it presents another minor inconvenience on their part? My vehicle is less than 1 year old and I have one more in our household to replace soon. This is a poor way to treat or retain customers in a highly competitive market. One bright spot -- the young guy who was attempting to cover the service desk AND drive the shuttle was a class-act. More

Recall and Check 2 requested vehicle concerns. Recall service was performed. Vehicle concerns were addressed, hopefully, to future satisfaction as I had same issues 6 months ago. Also, I was told Recall service was performed. Vehicle concerns were addressed, hopefully, to future satisfaction as I had same issues 6 months ago. Also, I was told service/recall would take all day and I would be contacted when completed. I did NOT receive a call and felt the completion time was a bit long. Complimentary vehicle would have been appreciated. More

Alignment and Auto Butler Wyoming Valley Motors's response to all requests and scheduling has greatly improved over the past few months, which was a sore point in the past. Th Wyoming Valley Motors's response to all requests and scheduling has greatly improved over the past few months, which was a sore point in the past. Their service remains exceptional. More

Great service and professional employees. Very satisfied with the work that was done on my vehicle. Always great service. Employees are very helpful. Will continue to have my vehicle serviced Very satisfied with the work that was done on my vehicle. Always great service. Employees are very helpful. Will continue to have my vehicle serviced at this dealership. More

Service and valet Had valet service, Tom came down to pick up my car and left a loaner. I was getting Auto Butler, oil change,tire rotation,and inspection. I asked To Had valet service, Tom came down to pick up my car and left a loaner. I was getting Auto Butler, oil change,tire rotation,and inspection. I asked Tom if he would bring me a brochure on the Q5 when he brought my car back. A another nice gentleman brought the car back, but Tom called me and said they didn’t have the brochure and I would have to go online. ( thought that was very nice of Tom to call). My car was nice and clean when it was delivered, WVM always do a wonderful job. Your valet drivers and very friendly and courteous, they do a great job. More

Great service, very friendly associates. Made an appointment early in week and was able to get in for the same week. Went in for a 15,000 mile checkup. Oil change, brake inspection, tire rota Made an appointment early in week and was able to get in for the same week. Went in for a 15,000 mile checkup. Oil change, brake inspection, tire rotation and topped off all fluids. Took about an hour which wasn’t bad. Will go back to them. Best part was when they come around with warm chocolate chip cookies. More

Brake Replacement I have always used WVM In the servicing of my car and have been exceedingly pleased. I have found the employees to be very courteous and accommodatin I have always used WVM In the servicing of my car and have been exceedingly pleased. I have found the employees to be very courteous and accommodating with the scheduling of an appointment. It makes me feel very secure to know I can trust their judgement to keep my car in tip top shape. More

Slow collision repair service 2 stars since it's 5 weeks now for a collision repair job they told me was scheduled to take 2 weeks. Still don't have the car back yet, hoping when I 2 stars since it's 5 weeks now for a collision repair job they told me was scheduled to take 2 weeks. Still don't have the car back yet, hoping when I do finally get it back, it's repaired correctly. Very disappointing since I purchased the car new at this dealership and thought the repairs would be done in a timely manner being that I've been loyal to the dealership with repairs and maintenance appointments since I bought the vehicle. More

A+++++ great service and very helpful my service was completed very quickly and was explained everything that was completed ani n detail .thank you thank you great service and very helpful my service was completed very quickly and was explained everything that was completed ani n detail .thank you thank you More

Recall completion Took care of 2 recalls on my vehicle and service I requested in a timely manner I received a call with update throughout the day. Took care of 2 recalls on my vehicle and service I requested in a timely manner I received a call with update throughout the day. More