Bergey's VW of Wilkes-Barre - Service Center

Very nice people and fast service The service dept was very polite and informative, in words i could understand lol. And when they say they will call when ready to pick up your car th The service dept was very polite and informative, in words i could understand lol. And when they say they will call when ready to pick up your car they actually do ! More

Good Work Guys Dependable, fast service. Honest answers to my questions. People who really listen to me. They don't make me feel that because I'm a female I don Dependable, fast service. Honest answers to my questions. People who really listen to me. They don't make me feel that because I'm a female I don't understand. More

A6 35,000 check up service WVW Audi does a wonderful job with service. I live over an hour away but keep coming back to purchase and service my A6 due to their performance and c WVW Audi does a wonderful job with service. I live over an hour away but keep coming back to purchase and service my A6 due to their performance and customer care. More

Smooth process. Everything was fine, car went for service, quick entry, got a ride home immediately and the car was done fast and cheerfully. Absolutely a smooth proc Everything was fine, car went for service, quick entry, got a ride home immediately and the car was done fast and cheerfully. Absolutely a smooth process. More

Happy with service Always greeted with a smile . When you go in for service they are more than happy to go over things with you so you understand why the repairs are ne Always greeted with a smile . When you go in for service they are more than happy to go over things with you so you understand why the repairs are needed . They answer your questions over the phone to without a problem thank you More

Very knowledgeable and professional staff! When I asked detailed questions about how the mechanical parts or the new technological interfaces operated, I received complete and understandable ex When I asked detailed questions about how the mechanical parts or the new technological interfaces operated, I received complete and understandable explanations and/or demonstrations. I was very impressed! More

Great communication, easy to deal with. Had a recall on my gti and also had an alignment checked and then adjusted. The communication was great and the price was similar with a non dealer p Had a recall on my gti and also had an alignment checked and then adjusted. The communication was great and the price was similar with a non dealer price. More

Generally satisfied Generally satisfied with service and quality of work. Car was promised at 3:30 it was done before that.. impressed with the professionalism of the st Generally satisfied with service and quality of work. Car was promised at 3:30 it was done before that.. impressed with the professionalism of the staff. Looking forward to Continuing doing business with you guys More

My recent visit to Wyoming Valley Motors KIA I am completely satisfied with my recent visit to Wyoming Valley Motors KIA for routine service. Their facility is modern and features a very comf I am completely satisfied with my recent visit to Wyoming Valley Motors KIA for routine service. Their facility is modern and features a very comfortable Waiting Area. The Service Advisor was pleasant and answered my questions in detail. My KIA was completed as promised. I plan on using Wyoming Valley KIA for all my future KIA service needs. Also, they offer the convenience of online scheduling. All the Staff I encountered were very professional and friendly. Bob Robbins More

Mistake made;told by manager it too much trouble to fix I called the next business day after discovering a mistake had been made (uni-direction tires were installed backwards). The issue was relatively mino I called the next business day after discovering a mistake had been made (uni-direction tires were installed backwards). The issue was relatively minor and I was able to find help from a neighbor to jack up vehicle over weekend to correct mistake. Since I had to do the work of fixing their mistake, I called to request a refund. Simple, right? Manager complained it was too much of a hassle for him to process a credit card refund, so he instead only offered a credit of my next service (not due for 6 months). In short, despite me being inconvenienced surely more than he would have been, he resisted making it right because it might require a little keyboard effort on his part. Not wanting to argue back and forth on phone, I accepted the future credit --- but I will likely just look for a new dealership and service center. How can I trust they will do what's right in the future if I have another issue -- esp. if it presents another minor inconvenience on their part? My vehicle is less than 1 year old and I have one more in our household to replace soon. This is a poor way to treat or retain customers in a highly competitive market. One bright spot -- the young guy who was attempting to cover the service desk AND drive the shuttle was a class-act. More