Wyoming Valley Motors - Service Center

Horrible, no other way to describe it. Quality of work is so so at best. They did an oil change and I couldn't remove the oil filter afterwards. Had water in the trunk and tried to tell me it was my pro is so so at best. They did an oil change and I couldn't remove the oil filter afterwards. Had water in the trunk and tried to tell me it was my problem. It was the third time water was in the vehicle, so I had to get Audi of NA involved. Had some recall work done, they lefty out some screws when putting things back. No longer have any trust. Went to another Audi dealer, much better. More

Having purchased dozens of new cars from this dealer over the past 15 years one would expect a dealer to stand behind their customer if a problem should arise. If that would be your expectation steer far aw the past 15 years one would expect a dealer to stand behind their customer if a problem should arise. If that would be your expectation steer far away from these folks. The careless and ignorant attitude of the dealership owner infects virtually all levels of staff at this dealership. Their service techs lack the proper training to service the caliber of vehicles they sell and being severely understaffed exacerbates this issue leaving many customers frustrated with un-repaired vehicles. They only survive due to the lack of competition in the Northeast market. Do yourself a favor -- take the time time to drive and hour or and hour and a half south and experience what dealing with a real car dealership is all about -- it's definitely worth the drive! More

Wonderful experience every time - very friendly - made every effort to minimize waiting time and informed me that my rims did not need replacing contrary to what I had been told by a chain tire store -had every effort to minimize waiting time and informed me that my rims did not need replacing contrary to what I had been told by a chain tire store -had no trouble getting things replaced or maintained under warrenty More