Wyoming Valley Motors - Service Center

Diesel conversion We had a lot of things serviced. The VW Diesel repair, new tires, brakes and regular scheduled service. They picked up the car as a favor because of We had a lot of things serviced. The VW Diesel repair, new tires, brakes and regular scheduled service. They picked up the car as a favor because of an issue during the previous service which I very much appreciated. The driver who dropped off the loaner and later returned our car was the same person. He's very personable. I had him before and he remembered a lot of our previous conversation. Appreciated that. More

Excellent customer service I always feel treated with and dignity as a WOMAN of COLOR in this establishment. My mother & I have been purchasing & servicing our cars here since 1 I always feel treated with and dignity as a WOMAN of COLOR in this establishment. My mother & I have been purchasing & servicing our cars here since 1992! More

All about the $ Took my car in with a spare tire on going for an inspection. Gave the dealer prior knowledge of the situation before my appointment. Took then 1 hr to Took my car in with a spare tire on going for an inspection. Gave the dealer prior knowledge of the situation before my appointment. Took then 1 hr to come back out and tell me i need a tire and that ai may as well get all 4. When asked how long that would take they told me 3 hrs. So i asked for my keys back and I would come back at a later time. It took them 45 mins to "put my car back together" and give me my keys More

Customer service review I have been using Wyoming Valley Motors for almost 10 years. They were great, however in the last couple of years it has been frustrating to set up an I have been using Wyoming Valley Motors for almost 10 years. They were great, however in the last couple of years it has been frustrating to set up an appt. with Mazda service. I call, no one answers, call goes to voicemail, and then no one calls back. 24 hours later I call back, express my displeasure at the lack of response with the receptionist, and the call gets picked up immediately. I do not know what has caused this change. Are they that much busier?? Once I actually get someone to talk to me, they are very accommodating and helpful, and they always do a good job on my car. So, if they could return their service- desk response to its previous good service, I would be extremely happy with Wyoming Valley Motors. More

Work done on my 2018 Tiguan I was very pleased with the repairs on my vehicle. They were very accomadating and had my vehicle finished in under 24 hours, I give them an A++++. I was very pleased with the repairs on my vehicle. They were very accomadating and had my vehicle finished in under 24 hours, I give them an A++++. More

Terrible Would never recommend this dealership to anyone… I took my Audi Q5 to get repaired and not only did they not fix the problem but they will not return Would never recommend this dealership to anyone… I took my Audi Q5 to get repaired and not only did they not fix the problem but they will not return my call to correct the problem. My car is currently under warranty and I have been dealing with the same issue for over a month just trying to get a hold of someone More

Mazda service center I have always gotten excellent service at this dealership! Can’t beat the price for the service given, I would not hesitate to recommend the car and t I have always gotten excellent service at this dealership! Can’t beat the price for the service given, I would not hesitate to recommend the car and the dealership to friends and family More

Had to pay for parts damaged by the service department I had warranty work scheduled to replace wheel bearings. One of the bearings were frozen to the axle. The axle had to be replaced. I had to pay for I had warranty work scheduled to replace wheel bearings. One of the bearings were frozen to the axle. The axle had to be replaced. I had to pay for the axle even though the wheel bearings were covered under the warranty. I also had to pay a diagnosis charge. So I ended up paying 470.00 for the warranty work. More

Quick and corteous! The guys always do a great job! Car was ready before promised, loaner was fun and everyone was professional! Always a great experience! Thank you! The guys always do a great job! Car was ready before promised, loaner was fun and everyone was professional! Always a great experience! Thank you! More

90,000 mile service + inspection The crew both behind the computer and the service technicians did a great job servicing my vehicle. Also, whomever cleaned the vehicle did a great jo The crew both behind the computer and the service technicians did a great job servicing my vehicle. Also, whomever cleaned the vehicle did a great job as well. Highly recommend! More