Wyoming Valley Motors - Service Center

Poor communication Dropped my vehicle off f on a Saturday afternoon no appointment, Joe Allen wrote the vehicle up said he would work it into the schedule. I called him Dropped my vehicle off f on a Saturday afternoon no appointment, Joe Allen wrote the vehicle up said he would work it into the schedule. I called him on Tuesday for an update ,vehicle was not looked at yet ,would work it into the schedule. Called Thursday for a update was put into voice mail, left message for Joe Allen still no return phone call. Friday morning called Joe Allen again, was put into voice mail again still no return phone call. Monday morning week later called Joe Allen was put into voice mail again, left 4th message looking for a update, still no return phone call. Tuesday received call form another service advisor that vehicle was finished. More

recall got a recall on my car . called for app. next day at 8:30 in 9:30 out like free internet .clean wating room .great coffee. got a recall on my car . called for app. next day at 8:30 in 9:30 out like free internet .clean wating room .great coffee. More

Excellent service! The service department went above and beyond to help me even when I did not buy my car from them. I will be going back when ever I need service. The service department went above and beyond to help me even when I did not buy my car from them. I will be going back when ever I need service. More

Great service My visit was quick and easy, I was in and out quickly and the service was exceptional. The staff are always very friendly and easy to work with My visit was quick and easy, I was in and out quickly and the service was exceptional. The staff are always very friendly and easy to work with More

Service The Service Department did a great job. I waited in waiting area; and the vehicle was ready when promised. All items were addressed. Oh, your onl The Service Department did a great job. I waited in waiting area; and the vehicle was ready when promised. All items were addressed. Oh, your online web site for scheduling appointments needs some work. It is not possible to change an existing appointment without calling the servcie department. More

Cleaning created more work for me While I appreciate the little things like having the car washed after service, I have to raise a concern. Every time I’ve had my car in the exterior h While I appreciate the little things like having the car washed after service, I have to raise a concern. Every time I’ve had my car in the exterior has been cleaned as well as the floor mats and the windshield. The issue is that the floor mats are always put back in the car wet. But not just wet, with standing water in the pockets of the monster mats. And the car is generally serviced in the winter, so this most recent time I actually had ice cubes in the mats; I actually slid on them getting in and braking because they were iced over. And I always keep me windshield clean but whenever I get the car back it’s always dirtier and full of streaks. I know it seems petty but the floor mats posed a danger and it’s an inconvenience to have to clean my windshield again. Also, I was promised the vehicle would be done that day but I would pick it up the next. I had to arrange a ride to get it so it was important to know. I was told I would receive a phone call that day whether it was done or it would need more service. The vehicle was done in time but I never received a phone call. So my ride was placed on hold until I could speak with the dealership. More

no title I am pleased that Wyoming Valley Motors Service Center was able to service my car in an expedient manner. Service Manager Joe Allen was mo I am pleased that Wyoming Valley Motors Service Center was able to service my car in an expedient manner. Service Manager Joe Allen was most helpful in arranging a service loaner for me and scheduled the work to be done. I am pleased with the dependable service at Wyoming Valley Motors. More

Excellent Service Check-in was quick and easy. Car was ready when promised and nicely washed as well!! Will definitely go back again for any Mazda repair work. Check-in was quick and easy. Car was ready when promised and nicely washed as well!! Will definitely go back again for any Mazda repair work. More

Service Gary Stavish and the service team at Wyoming Valley Motors - KIA, are a pleasure to deal with. There is never a problem scheduling service, which is Gary Stavish and the service team at Wyoming Valley Motors - KIA, are a pleasure to deal with. There is never a problem scheduling service, which is prompt and professional. Keep up the good work! More

Excellent service. Everyone was very helpful and polite. The service was done timely and the service manager noticed that my inspection was due abd informed me of that. Everyone was very helpful and polite. The service was done timely and the service manager noticed that my inspection was due abd informed me of that. I appreciated the reminder. They even washed my car after the service was completed. More