Wyoming Valley Motors - Service Center

People were in the waiting room without masks and I had to wander the showroom. This is not ok. Luzerne county was a red zone at the time. to wander the showroom. This is not ok. Luzerne county was a red zone at the time. More

Service not needed 2013 KIA Sorento in for code 0713 which is transmission fluid temperature sensor. They diagnosed it and found the cable to it was bad and ordered. Whe 2013 KIA Sorento in for code 0713 which is transmission fluid temperature sensor. They diagnosed it and found the cable to it was bad and ordered. When it arrived they called and said the transmission fluid should be changed because KIA recommends it be changed at 50,000 and I had almost 71,000 on mine. I said you had to drain transmission to replace part service writer said that is true but we would put old fluid back in. He said it really is a good idea to change it. I told him go ahead and put new fluid in instead of old which he had said KIA recommends. When I picked up vehicle I was charged $70.00 for the fluid which I had agreed to but then charge $160.00 for transmission service which was never agreed to. They were only to replace the old fluid that they had removed with new fluid. Spoke with KIA and there is nothing about replacing fluid at 50,000 miles. Today service manager called and said I had agreed to transmission service over phone when service writer called which is untrue. He called me on my cell phone when I was in vehicle which went over car's hand free and other persons in vehicle heard entire conversation. Also service manager when he called today said Wyoming Valley motors recommends it being serviced at 50,000 because of the salt in this area. The transmission is a sealed unit which is what I told him. He said yes but you agreed to the service. I had state inspection and oil change done also. Windshield was left all hand prints in area of sticker also nothing was reset after they reconnected battery do to replacing cable in transmission. More

They do great work and always have your safety in mind. Car was cleaned and sanitized after service. Always a great experience. Bought several vehicles over the years always a good experience. Car was cleaned and sanitized after service. Always a great experience. Bought several vehicles over the years always a good experience. More

No reason an oil change and a tire rotation should take 2 1/2 hours to complete. Came at 12:30 and left at 3:00pm Better scheduling is needed. 1/2 hours to complete. Came at 12:30 and left at 3:00pm Better scheduling is needed. More

Very accomodating. Always manage to get our car in for service quickly. But undoubtedly.. i asked if any coupons could apply to my service, and was told no. Next day, got one in the mail that wouldve wo service quickly. But undoubtedly.. i asked if any coupons could apply to my service, and was told no. Next day, got one in the mail that wouldve worked. Happens every time. More

I was very happy with the service I received at the dealership. the staff at the service desk, Gary stavish, treated me just like a customer should be treated respectfully of my problem and the car w dealership. the staff at the service desk, Gary stavish, treated me just like a customer should be treated respectfully of my problem and the car was repaired quickly and properly. It's nice to deal with people like Gary. More

The staff in the service department were pleasant and very efficient. What I thought would take an hour ended up only taking about 40 minutes. very efficient. What I thought would take an hour ended up only taking about 40 minutes. More

Always a pleasure having g my car serviced at Wyoming Valley Volkswagen. The staff is friendly and the service is always completed in a timely manner. Valley Volkswagen. The staff is friendly and the service is always completed in a timely manner. More

Great service experience. Professional and conscious of my time. Would recommend and confident I’ll return for my next service or repair. 5 stars and thanks again. my time. Would recommend and confident I’ll return for my next service or repair. 5 stars and thanks again. More

All because of Joe Allan., what a wonderful person and a great asset to Wyoming Valley Motors. It’s comforting knowing your on the service end. Thank You! great asset to Wyoming Valley Motors. It’s comforting knowing your on the service end. Thank You! More