Bergey's Ford of Lansdale - Service Center

I have the best Ford service coverage. I had reached out to set some time for a repair and asked about them checking my sunroof that is not closing all the way. Immediately, they wanted me I had reached out to set some time for a repair and asked about them checking my sunroof that is not closing all the way. Immediately, they wanted me to pay 179$ to even check it. I have NEVER had a dealer want to charge me just to do a courtesy check that is likely covered by my warranty. They then tried to spin it as though they were just being transparent and wanted me to be aware that the 179$ could be due if the component that is broken isn't covered. Then I asked what components are covered and instead of double checking they just said they didn't know. I passed on that covered repair. When I picked up my car for the original mirror repair, I asked for a brochure of what is covered with my plan. It wasnt a complete list but in the list, printed on the brochure they gave me it specifically lists "rail roof sliding sliding panel", "guide sunroof cable" and "housing assembly roof slide". In addition, I was told when I brought the car that the sunroof was covered by my purchased plan. Yes, it was another dealer but that should have prompted this dealer to handle this differently. It would have been better if rather than taking the lazy route, and saying "I apologize if you were told that...that's not how we do things here", this dealer would have said " I'm not sure but I can look into that, and either called corporate or read their own brochure", and if they did that and then said, it looks like it might be covered, but we are still waiting in corporate confirmation... they likely would have gotten the business, but instead they were dismissive and not helpful. Then dealers wonder about their profit. This is the kind of business practice that takes potential business to other dealer. I dropped over 900$ this time. Next time, I am most definitely going to much more service oriented dealers, that don't seem as focused on charging me 179$ up front (very short sighted, trying to pressure 179$ lost potential 1000$s in business. Also when I went to go pickup the car. I was told the spot number that my car was in "11" there was no 11 spot. Walked around twice, went back to the office, then they again said the same thing. And after I went back out a third time, I found the car in spot "37" not 11. Lazy, poor service. No thank you. More

They are thoughtful and very accommodating and are very straightforward with what needs to be done to your car and are always helpful with pricing options! straightforward with what needs to be done to your car and are always helpful with pricing options! More

Great service and informative. Kept me updated on status of work. Pleasant staff. I enjoy working with this dealership Kept me updated on status of work. Pleasant staff. I enjoy working with this dealership More

I purchased my 2016 Shelby GT 350 new from the dealership and I have had it serviced there since. All of the sales and especially the service staff are awesome. Very friendly, knowledgeable and willing to as and I have had it serviced there since. All of the sales and especially the service staff are awesome. Very friendly, knowledgeable and willing to assist with whatever you need. I will come to this dealership again and again. More

Service department is the absolute best. They have kept my 2012 Escape in the best condition They have kept my 2012 Escape in the best condition More

Excellent Service came out and updated my car. The Friendly Staff make it easy to make appointments. The Friendly Staff make it easy to make appointments. More

Had a great experience with this dealership. From the moment I walk in. They keep me informed by text messaging about the vehicle during the whole process. From the moment I walk in. They keep me informed by text messaging about the vehicle during the whole process. More

Excellent service experience on my E350 Van. They are always up-front with what needs to be replaced and why. Quick turnaround when a bad steering box was discovered. Still managed to get it bac They are always up-front with what needs to be replaced and why. Quick turnaround when a bad steering box was discovered. Still managed to get it back on the same day. More

Service was completed in timely manner and at reasonable price. Friendly staff and convenient location. price. Friendly staff and convenient location. More

Good experience. Tech sent a video with what needed done and they repaired my vehicle quickly. Tech sent a video with what needed done and they repaired my vehicle quickly. More