Bergey's Ford of Lansdale - Service Center

My service was efficient and the technician explained via video what issues needed to be resolved. video what issues needed to be resolved. More

They were very good at keeping us informed of everything going on with our 2023 Kia Forte GT Line. The work looks great going on with our 2023 Kia Forte GT Line. The work looks great More

Always excellent communication and friendly courteous service. . No games, no run around, was very good and straightforwa... service. . No games, no run around, was very good and straightforwa... More

Always excellent communication and friendly courteous service. Appointment at out home was scheduled and completed when it was supposed to be. service. Appointment at out home was scheduled and completed when it was supposed to be. More

Great communication from the team at Bergey’s! They kept me informed and helped with a loaner. They kept me informed and helped with a loaner. More

Dealership reviewed a perceived issue with brakes/wheel. Nothing found. Looked at it a 2nd time w/o seeing any problems. Confirmed that all systems were tight. Have not heard same problem since. Nothing found. Looked at it a 2nd time w/o seeing any problems. Confirmed that all systems were tight. Have not heard same problem since. More

the people are what make the difference. always take care our needs always. thank you bob jones always take care our needs always. thank you bob jones More

Issue was fixed within tight timeline and with constant communication from service team. Great experience. communication from service team. Great experience. More

Very good explanation of problem and communication (video, text, phone calls, use of Sunbit for payment, etc.) (video, text, phone calls, use of Sunbit for payment, etc.) More

I have the best Ford service coverage. I had reached out to set some time for a repair and asked about them checking my sunroof that is not closing all the way. Immediately, they wanted me I had reached out to set some time for a repair and asked about them checking my sunroof that is not closing all the way. Immediately, they wanted me to pay 179$ to even check it. I have NEVER had a dealer want to charge me just to do a courtesy check that is likely covered by my warranty. They then tried to spin it as though they were just being transparent and wanted me to be aware that the 179$ could be due if the component that is broken isn't covered. Then I asked what components are covered and instead of double checking they just said they didn't know. I passed on that covered repair. When I picked up my car for the original mirror repair, I asked for a brochure of what is covered with my plan. It wasnt a complete list but in the list, printed on the brochure they gave me it specifically lists "rail roof sliding sliding panel", "guide sunroof cable" and "housing assembly roof slide". In addition, I was told when I brought the car that the sunroof was covered by my purchased plan. Yes, it was another dealer but that should have prompted this dealer to handle this differently. It would have been better if rather than taking the lazy route, and saying "I apologize if you were told that...that's not how we do things here", this dealer would have said " I'm not sure but I can look into that, and either called corporate or read their own brochure", and if they did that and then said, it looks like it might be covered, but we are still waiting in corporate confirmation... they likely would have gotten the business, but instead they were dismissive and not helpful. Then dealers wonder about their profit. This is the kind of business practice that takes potential business to other dealer. I dropped over 900$ this time. Next time, I am most definitely going to much more service oriented dealers, that don't seem as focused on charging me 179$ up front (very short sighted, trying to pressure 179$ lost potential 1000$s in business. Also when I went to go pickup the car. I was told the spot number that my car was in "11" there was no 11 spot. Walked around twice, went back to the office, then they again said the same thing. And after I went back out a third time, I found the car in spot "37" not 11. Lazy, poor service. No thank you. More