Bergey's Chevrolet

Best dealership I'be been to. The staff were nice, outgoing, and friendly to my kids. They made my whole family feel welcome. They had treats and coloring books for the kids which The staff were nice, outgoing, and friendly to my kids. They made my whole family feel welcome. They had treats and coloring books for the kids which made our car buying experience even better. They were very knowledgeable and helpful. I highly recommend this dealership to all those who are searching for any make or model because they can get you want you want since they have more than one dealer. More

Terrible Some of the worst service I have ever received. It should have been a tell tale sign from the beginning since the day I went to buy my 2012 Chevy Cruz Some of the worst service I have ever received. It should have been a tell tale sign from the beginning since the day I went to buy my 2012 Chevy Cruze no one even attempted to approach me to try to make a sale. Then the sales person that finally helped me was one of the most unpersonable people I've ever dealt with, but I bought the car anyway since I really liked it. I've had the car for about a year and a half and it's literally been nothing but problems. I have had it taken back numerous times because the car keeps stalling out and at one point the brakes did not work when the car was in reverse. Their service department could literally care less about any of their customers safety considering when I told them about the brakes they wouldn't even take the car for another 4 days plus I had asked them to check it out previously about 2 months prior when I noticed the issue for the first time and they completely ignored me. I tried to explain to them that there was a recall for the exact problem I was having and they told me that wasn't true. Needless to say I went there and it was for the recalled part that broke again and needed to be fixed again. Then when I called about the car stalling they said it wasn't a big deal. Every time I called to have the car looked at they were extremely rude and acted like there wasn't a problem and that I didn't know what I was talking about, only to have me bring it there and have them tell me what I already knew. The Last time I took it there I wouldn't even let them perform the service considering they couldn't even get the problem straight. They literally told me it was two different problems the two different times I spoke with them. They told me the engine was misfiring but it was due to maintenance that I never performed. Then told me that it wasn't routine maintenance it was just a problem that happens sometimes and is not covered under the warranty. So at this point I feel like I can't even trust what they say. The scariest thing of all was probably the fact that one of their employees tried to tell me that the cars sometimes stall if they are starting to run low on oil. It really makes me question if they know what they are doing. Then to make matters worse their manager tried to say that I never brought the car in for any issues when it's literally been there 4 times in the last 8 months and I have all the service documents to prove it. Im beyond fed up with dealing with them and I will make sure that no one I know will ever use them. More

Quick and Easy Experience We went to Bergey's on Christmas Eve an hour before they closed to look at a certified pre-owned Chevy. Everyone was so friendly and gracious even th We went to Bergey's on Christmas Eve an hour before they closed to look at a certified pre-owned Chevy. Everyone was so friendly and gracious even though we were there at the last minute with our two toddlers! Brad Fox did everything he could to help us get the best deal for the SUV and our trade-in. We weren't able to make a decision that evening but returned first thing in the morning the day after Christmas ready to purchase the SUV. Again showing up unannounced, Brad was so helpful and got us all set and ready to go. After shopping at other dealerships it was so refreshing to deal with such a friendly and helpful staff. We will definitely go back to Bergey's and Brad for any future car purchases!! More

Extremely unhappy We made initially contact with a sales representative Lito. In that conversation he stated: Most of my business is repeat and referral from sa We made initially contact with a sales representative Lito. In that conversation he stated: Most of my business is repeat and referral from satisfied clients like you. My goal is to provide you with the best service. You are going to love your experience with me. Satisfied is the furthest from what I experienced with our interaction. We spoke with Lito several times throughout the day regarding a potential purchase. He initially acknowledged the fact that we lived a distance away and we are very busy with 4 kids. We were attempting to complete an initial qualification of the purchase over the phone given those initial acknowledged restrictions. We understand and recognize that no deals were going to be made over the phone, especially given we had a trade and it was a "sight unseen" situation. In the final conversation he had with my husband he stated that he was going to talk to his manager and get back to us. Yet, there was no response or phone call for the last 4 hours for which the dealership was open. I recognize it was a busy day for them, given the weekend and Black Friday, but I do not see this as behavior of someone or a company that is highly focused on customer satisfaction. In fact, this only portrays to us that our business is not valued in any way. At this point, I would not give my business to the organization nor would I recommend their services to anyone in the community. Being in sales myself, I know that reputation and customer service is the only thing that truly differentiates yourself from your competitors. I am just appalled that this is not his or the companies focus. With all this being said, I will make sure that everyone I know within the community is made aware of the service that I received to ensure that no one else becomes subject to this type of treatment. All that needed to be done was a basic phone call or email stating that our business was not wanted or that we did not qualify. That is how a reputable organization does business. More

I called Bergeys on 2/10/14 to inquire about a 2014 Chevy Silverado truck. The salesperson i talked to didn't introduce himself on the phone and was very short with me when I was asking questions about optio Silverado truck. The salesperson i talked to didn't introduce himself on the phone and was very short with me when I was asking questions about options I wanted to get on the truck I was thinking about buying. To make this short and sweet I went to Bryner Chevolet and purchased and new 2014 Chevy Silverado truck. I would not reccommend this dealership to anyone. More

Matt Cerefice was the sales person I dealt with when I purchased my new 2012 Equinox. Matt went out of his way to insure I was happy with the car, and has since contacted me to follow up on my purchase. purchased my new 2012 Equinox. Matt went out of his way to insure I was happy with the car, and has since contacted me to follow up on my purchase. I am extremely happy with the car and the service I got from Matt. More

Outstanding service and attention to detail - Chuck Harting is an absolute pleasure to do business with. I have been using Bergeys exclusively since I purchased my truck in '01, it has never seen a me Harting is an absolute pleasure to do business with. I have been using Bergeys exclusively since I purchased my truck in '01, it has never seen a mechanic other than a Bergeys mechanic. More

I use Bergey's service for any work that needs to be done on my 2008 acadia. I give Bergey's service and Bergey's service manager, Chuck Harding a 5 star rating for going above and beyond. EXCELENT SERVICE on my 2008 acadia. I give Bergey's service and Bergey's service manager, Chuck Harding a 5 star rating for going above and beyond. EXCELENT SERVICE ! More

i have purchased more than 10 vehicles from this dealership and have always been extremely satisfied ( i would never have gone back after the 1st one if i had not been). i used to travel more than dealership and have always been extremely satisfied ( i would never have gone back after the 1st one if i had not been). i used to travel more than 80 miles to go there for sales and service, except oil changes. their sales department is extremely professional and honest and does not try to sell you hidden or fraudulent aftermarket items. they will recommend the extended factory warranty but will not push you. i have always purchased the ext factory warranty because i travel a lot of miles. their service is also excellent. on several occasions i have had some relatively minor problems, which no other dealer seems to have been able to fix, but they did in a very expeditious manner. their service writers, mechanics and foremen are extremely knowledgeable. i would recommend this dealership to anyone for sales and service. every time i recommended this dealership to my friends, they were very pleased and they said it was more than worth the trip. there is no highway pressure. More

Great service! Was just in for an oil change and it went fast and got a friendly call when it was finished. Will continue to go there. fast and got a friendly call when it was finished. Will continue to go there. More