Berger Chevrolet, Inc - Service Center
Grand Rapids, MI
671 Reviews of Berger Chevrolet, Inc - Service Center
Repeat work that should have been looked at bettor the first Had my wife bring in the car because a headlight was off again. Only on for a little over a year BUT since it went out so soon they looked at the co Had my wife bring in the car because a headlight was off again. Only on for a little over a year BUT since it went out so soon they looked at the connectors and found out they was an issue. Only charged me for labor. $151.00 to change a light bulb they had already changed not too long ago but overlooked the issues with the connector. What a bargain :( More
Excellent service. Berger has a great service team I was greeted when I came in with a friendly smile they address my concerns also notified me of any other concerns that I needed with the vehicle and I was greeted when I came in with a friendly smile they address my concerns also notified me of any other concerns that I needed with the vehicle and I had my vehicle back in a timely manner. Also kept me informed of the progress along the way.... great job More
Exceptional service! Came in with broken side mirror, service writer Al got us in right away. Berger has a pretty extensive parts department so to have all parts on site m Came in with broken side mirror, service writer Al got us in right away. Berger has a pretty extensive parts department so to have all parts on site made our repair go much faster. Thank you to all for making our service experience a great one. We use Berger for all our service needs. More
Overpriced Once again no real value here. “Discount oil change” but makes it up on other “needed service to” after safety check, etc. checked for a leak never in Once again no real value here. “Discount oil change” but makes it up on other “needed service to” after safety check, etc. checked for a leak never informed me of additional cost until time to pay. 1 1/2 hours for oil change, tire rotation.... More
Excellent service The outstanding service to my vehicle took less than twenty minutes. The staff was well educated and I was back on the road completing much needed err The outstanding service to my vehicle took less than twenty minutes. The staff was well educated and I was back on the road completing much needed errands. More
Unethical service department I went to the service center for a recall and a quote for a repair and everything went well until they asked me to pay 110$ for having them look at it I went to the service center for a recall and a quote for a repair and everything went well until they asked me to pay 110$ for having them look at it. When I told them that I didn't think I would have to pay for a quote they said they will get it waived by management only IF I give them all 10s on a survey that was emailed to me. I asked them what happens if I don't give all 10 out of 10's on the survey? The technician Adam Havens told me that his management would come after me for payment. Overall I was very displeased with the ethics and integrity of this business. I will not be utilizing this dealership any longer. More
Express oil change Once again I found the express oil change so convenient. I was in and out in minimum time. Service writer Victoria Landwer was very pleasant, profes Once again I found the express oil change so convenient. I was in and out in minimum time. Service writer Victoria Landwer was very pleasant, professional and knowledgeable. More
Great service Berger is a great place to come for service. They get u in fast for oil change, don't have to wait really long like other places. Keep u the great s Berger is a great place to come for service. They get u in fast for oil change, don't have to wait really long like other places. Keep u the great service More
Appreciate the service! Great work and completed my scheduled maintenance in a timely manner! I arrived early and they were able to get my truck in right away. Great work and completed my scheduled maintenance in a timely manner! I arrived early and they were able to get my truck in right away. More
Great customer service ! Mark took the time to explain everything to me properly ! Kept me informed while my car was getting serviced, which is very important to me . Thank yo Mark took the time to explain everything to me properly ! Kept me informed while my car was getting serviced, which is very important to me . Thank you More