Berger Chevrolet, Inc - Service Center

I was traveling from out of town when my car broke down 30 minutes from closing on Friday evening. Jeremy Anderson accommodated me in a special way and made my issue seem important to him. He arranged fo 30 minutes from closing on Friday evening. Jeremy Anderson accommodated me in a special way and made my issue seem important to him. He arranged for me to rent a truck over night and diagnosed the problem as a bad alternator. I had plans for Saturday morning and he worked around them and had my truck ready by 10:30 on Saturday morning. I had called another dealer first from the highway and he was very indifferent to my problem. I was out of town and 600 miles from home. It is very comforting to have people treat you kind and show concern for you issue. I can't speak highly enough as to how I was treated and would reccommend Berger to any one that needs dealer service. Thanks for all you did for me. Randall Toney More

Mark initially helped me with warranty work. Then I returned for the brake pads on my 2008 Acadia. For some reason, the car continued to grid after the replacement but Mark kept saying bring it back u returned for the brake pads on my 2008 Acadia. For some reason, the car continued to grid after the replacement but Mark kept saying bring it back until we get it right. Well, I did and Mark made it right. Berger ended up not only replacing the brake pads but finally the rotors. Since I had to return several times, they did not charge me for the rotors. Thank You! I really enjoy working with Mark because he never made me feel bad about calling him when it was not done right. He offered a rental car to make sure that I had transportation and at one point offered to pick the car up at my home. I would highly recommend working with him and appreciate the commitment he has to the job. Thanks Berger and Thanks Mark! More

To me they are "TEAM BERGER", when I need something repaired or just an oil change they are always there. I call Rich or Ben at the oil change facility to see how busy they are and they know something repaired or just an oil change they are always there. I call Rich or Ben at the oil change facility to see how busy they are and they know who I am and let me know if they are backed up or just finishing some cars, and say come on down.... Kim Kahler, the service manager is always helpful in suggesting what has to be done if one of my 4 GM vehicles needs repair and the expense is a little higher than we can afford. He makes sure we take care of the critical problems first and says that we can wait to repair other things at a more convenient time.. All the other people listed are very gracious and helpful and as I said they are: "TEAM BERGER"! More

because i came in to get something looked at and as soon as they knew they would have to keep my car in overnight they got me a loaner and had me on my way. rob continually kept me informed and took very g as they knew they would have to keep my car in overnight they got me a loaner and had me on my way. rob continually kept me informed and took very good care of me. More

I've had to visit your body shop way tooo many times. Looked like new when I picked it up. Service Department also went out of their way to complete some warranty work at minimum inconvenience to me. Looked like new when I picked it up. Service Department also went out of their way to complete some warranty work at minimum inconvenience to me. More

I brought my car in for an oil change and had a small problem afterwords with a low oil light coming on. I called and was asked to bring my car back in but could not because I was at work. I told the gu problem afterwords with a low oil light coming on. I called and was asked to bring my car back in but could not because I was at work. I told the guy who answered the phone that I would try to bring it back after work and hung up. Rich Carlson went out of his way and called me when I did not even leave my name or number to find out what my call was about. He came out to where I was located to try and fix the issue and when that was not possible took it back to Berger for repair. With in a few hours it was fixed and brought back to me. What an amazing employee you have and a great experience. Thanks Rich, I will be bringing my car back for future repairs. More

Rob Regenold always provides excellent customer service in the Service Department. He is very professional, helpful, thorough and friendly. He always delivers. He is the reason I always return to Berger in the Service Department. He is very professional, helpful, thorough and friendly. He always delivers. He is the reason I always return to Berger Chevrolet. I even bring my non-GM car to him for service. Rich Carlson in the Berger Quick Lube, Oil, Filter department is the same. More

I've been bringing my vehicle to Berger Chevrolet to get serviced for years now and I always have the same results....Complete Satisfaction! Rob Reginald is my service advisor and he continues to be friendl serviced for years now and I always have the same results....Complete Satisfaction! Rob Reginald is my service advisor and he continues to be friendly and very helpful with his knowledge for vehicles and takes good care of his customers and will never let you down. I HIGHLY recommend Rob Reginald and Berger Chevrolet for their excellence. More

While I have purchased two new cars in the past few years, John and the other members of the service team are the ones I have the most contact with. John respects my passion for cars and always discuss years, John and the other members of the service team are the ones I have the most contact with. John respects my passion for cars and always discusses "with me" and "not at me" I know when I drop off one of my cars, it will treated as if it were one of their own. I am so pleased with Berger, I convinced my dad to switch. And he too, has his Buick serviced at Berger Chevrolet. More

I thought the dreadful sounds coming from underneath my 2007 Suburban this week were the sounds of the vehicle's end-days. The vehicle was taken into Berger on a AAA flatbed. I had not had a single problem 2007 Suburban this week were the sounds of the vehicle's end-days. The vehicle was taken into Berger on a AAA flatbed. I had not had a single problem with this vehicle in the 3 years I've owned it and Rob has overseen its care. Rob was booked solid in the service department that day but said he would try to get it looked at as soon as possible to give me an idea of what we were looking at in repair costs. Story shortened: It was not nearly as bad as I had expected. Rob, bless his heart, never speaks down to me, a 60 year old woman, when I believe he is well aware that I do not have much car knowledge. We have trust and confidence in Rob and his expertise for all of our family's automobiles. Janet Chism More