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Berger Chevrolet, Inc - Service Center
Grand Rapids, MI
671 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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671 Reviews of Berger Chevrolet, Inc - Service Center
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April 05, 2018
Service for engine noise Al Duncan went the "extra mile" to find the noise in the engine area and have it fixed. Very impressed with his service to his customer. Al Duncan went the "extra mile" to find the noise in the engine area and have it fixed. Very impressed with his service to his customer. More
by PEGSTEPHENS
Verified CustomerEmployees Worked With
April 05, 2018
Overpriced and took almost a month to finally get the billing error resolved. Would certainly not recommend. Requested a supervisor and left a message and never and took almost a month to finally get the billing error resolved. Would certainly not recommend. Requested a supervisor and left a message and never received a call back More
by RYLEE.SHEARER
Employees Worked With
Jeremy Anderson
April 05, 2018
Aggressive service sales I had an appointment to get my Tire Pressure Monitor system fixed. When I got there the service salesperson went into a lengthy sales talk about item I had an appointment to get my Tire Pressure Monitor system fixed. When I got there the service salesperson went into a lengthy sales talk about items that I should have done that amounted to well over $800 easily and he still hadn't addressed the problem that I had an appointment for. Adam Havens was more in a zone of selling me on service items I hadn't requested to talk about and didn't seem to care about the problem I presently had on my wife's vehicle. I talked with the General Manager and the Service Director about this and both men were concerned and listened to my concerns. I mentioned that it didn't seem that Adam had my best interest at heart. I've dealt with Adam before and he seems like a nice guy. I mentioned that possibly if Adam and others were trained to be this thoughtless and aggressive, perhaps they should change their training procedures at Berger Chevrolet. p.s I've been a customer at Berger since the late 60's and yet today I can't really say that I would go back for service unless I had no other option or the management changes its customer service procedures and attitudes. Now there is one shining star to my visit and it's Mindy Sumoski. You can always count on getting a smile and a friendly greeting from her to start your visit at Berger Chevy. More
by BPR1641093
April 05, 2018
Good service The service I received from Berger Chevy met my expectations. My representative was quick efficient and accurate with all the information. My courtes The service I received from Berger Chevy met my expectations. My representative was quick efficient and accurate with all the information. My courtesy driver was pleasant and helpful and on time. More
by TAPPINWINGMAN
Employees Worked With
Jeremy Anderson
April 04, 2018
Best dealership around! Brian Isch in sales is extremely friendly and knowledgeable about the product he sells. That's why we always buy from him. And Jeremy in service has h Brian Isch in sales is extremely friendly and knowledgeable about the product he sells. That's why we always buy from him. And Jeremy in service has helped me in the past with my daughter's equinox. Very knowledgeable and friendly. Berger Chevrolet has the right people working here! More
by JCOWBOYS42
April 04, 2018
Professional , expedient, knowledgeable advisor. Jeremy works to keep me advised and current regarding details of me service. I would recommend Jeremy and Berger f , expedient, knowledgeable advisor. Jeremy works to keep me advised and current regarding details of me service. I would recommend Jeremy and Berger for my service needs. More
by MBETZ1
Employees Worked With
Jeremy Anderson
April 04, 2018
2017 traverse So far I am very impressed with Berger service very nice people to work with. How ever I am not impressed with my traverse it has been a nitemare from So far I am very impressed with Berger service very nice people to work with. How ever I am not impressed with my traverse it has been a nitemare from the min.I drove it off the lot it vibrated so bad service changed all 4 tires now the transmission feels like it is going in and out of gear and this morning driving in snow when you hit the brakes the car goes sideways so I will let the service dept fix it Thanks Kevin Hooker More
by KEVHOOK59
Employees Worked With
Other Employees :
Dustin in service, Jeremy Anderson, Sancho Valdez
April 04, 2018
Excellent service I noticed a drip on my garage floor and called the Service center for an appointment. They worked me into the schedule and had the repair completed in I noticed a drip on my garage floor and called the Service center for an appointment. They worked me into the schedule and had the repair completed in a half day. Friendly and efficient staff! More
by GROZEBOOM
Employees Worked With
Jeremy Anderson
April 04, 2018
Service on my 2017 Cruz Hatchback I came in because the key fobs have failed to open locked doors twice. The remote control door lock receiver was replaced to fix the problem. Servic I came in because the key fobs have failed to open locked doors twice. The remote control door lock receiver was replaced to fix the problem. Service people are friendly and courteous at Berger. More
by SUEGILPIN
Employees Worked With
Joe Christopher
April 04, 2018
Greast service Great and quick service. Advisor made sure all my needs were met and advised me of any maintenance that is needed. Technician was very thorough on ins Great and quick service. Advisor made sure all my needs were met and advised me of any maintenance that is needed. Technician was very thorough on inspexti8n of my vehicle More
by JONGREGAITIS
