Berger Chevrolet, Inc - Service Center

Fell short with the little things Brought in vehicle per OnStar notification for service at an 8AM appointment. Quick and friendly check in process and put in a loaner vehicle. Simple Brought in vehicle per OnStar notification for service at an 8AM appointment. Quick and friendly check in process and put in a loaner vehicle. Simple sensor repair that seemingly corrected the issue. The shortcomings of my experience - Despite having the 8AM appointment, I did not receive a status update until I called the shop around 1PM. Even then, they were not able to give me an estimate. The bulk of my frustrations come from needing to work with the service rep that checked me in exclusively. I came back to the shop to grab my garage door opener and had to wait at least 10 minutes for someone to grab it for me. My rep was busy on the phone and did his best to get someone to help while others stood around not looking busy. This went further when I picked up my car the next day. Again, I needed to wait on the specific service rep and had to wait 30 minutes as he was with other customers. And again, I waited while other reps seemed to not be with any customers themselves. I can't imagine that my service information is not in the computer system, allowing anyone to help me out. More

Tradition of satisfaction I've been a customer for new vehicles and service for over 30 years and I wouldn't have become a loyal customer if any aspect of the experience were n I've been a customer for new vehicles and service for over 30 years and I wouldn't have become a loyal customer if any aspect of the experience were not the best. The service staff is friendly, sincere and completely focused on the customer. Vehicles are complicated and expert diagnosis and repair are important for safety and confidence. Berger Chevrolet earned my trust and I am proud to recommend them to anyone, even if they didn't ask! More

Excellent Service and quick response Brought my truck in for an oil change and tire rotation. Also had 2 warranty questions and needed a new tire quote. Darin was able to get the warra Brought my truck in for an oil change and tire rotation. Also had 2 warranty questions and needed a new tire quote. Darin was able to get the warranty inspections and tire quote while the oil change was done. Appreciate the friendly quick service and very nice waiting area. More

very friendly the agent i worked with was very kind and helpful and they took me in ahead of scheduled appt. and got me out back on the r0o0ad in a 1/2 hour the agent i worked with was very kind and helpful and they took me in ahead of scheduled appt. and got me out back on the r0o0ad in a 1/2 hour More

Oil change without prior appointment Quick, professional, courteous. I live in Fennville and was traveling to Detroit for the day. I noticed I was due for service so I dropped in to Berge Quick, professional, courteous. I live in Fennville and was traveling to Detroit for the day. I noticed I was due for service so I dropped in to Berger's Express Lane. I was in and out in about 15 minutes, reading the paper while in the car the entire time. WBK More

NEVER AGAIN I have been lied to directly to my face at this dealership. Told me I had no holes in my tire and they couldn't find it. That they checked it thorough I have been lied to directly to my face at this dealership. Told me I had no holes in my tire and they couldn't find it. That they checked it thoroughly. I picked it up and there was only 15 psi in my tire. Manager ADMITTED when confronted that they had not checked it. They gave me two oil changes in exchange. Then during an oil change they said that I need to have cabin air filter changed. 20 minutes later they told me they don't have any in stock. So they could not perform the service. Finally my vehicle needed service. Took 2.5 days to change spark plugs. That in addition to charging me for a rental car. When I finally was able to pick up my car. It took over an hour for me to pick up vehicle. This was the final straw, I will not be back and would reccomend people seek alternative dealerships. Stay away from Berger. Al Duncan was the mechanic and he was the only person I enjoyed communicating with. He was respectful friendly and knew what he was talking about. HE did service my vehicle. He was prompt in returning calls. That is the only positive thing I can say. More

Car repair The problem with the car was quickly determined and fixed. The car was ready when promised and for the price quoted. We were very satisfied. Al Du The problem with the car was quickly determined and fixed. The car was ready when promised and for the price quoted. We were very satisfied. Al Duncan did a great job. More

Customer Service I had a great customer service experience everyone was friendly and helpful. They were respectful of my time. They answered all of my questions and e I had a great customer service experience everyone was friendly and helpful. They were respectful of my time. They answered all of my questions and explained how long I would be without my car and it was ready for pickup when they said it would be More

Berger Service Department Always Exceeds Expectations! I have been a Berger customer for over 26 years. I purchase every new car at Berger and have all service done at Berger. Adam Havens in the Service I have been a Berger customer for over 26 years. I purchase every new car at Berger and have all service done at Berger. Adam Havens in the Service Department is the gold standard for over-delivering on customer service! Thank you Berger and Adam! More

Value for the money I have used Bergers service for years. I trust their work, evaluation and staff. The staff made an evaluation on my vehicle which will make my vehicle I have used Bergers service for years. I trust their work, evaluation and staff. The staff made an evaluation on my vehicle which will make my vehicle safer. I intend to act on the information soon. Thanks 🙏🏽 More