Back

Berger Chevrolet, Inc - Service Center

Grand Rapids, MI

4.0
671 Reviews

671 Reviews of Berger Chevrolet, Inc - Service Center

Sort by
April 18, 2018

2018 Equinox Our Equinox has an engine light that keeps coming on due to a GM Software issue. My daughter was not happy that there is a problem that could not be f More

by Tammi F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Hosey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Anderson
April 18, 2018

Oil change quick lube The service was fast and the workers were friendly. The information was informative. I am happy to revive service at Berger because they know the car More

by DILANGDON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember the workers names
April 18, 2018

2016 Chevy Calorado Mark was very polite when he waited us. I'm very informative on options regarding our Chevy Colorado. Mark gave us a follow-up call to update us regar More

by Merlyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Bivins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Colon
April 18, 2018

New car free oil change Went in for free oil change on new car purchase. I was fortunate and was able to pull right in the oil change bay right away. They checked tire pressu More

by JRANGEL628
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April 18, 2018

Oil Change I am glad they stopped the up-sell stuff when you come in for an oil change -- far less stressful and more pleasant. Thank you. More

by MONTGOMERY49323
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chelsea?
April 18, 2018

Tried to feed me Crap at first The Service Advisor Adam at first tried to feed me some crap at first because it's a new vehicle and I'm a female. Little did he know I come from a s More

by Candace Marie Brown
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jeremy Anderson, Adam Havens
Apr 19, 2018 -

Berger Chevrolet, Inc responded

Candance, thank you for sharing this experience. We are sorry to hear about it. If there is anything else we can do to make it right, please give us a call at 616.949.5200. Thank you.

April 17, 2018

Title Great service the best in the city. I Would recommend anybody looking to get service done to their vehicle to come to Berger, they are fast and effici More

by MVPSWAG3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin McPherson
April 17, 2018

I didn't go into the service center . I didn't go into the service center but, my car was beautiful when I took possession. Didn't see or talk with anyone in That department. Thank you g More

by SRUBY
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Jensen, Darrell Pike
April 17, 2018

Oil pit Best place for an oilchange. Fast easy effecient. My favorite place to get an oil change. Easy to see from the road if there is a wait. More

by MMAR199
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Hosey
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2018

Helped with cost but strongly believe they caused the issue! I went in for an oil change at the quick lube. Walked out and 100 miles later the oil pump went out. Jeff really helped me out with the cost of the se More

by FRNND_JRZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Bredeweg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Havens
Apr 17, 2018 -

Berger Chevrolet, Inc responded

Hello, we are sorry to hear of your opinion of our dealership! If there is anything else we can do, please give us a call at 616.949.5200. Have a great day!

...
59
...