Berger Chevrolet, Inc - Service Center
Grand Rapids, MI
671 Reviews of Berger Chevrolet, Inc - Service Center
2018 Equinox Our Equinox has an engine light that keeps coming on due to a GM Software issue. My daughter was not happy that there is a problem that could not be f Our Equinox has an engine light that keeps coming on due to a GM Software issue. My daughter was not happy that there is a problem that could not be fixed right now, but that is not on the dealership. That is solely on GM and the engineers. Hope there is a fix soon. More
Oil change quick lube The service was fast and the workers were friendly. The information was informative. I am happy to revive service at Berger because they know the car The service was fast and the workers were friendly. The information was informative. I am happy to revive service at Berger because they know the cars they sell well. More
2016 Chevy Calorado Mark was very polite when he waited us. I'm very informative on options regarding our Chevy Colorado. Mark gave us a follow-up call to update us regar Mark was very polite when he waited us. I'm very informative on options regarding our Chevy Colorado. Mark gave us a follow-up call to update us regarding the service. More
New car free oil change Went in for free oil change on new car purchase. I was fortunate and was able to pull right in the oil change bay right away. They checked tire pressu Went in for free oil change on new car purchase. I was fortunate and was able to pull right in the oil change bay right away. They checked tire pressure and a few other items and I was done in about 10 minutes. Very friendly staff. More
Oil Change I am glad they stopped the up-sell stuff when you come in for an oil change -- far less stressful and more pleasant. Thank you. I am glad they stopped the up-sell stuff when you come in for an oil change -- far less stressful and more pleasant. Thank you. More
Tried to feed me Crap at first The Service Advisor Adam at first tried to feed me some crap at first because it's a new vehicle and I'm a female. Little did he know I come from a s The Service Advisor Adam at first tried to feed me some crap at first because it's a new vehicle and I'm a female. Little did he know I come from a service advisor background of 8 years and the only reason I purchased a Chevy was that I know that I'm able to work on them my self once it is out of warranty. My AC wasn't working. Every single person from Greg in finance tried to brush me under the rug. He tried to tell me that it doesn't work unless its 65 degrees outside. BULL. I should have been able to have cool air while driving not HOT AIR. So Adam in Service pulled my vehicle in, I also had a weather strip that was missing off my roof. He Immediately changed his demeanor once he felt my Heat/AC issue and that is was wrong! My weather strip was missing, which I thought it was loose when I orig. made my appointment. I was put into a Loaner, which they gave me a HUGE vehicle that was too big for me and it reeked of moldy bread or beer! Even the Car rental guy said something and check the entire vehicle for "bread" he said. Gross! They also gave me mileage limits of 100 miles when it was 120 just to get there an back. Ridiculous. After leaving at 10 am. I did not hear anything from service the rest of the day. The following day I waited until 10 am, and then I called Adam. He said they did order my Weatherstrip and it did come in and that he hadn't spoken with the tech about my ac but he was working on it and that I should hear something by noon. Adam did call around 11 am ish. told me my vehicle was done and then I told him to send it over to MJ for my cosmetic issues and the gas. MJ had the vehicle buffed but no gas was put into my vehicle. My radio settings were messed with, BASS and TREBLE were up all the way. Found where they took my dash apart and you can see the screwdriver marks or whatever they pride my dash apart with! SO THANKS BERGER FOR RUINING MY DASH! I'm just fed up with them I'm not returning. When I did bring the car back that was my Loaner, the rental car guy was rude and tried to tell me I parked to close to the curb and damaged the bumper. He then pulled it into the service lane to look at it better, and it was FINE! THAT'S WHAT YALL GET FOR PUTTING SOMEONE WHO IS 5'3 IN A HUGE xxx VEHICLE. The dealership knows I'm upset and hasn't done anything to make it right. More
Title Great service the best in the city. I Would recommend anybody looking to get service done to their vehicle to come to Berger, they are fast and effici Great service the best in the city. I Would recommend anybody looking to get service done to their vehicle to come to Berger, they are fast and efficient More
I didn't go into the service center . I didn't go into the service center but, my car was beautiful when I took possession. Didn't see or talk with anyone in That department. Thank you g I didn't go into the service center but, my car was beautiful when I took possession. Didn't see or talk with anyone in That department. Thank you guys! More
Oil pit Best place for an oilchange. Fast easy effecient. My favorite place to get an oil change. Easy to see from the road if there is a wait. Best place for an oilchange. Fast easy effecient. My favorite place to get an oil change. Easy to see from the road if there is a wait. More
Helped with cost but strongly believe they caused the issue! I went in for an oil change at the quick lube. Walked out and 100 miles later the oil pump went out. Jeff really helped me out with the cost of the se I went in for an oil change at the quick lube. Walked out and 100 miles later the oil pump went out. Jeff really helped me out with the cost of the service (THANK YOU!) but I strongly believe that the issue began when the oil was changed. I don't believe in coincidence. More