Berger Chevrolet, Inc - Service Center

Fast courteous service I would note too many reminders. Phone .. text and email. 2 of 3 is plenty. Vehicle was looked over well and feel confident of service preformed I would note too many reminders. Phone .. text and email. 2 of 3 is plenty. Vehicle was looked over well and feel confident of service preformed More

Fantastic service Everything was done very fast, vehicle was returned clean and workers were all friendly. The rental car was very much appreciated with us living 45 mi Everything was done very fast, vehicle was returned clean and workers were all friendly. The rental car was very much appreciated with us living 45 minutes away. More

Oil change The young lady that greeted me and took care of me the whole time was Victoria. What a great person!! Very polite and very noligable. I don't get this The young lady that greeted me and took care of me the whole time was Victoria. What a great person!! Very polite and very noligable. I don't get this kind of respect many places. My truck was serviced quickly and very clean when done. Thank you Victoria More

Awesome! Very warm and friendly experience. I had different questions, and recieved answers to all of them, along with a secure feeling my vechile was in goo Very warm and friendly experience. I had different questions, and recieved answers to all of them, along with a secure feeling my vechile was in good hands. More

Cost of work The charge was out-of-line with the work performed. It was reduced a bit. Is there a note by my name from a used car dealer? The charge was out-of-line with the work performed. It was reduced a bit. Is there a note by my name from a used car dealer? More

The experience was for the most part positive. It was a good experience in terms of helpful people and the quality of the work. There were downsides, however. It took, for example, a month to get i It was a good experience in terms of helpful people and the quality of the work. There were downsides, however. It took, for example, a month to get in. I have formerly used another Grand Rapids spot and they could get me in immediately, do excellent work, and be done in 2-3 days rather than the week that Berger had my car. So in terms of recommending Berger, I would tell other potential Berger customers that and I would imagine that could deter customers. Also, I just noticed someone spilled something on my car while in the shop. I washed most of it off but it wouldn't all come off. Now I'll probably have to go back and talk to the shop people. In addition, while work was being done on my car, the worker accidently scratched my hubcap. So the car had to go back for another night - after I had gotten it back. The positive was because of that inconvenience, I asked for a free oil change and the body shop boss quickly granted that. It's that type of attitude that keeps me in Berger's corner. My lease runs out in July and honestly, if the answer had been no, fair or not, Berger's would not have been at the head of my list in looking for my next car. The manager's decision kept Berger as my first stop in looking for a new car. Gestures like that are important and I think the body shop boss knew that. More

A/C Repair Quick and reliable! They were able to fit me in without and appointment and get my car fixed quicker than expected! Truly grateful for the excellent s Quick and reliable! They were able to fit me in without and appointment and get my car fixed quicker than expected! Truly grateful for the excellent service. More

Clean place, thoughtful and caring employees . Although sometimes service takes longer than expected, it is usually well communicated and noted as to why it takes longer and what the issues are. . Although sometimes service takes longer than expected, it is usually well communicated and noted as to why it takes longer and what the issues are. More

Replacement of scratched console cover When we picked up new suburban, we noticed a scratch on back portion of center console. I pointed it out to sales representative, and we went over to When we picked up new suburban, we noticed a scratch on back portion of center console. I pointed it out to sales representative, and we went over to service department, they called Chevrolet and they would replace it. This service visit was to have it done. New part looked great. More

Service 4/18 They were so very, very helpful!! Smooth process!! A loner was arranged for me and was ready when I arrived. The advisor kept me up to speed with wh They were so very, very helpful!! Smooth process!! A loner was arranged for me and was ready when I arrived. The advisor kept me up to speed with what progress was being made. More