Berger Chevrolet, Inc - Service Center
Grand Rapids, MI
671 Reviews of Berger Chevrolet, Inc - Service Center
Great service! Great workers! They will take wonderful care of you and your automobile! Fast work with a smile. Explain everything that is being done. Replaced our wiper blades They will take wonderful care of you and your automobile! Fast work with a smile. Explain everything that is being done. Replaced our wiper blades and did a top off along with that. We felt safe after leaving! More
No complaints. satisfied with the work and the personnel. I have nothing more to say. Everything was fine. Oh, I guess I would complain about the number of remind satisfied with the work and the personnel. I have nothing more to say. Everything was fine. Oh, I guess I would complain about the number of reminders send to me by e-mail and phone messages. More
Thank you Alex was great. He was very kind and attentive. He noticed I was stressed about needing to be somewhere, and went out of his way to expedite the proce Alex was great. He was very kind and attentive. He noticed I was stressed about needing to be somewhere, and went out of his way to expedite the process. Thank you for your help—really made a big difference. More
Not hoonest and poor follow through I've taken my cars here for over 18 years. Wont do it any more. Purchased a 2016 Tahoe and just had to have the airconditioner replaced. Sad part i I've taken my cars here for over 18 years. Wont do it any more. Purchased a 2016 Tahoe and just had to have the airconditioner replaced. Sad part it was not a recall but listed under the program that if the customer complains then replace it free as long as mileage was under 60K. Well guess what spent $1500 in this location for new tires with mileage less that 60K on 11/9. 6 days prior they were alerted to the air conditioning issue from GM. They failed to say anything. I now have to have the unit repaired and replaced and they charged me $600 because it was over the 6ok mileage. Just be honest and let the client know. 18 years of always servicing cars here...not again More
Oil change tire rotation Mindy scheduling department is always very efficient and friendly. Service department always fast and efficient.i feel confident having my vehicles se Mindy scheduling department is always very efficient and friendly. Service department always fast and efficient.i feel confident having my vehicles serviced here. Thank you More
Emergency Windshield Wiper Motor replacement I started out my morning on 5-3-18 like most morning heading to my office when I notice that my windshield wipers were not working well at all. I thou I started out my morning on 5-3-18 like most morning heading to my office when I notice that my windshield wipers were not working well at all. I thought I think I better head to Berger and see if I can get Jeremy to try and fit me in without an appointment. He not only was able to get me in but the replacement of the motor did not take long and I was able to get to my office in time for a appointment I had scheduled. I come to rely upon Jeremy and Berger to make sure I have my truck always in good running condition and safe at all times. Thank You Berger Service Dept. The Mechanic who fixed or replaced my wiper motor and especially Jeremy who has always been very professional and helpful with my trucks upkeep. Thank You More
Quick, friendly, efficient service as always I was greeted by friendly staff, assisted quickly, and the work was done for a fair price.....would highly recommended Berger Chevrolet to anyone. I was greeted by friendly staff, assisted quickly, and the work was done for a fair price.....would highly recommended Berger Chevrolet to anyone. Al Duncan is great in Service and James Thurkettle is an excellent sales person More
Al was very helpful it was an overall great experience from the initial scheduling, the follow up call from Patty, providing me with a loaner vehicle, and the overall fri it was an overall great experience from the initial scheduling, the follow up call from Patty, providing me with a loaner vehicle, and the overall friendly atmosphere. More
Oil change was finished in a timely manner My service was done in a quick and timely manner and the staff was very professional and courteous to my needs. I will definitely be back to Berger Ch My service was done in a quick and timely manner and the staff was very professional and courteous to my needs. I will definitely be back to Berger Chevrolet again. More
Shifting trouble with our 2015 Traverse We had taken our 2015 Traverse to 2 different dealers for shifting problems that started about 18 months after we bought the vehicle new. Both other d We had taken our 2015 Traverse to 2 different dealers for shifting problems that started about 18 months after we bought the vehicle new. Both other dealers told us that it was normal in how it shifted. After a visit to a local transmission shop where I heard "something is not right but you should bring it to a dealer because it will be warranty work", we took it to Berger. Mark listened and recorded all of our concerns. The tech/s in the garage finally got it figured out, fixed it and now it drives like normal when we first got it. A retainer was put in wrong in the factory. More