Berger Chevrolet, Inc - Service Center
Grand Rapids, MI
671 Reviews of Berger Chevrolet, Inc - Service Center
Mark Bivens provided good service, despite busy conditions. His service was quality-oriented and timely. A customer was basically "debating" Mark, against Mark's will, but he managed to resolve the situat His service was quality-oriented and timely. A customer was basically "debating" Mark, against Mark's will, but he managed to resolve the situation, as best he could, with the "in-denial" customer (heh, heh) before moving on to me. The time factor was not really Mark's fault at all---he dealt with it likely-better than I would have. More
Continued good service! I was pleased with my service representative. He listened to my questions. He explained everything well! Always plan on having a good appointment a I was pleased with my service representative. He listened to my questions. He explained everything well! Always plan on having a good appointment at Berger. Would not go anywhere else! More
good job the people that were involved with me on the 17th could not have been any better from the service tech to the shuttle driver good job to all well done the people that were involved with me on the 17th could not have been any better from the service tech to the shuttle driver good job to all well done More
They did an awesome job the vehicle looks like brand new. Awesome job on the repair. They gave me a courtesy car and now my wife knows what kind of vehicle she would like to have next. Awesome job on the repair. They gave me a courtesy car and now my wife knows what kind of vehicle she would like to have next. More
Repair of front end due to collision Staff was very friendly and informative. When I dropped my car off, I still had about 20 minutes before my pick up was coming. They called the car r Staff was very friendly and informative. When I dropped my car off, I still had about 20 minutes before my pick up was coming. They called the car rental place and asked them to come early. they were there in less than 5 minutes! Repair to damage was explained and I was pleasantly surprised to see the interior was cleaned. Thank you for a pleasant experience! More
Unable to start equinox without charge When I arrived I went right into service bay where Mark Bivin helped me. He offered me help to his office as I have bad knee. He then wrote up charges When I arrived I went right into service bay where Mark Bivin helped me. He offered me help to his office as I have bad knee. He then wrote up charges and made arrangement for me to have a lender car that was clean and new. He was very polite and and interested in my problem and how he could fix it. I will definitely come back. More
Best service i have found in many years! I have a trailblazer that has been to three other independent garages for a battery draw. have spent over a thousand dollars trying to get the issue I have a trailblazer that has been to three other independent garages for a battery draw. have spent over a thousand dollars trying to get the issue fixed. Took the vehicle to Berger and told them what the issue was. Adam Havens the service advisor was excellent and listened to what I told him. Tech Bill SELBERG diag and fixed the issue like a real pro. Thanks too all of you at Berger for the best service I have found. More
Quick and Awesome Service The doors of Quick Lube opened as soon as I drove up. After I drove in, each person knew what they had to do to get me in and out promptly. I was al The doors of Quick Lube opened as soon as I drove up. After I drove in, each person knew what they had to do to get me in and out promptly. I was also very impressed by the friendliness of each person. More
Quality work Berger is not only fast with service, they are also very detailed and do a great job every time. It's been a wonderful experience buying a truck from Berger is not only fast with service, they are also very detailed and do a great job every time. It's been a wonderful experience buying a truck from them. More
quick and easy Everyone in the service center is always pleasant and kind. I had a oil change and tire rotation done. They were done in a timely matter. Everyone in the service center is always pleasant and kind. I had a oil change and tire rotation done. They were done in a timely matter. More