Berger Chevrolet, Inc - Service Center

Service not done Brought in vehicle to have the backup sensor looked at. It was not beeping when we back vehicle. Service Rep, Adam, told me our vehicle is not equippe Brought in vehicle to have the backup sensor looked at. It was not beeping when we back vehicle. Service Rep, Adam, told me our vehicle is not equipped to alert us when we come close to object while backing up. It was working before. I expressed it was the entire time I've own the vehicle. He got with technicians which told him our vehicle is not set up for alert us when backing up. More

Friendly, informative, thorough Mark Bivins at the GR service center was so kind and helpful I have already recommended him to a friend. I had a lot of work I needed done- Mark was s Mark Bivins at the GR service center was so kind and helpful I have already recommended him to a friend. I had a lot of work I needed done- Mark was so thorough on the diagnosis and explained it in a very clear way. I also needed new tires and mark explained all the options and was more concerned with my Driving experience than just making a sale. Thanks for all the help! More

Always excellent As always, Mark Bivins was helpful, efficient and cordial. KEEP HIM! I wanted the car serviced and ready for winter, and that was done well -- as u As always, Mark Bivins was helpful, efficient and cordial. KEEP HIM! I wanted the car serviced and ready for winter, and that was done well -- as usual! We purchased the car we'd leased for three years, working with Beth Dykhouse, who is always knowledgeable, and has been very kind. Five stars to her! I have always been happy with Berger Chevrolet. Thank you! More

Great service and customer service from Adam and the rest of the staff. Nice to have the shuttle service for free. Will continue to take my business here. service and customer service from Adam and the rest of the staff. Nice to have the shuttle service for free. Will continue to take my business here. More

Review The overall service of the vehicle was great. The service center needs to be more customer friendly. I waited and waited before anyone acknowledged my The overall service of the vehicle was great. The service center needs to be more customer friendly. I waited and waited before anyone acknowledged my presence or was helped. The representatives made eye contact and went back to their computer, so disappointed. More

Wonderful The staff was very quick and professional. They offered a ride while my truck was being worked on. And they’re very informative. Friendly and courteou The staff was very quick and professional. They offered a ride while my truck was being worked on. And they’re very informative. Friendly and courteous More

Wrong weight oil put in during oil change I brought my 2015 Jeep Cherokee in for a scheduled oil change. After picking up my Jeep from the service department I noticed the sticker in the wi I brought my 2015 Jeep Cherokee in for a scheduled oil change. After picking up my Jeep from the service department I noticed the sticker in the window had a conventional oil weight 5W30 on it, my Jeep takes synthetic blend 0W20. When I called to question it I was told that it was okay because when synthetic isn’t available that’s the correct substitute for it. FYI THEY ARE WRONG!! The substitute is 5W20 conventional oil. So regardless the incorrect oil was added whatever way you look at it. But the 4 cylinder is synthetic only, and it says it right on the oil cap. After a few phone calls I was able to get back in for another oil change to the correct oil weight, but at a loss of time, when other things have been planned during that time. Long story short I wouldn’t trust these so called “Service Advisers” to find the correct tube size for a bicycle. More

Fast and competent It was the fastest oil change I ever had. Fast check in and check out. Very clean shop, friendly staff and good waiting area. Looking forward to the n It was the fastest oil change I ever had. Fast check in and check out. Very clean shop, friendly staff and good waiting area. Looking forward to the next service. More

Fast and friendly Car was having a serious issue and they fixed it quickly and service staff wre all friendly.They went above the order and fixed a few minor things als Car was having a serious issue and they fixed it quickly and service staff wre all friendly.They went above the order and fixed a few minor things also More

Fast! Just in for an oil change, they got me in and out in no more than 10 minutes. Haven't had a bad experience here yet. Just in for an oil change, they got me in and out in no more than 10 minutes. Haven't had a bad experience here yet. More