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Berger Chevrolet, Inc - Service Center
Grand Rapids, MI
671 Reviews
671 Reviews of Berger Chevrolet, Inc - Service Center
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May 31, 2018
Oil change Service was efficient and short wait time. Representatives for service were friendly and helpful. Received extra discounts for rebates to mail in whi Service was efficient and short wait time. Representatives for service were friendly and helpful. Received extra discounts for rebates to mail in which was a bonus. Always happy with Berger More
by JTUORI42
Verified CustomerEmployees Worked With
Steven McCan
May 30, 2018
Oil change and subsequent oil leak Came in for oil change, 45 point check, and tire rotation. After getting car back home, I noticed an oil puddle and stream of oil on garage floor. Cal Came in for oil change, 45 point check, and tire rotation. After getting car back home, I noticed an oil puddle and stream of oil on garage floor. Called Berger and brought car back. They fixed it. I will still look for oil drops for next several days. I have never had this happen before with an oil change. Berger was good in how they handled the problem, and all other interactions. More
by JIM.PENTECOST65
Employees Worked With
Dustin in service, and Steve service manager.
May 30, 2018
Poor experience My visit for service was less than favorable. I will not bring my vehicle to Berger for any future service based on this experience. Highly unsatisfa My visit for service was less than favorable. I will not bring my vehicle to Berger for any future service based on this experience. Highly unsatisfactory More
by JAMILAHNROBINSON
Employees Worked With
Darin Baas
May 30, 2018
Consistently Excellent Service! Berger's service department handled the recent oil change on my 28' Chevy-chassis RV as quickly and efficiently as if it were my Malibu or Equinox -- Berger's service department handled the recent oil change on my 28' Chevy-chassis RV as quickly and efficiently as if it were my Malibu or Equinox -- for a fraction of the cost my RV center charges. Once again, as always, every person I encountered was friendly and professional. Thank you for doing what you do so well! More
by Jody L
Employees Worked With
I don't remember the pil.change techs names. Sorry
May 28, 2018
Was told a problem was fixed and it wasn't Long story short I had my positive battery cable fixed when I picked it up went home and on my way home noticed it was still doing the same thing as b Long story short I had my positive battery cable fixed when I picked it up went home and on my way home noticed it was still doing the same thing as before ... so now I have to bring it back in tuesday and lose more money because I dont have a vehicle to get to the job site More
by MYFIGHTMATTERS
Employees Worked With
May 28, 2018
Mark is excellent to work with Mark is very knowledgeable, amiable, accommodating, helpful (truly cares that service needs are met), informative and responsive - he is EXCELLENT to Mark is very knowledgeable, amiable, accommodating, helpful (truly cares that service needs are met), informative and responsive - he is EXCELLENT to work with. He takes real pride in his job. I like knowing the detail of what is wrong and how any issues are remedied - he provides that without my asking. I am not easily satisfied, but always am very satisfied when I work with Mark at Berger. More
by KathyS
Employees Worked With
May 25, 2018
Great service, just a suggestion. Service was great! My guys Keegan and Clayton were polite and got the job done! The computer girl however in my opinion could have been more "happy", Service was great! My guys Keegan and Clayton were polite and got the job done! The computer girl however in my opinion could have been more "happy", she was polite, but not "happy" and she waited til the guys were all done before she even started the paperwork. The paperwork included a rebate form which she politely completed for me but she did this all while I sat there waiting. It could have been done while the job was being done. She found time during my oil change to clean her desk and throw some bottles out, just not my paperwork. Just a suggestion - they complete it ASAP and complete with customer when job is completed. More
by GHUTCHINSON0
Employees Worked With
Keegan
May 25, 2018
Great Staff and Service I was impressed that when I arrived at my appointment time, for an oil change and tire rotation, I got right in. I was approached by a nice service te I was impressed that when I arrived at my appointment time, for an oil change and tire rotation, I got right in. I was approached by a nice service tech. I proceeded to the wait area and felt like I just got there and they were back to let me know that the job was complete. Less than 20 minutes later I was driving off. Thank you guys! More
by G. VIC
Employees Worked With
Not sure
May 25, 2018
Amazing service Great service advisor and great mechanic. Thanks so much for always doing such a good job! We appreciate all of your timelines each time we bring our Great service advisor and great mechanic. Thanks so much for always doing such a good job! We appreciate all of your timelines each time we bring our vehicles in. More
by DSNEMMERS
Employees Worked With
Jeremy Anderson
May 25, 2018
Professional and Attentive. I was greeted promptly in a cheerful and professional manner. My service advisor was knowledgable and explained what to expect and how he would follow I was greeted promptly in a cheerful and professional manner. My service advisor was knowledgable and explained what to expect and how he would follow up with me. I was very satisfied with the enitre service experience. More
by ELLYNWOLFSON
Employees Worked With
