Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Berger Chevrolet, Inc - Service Center
Grand Rapids, MI
671 Reviews
671 Reviews of Berger Chevrolet, Inc - Service Center
Sort by
June 04, 2018
Absolutely poor experience I have come to this dealership for all my service and maintence for many years. Unfortunately, this service was less than stellar. I dropped my car of I have come to this dealership for all my service and maintence for many years. Unfortunately, this service was less than stellar. I dropped my car off one evening just before close, and my car wasn't looked at until 2 days later, in the afternoon after numerous calls to managers and the service person. One call to a provider took over 2 hours to return. It is understandable that things are busy with appointments and walk ins, but this was never communicated that they were unable to derive my vehicle in a timely manner. Instead, I was just given the run around and not communicated with. If someone is unable to look at the vehicle until later, this should be honestly told to the customer so other arrangements can be made (especially for someone who drives for work). A call to one manager was not helpful, with no solutions offered and a poor apology. An eventual second call to a different manager and things were completed. However I will not be returning at all to this dealership under no circumstances. For premium pay done at the dealership- premium service should be required. More
by mK
Verified CustomerEmployees Worked With
Darin Baas
June 04, 2018
Jonathan Uredi was amazing - great customer service They gave me a loaner car and service was out standing - Jonathan Uredi is the man - what a nice gentleman - I work in HR so I know what good servic They gave me a loaner car and service was out standing - Jonathan Uredi is the man - what a nice gentleman - I work in HR so I know what good service really is - he was excellent More
by JEFFREYPELLETIER
Employees Worked With
Johnathan Uredi
June 02, 2018
Excellent Service Joe Chistopher addressed my concerns about the bluetooth functionality. Specifically, when a call was initiated using the button on the steering whee Joe Chistopher addressed my concerns about the bluetooth functionality. Specifically, when a call was initiated using the button on the steering wheel, seldom did they complete. Joe scheduled me an appointment, and informed me that Scott Bever would be the assigned mechanic. Due to my wife having surgery on the date Joe scheduled my appointment, I brought my vehicle to the dealership the day before. I was content with Scott working on my vehicle on the scheduled date but to my surprise, Joe called me shortly after I dropped off my vehicle and informed me that the work had been completed. Joe and Scott always take care of me, but this particular time even amazed me. The service was outstanding, and most importantly, my problem had been resolved. I can now make a call every time using voice recognition. More
by TIMTHORPE
June 01, 2018
Efficient work and good communication Darin came promptly at check-in, accommodated my worry about getting on the shuttle to my work, and kept me informed about progress on a repair on my Darin came promptly at check-in, accommodated my worry about getting on the shuttle to my work, and kept me informed about progress on a repair on my car during the day. He worked hard to get a mechanic with experience in identifying hard-to-locate issues and explained the bill clearly at pick-up. First-rate treatment! More
by DAN
Employees Worked With
Darin Baas
June 01, 2018
Outstanding service Mark Bivins is a tremendous asset to Berger with outstanding service. There's a very unusual problem with my vehicle & is contacting GM to resolve. Mark Bivins is a tremendous asset to Berger with outstanding service. There's a very unusual problem with my vehicle & is contacting GM to resolve. More
by ART24993
Employees Worked With
June 01, 2018
Awesom work My truck got right in and the work was done before I finished my second cup of coffee. I would recommend getting your service done here at Berger. My truck got right in and the work was done before I finished my second cup of coffee. I would recommend getting your service done here at Berger. More
by MARKWESSELY
Employees Worked With
June 01, 2018
Just awesome This guy Jonathan he’s a great person a great guy We need more people like him I can only say thanks great job body This guy Jonathan he’s a great person a great guy We need more people like him I can only say thanks great job body More
by hmz1970
Employees Worked With
Johnathan Uredi
June 01, 2018
Disaster My vehicle was not given back to me the way i turned it in to them. The right side of my car got hit and conveniently nothing on the right side of my My vehicle was not given back to me the way i turned it in to them. The right side of my car got hit and conveniently nothing on the right side of my car works such as my Windows,locks and my neither of my sunroofs work. All of which were working perfectly fine before they did body work on it. Will be calling the better business bureau More
by kiaraivy49
Employees Worked With
June 01, 2018
service for oil consumption. I would like to recognize Adam Havens outstanding attention to detail while I had my car in for service. I had the car in for an oil change and he I would like to recognize Adam Havens outstanding attention to detail while I had my car in for service. I had the car in for an oil change and he noticed that the car was using an excessive amount of oil . He had me bring in the car every 500 miles to check the oil level. After several trips to the dealership. Adam said "They would replace the pistons and rings at no to me."Great catch by Adam.Thanks Adam and Berger Chevy. Bob Pavlovic More
by MACKIEBOY01
Employees Worked With
Adam Havens
June 01, 2018
Great service The service was friendly and efficient. Able to help figure what was going on with my car by taking time to find what had been happening. The service was friendly and efficient. Able to help figure what was going on with my car by taking time to find what had been happening. More
by MsBrooks
