Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Berger Chevrolet, Inc - Service Center
Grand Rapids, MI
673 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
673 Reviews of Berger Chevrolet, Inc - Service Center
Sort by
May 15, 2025
quoted 367 for a ball joint replacement lol went to a local mechanic got it done 200 that's with labor. Berger is way to overprice I guess that's why they call them stealerships don't waste your money he local mechanic got it done 200 that's with labor. Berger is way to overprice I guess that's why they call them stealerships don't waste your money here unless its warranty work and its free but even that work is questionable. More
by dontneedtoknow
Employees Worked With
mac
July 17, 2024
Brought my car in 2018 chevy trax for a check engine light code popped up at my mechanic for a purge valve which is still covered under warranty. They said my screws were lose on my filter and that's wh light code popped up at my mechanic for a purge valve which is still covered under warranty. They said my screws were lose on my filter and that's why the check engine light came on but charged me 150 dollars for them to screw them back in. Also told me I had a oil cooler leak and it would be a 2000 dollar repair well I have never seen any type of leaks so I took it to 2 different mechanics one we've been going to for 20 years and one my dad has been going to for 16 years they both looked it over and said I do not have any oil leaking and my oil cooler is fine. More
by Vicky_kisielewski
Employees Worked With
Unsure
April 18, 2024
Mark is THE best. I've been going to Berger for years and i trust him completely. I've been going to Berger for years and i trust him completely. More
by Mary Wetherby
Employees Worked With
July 30, 2023
Berger Cost me a set of tires because they can’t do a correct alignment. Aligned wrong the first time, the second time and I’m done. I paid for it all too. Love to be treated so poorly. Wrote a commen correct alignment. Aligned wrong the first time, the second time and I’m done. I paid for it all too. Love to be treated so poorly. Wrote a comment card, left a google review- no one replies or cares. Thanks Berger More
by Jharding
Employees Worked With
Don’t see the service tech
April 07, 2023
Mark is very organized and very thorough about our taking care of our vehicles. I would highly recommend working with Berger and especially Mark care of our vehicles. I would highly recommend working with Berger and especially Mark More
by MSullivan
Employees Worked With
April 07, 2023
Kris at Berger was great when I brought my company vehicle in to be serviced. His communication was on point explaining what was wrong and what needed to be done. He is very attentive to detail and t vehicle in to be serviced. His communication was on point explaining what was wrong and what needed to be done. He is very attentive to detail and to the customer experience. I will be coming back for sure. More
by Shawn
Employees Worked With
Kris in Service
October 20, 2022
Oil change at berger 14’silverado=$110 Oil change at first chevy dealership i called besides berger 14’ silverado = $65 thats a huge discrepency, I wont be taking my truck here for service anymore. first chevy dealership i called besides berger 14’ silverado = $65 thats a huge discrepency, I wont be taking my truck here for service anymore. More
by Coryr5150
Employees Worked With
Quick change manager- argued the other dealerships price
April 24, 2022
I was less than impressed the quick lube customer service. They lost the ability to process debit cards and I waited for about 20 minutes before leaving to go get cash and bring it back. The next d service. They lost the ability to process debit cards and I waited for about 20 minutes before leaving to go get cash and bring it back. The next day I had 4 pending charges for the oil change I just paid cash for. These 4 charges made me over draw on my account. The extra charges were reversed but no extra payment or coms were given for the extra fees that the bank gave me. More
by ryan
Employees Worked With
Other Employees :
Jeremy Anderson
