Berger Chevrolet, Inc
Grand Rapids, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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I went in looking for a new 2012 Equinox. I had done my research, was a GM Family First member and knew exactly what I was looking for. Being a fairly recent younger widow, I am hesitant when making large research, was a GM Family First member and knew exactly what I was looking for. Being a fairly recent younger widow, I am hesitant when making large purchases and am straight forward with those I work with. Brian was the same with me and I really appreciated that he neither tried to encourage me to purchase something more expensive or talk me out of what I knew I wanted. We shared about our families and faith; I felt very comfortable making a purchase with Brian and from Berger. About 2 weeks after delivery I was shopping with my girls in the mall to come out and find I had a flat tire. I called Brian the following morning and he had me come in right away (no appointment) and have them take a look. I was in and out in less than 35 minutes which I thought was great since I showed up unannounced. Brian/Berger came highly recommended from the folks where I got my 2009 Malibu buffed and polished every summer. I would pass that recommendation along to anyone asking for a place to purchase a new Chevrolet. Berger is very clean, the folks there super nice, the lot has a wide selection and they have ties with many other dealerships in the event they don't have exactly what you're looking for (my Equinox came from another such dealer). More
My experience was terrible. They are a bunch of scammers that just want to get every dime they can from you. They quoted me $1800 dollars for parts and labor just to change trim pieces in my car. I'm payi that just want to get every dime they can from you. They quoted me $1800 dollars for parts and labor just to change trim pieces in my car. I'm paying $40 more than I originally told them I wanted to. I was there from 1100 until 6pm the day I bought my car and I couldn't take it home that day. They tried to sell me a warranty I never asked for to lower my payment, but I wanted the longer warranty and never told me about it until I was ready to sign the papers which raised my payment.. You would think that if you have a customer spending $51000.00 there that they would want you to be satisfied. I will never be back and if u want a good customer service experience then don't go here. They are shady scammers. More
We visited the dealership specifically to look at a 2011 Malibu. Brian was very helpful, knowledgable, and friendly, but the best part is that he did not try to upsell us anything else. We were given a ve Malibu. Brian was very helpful, knowledgable, and friendly, but the best part is that he did not try to upsell us anything else. We were given a very fair price on our used vehicle, and we drove away in our 2011 Malibu with confidence. We were extremely impressed with Andrew, with whom we completed our paperwork. Wow! (Brian - thanks for the tip about Tony Packos!) More
I was looking for a new truck and these guys got the exact truck I wanted. Upon delivery of truck they walked me through everything and was extremely helpful explaining all the options on the truck.They exact truck I wanted. Upon delivery of truck they walked me through everything and was extremely helpful explaining all the options on the truck.They hooked me up with Onstar,bluetooth,and sirus radio.They spent alot of time with me and I truley appreciate that. More
i baught a car as an emergency replacement for a kia that was totaled i had no time too shop around and in came martin who sold me a hyundai. I baught a hyundai sonata and when this car showed its lemon face was totaled i had no time too shop around and in came martin who sold me a hyundai. I baught a hyundai sonata and when this car showed its lemon face martin made sure it was right and they baught back the now lemon car and found me a beautifull truck that far exceeded my expectations. i now drive this truck all over. they appologized for all the unforseen problems with the hyundai and fixed the problem by buying the vehicle back and finding me a reliable ride. now that i have this beautifull saturn outlook i can say wow what an amazing vehicle. this dealer is worth his weight in gold granted i spent more on this vehicle we had more time this time too understand what i was looking for and place me in a suitable ride. and wow what a suitable ride. im glad i could do buisness with sutch a reputable dealership and look forward too the next time i half too doo auto buying buisness. they make things right. granted the problems werent theres but i shouldnt half too do 5k in repairs and they made sure i wont half too with this vehicle. things i realy appreciated was the open history he showed me what was fixed and what was tested. and the car facts realy helps too. i doo like too know the history the good and the bad. More
All employees at the dealership were very professional, and pleasant to work with. Mr. Isch was very helpful and patient as we worked through our new car decision, he took the time to find out what we wer and pleasant to work with. Mr. Isch was very helpful and patient as we worked through our new car decision, he took the time to find out what we were really looking for. They gave us a very good trade in offer, the best we received from any dealership in the area. This is the second new vehicle (last one was 9 years ago and we still own it) that we have purchased from Berger, I would definitely recommend working with the team at Berger and Brian Isch to anyone looking for a vehicle. The nice thing about Berger is it doesn't matter what size or style you are looking for, they have it on the lot. More
Patric did a great job at helping me not only find a car that would work for me, but by walking me through the process of buying it. He never forced me into anything, but made sure i had all the information that would work for me, but by walking me through the process of buying it. He never forced me into anything, but made sure i had all the information needed to make the best choice. More
Went in looking for a Volt, as I have been watching them evolve and waiting for the 2012's. I went to 3 local dealerships and Berger wanted to know what they needed to do to sell me the car. I told them t evolve and waiting for the 2012's. I went to 3 local dealerships and Berger wanted to know what they needed to do to sell me the car. I told them there was a $2,000 gap in their offer and they said ok we are not going to lose a sale we'll match, you can pick it up this afternoon. I cleaned out my old 18 mpg vehicle and picked up my new Chevy Volt 3 weeks ago today. I still have a third of a tank of gas left from them filling it up. I joked with Brian when he was filling it up that it did not seem fair that the folks that purchase pickup trucks get about 5 times as much gas. He laughed. More
I initally called in to get information on a Chevy Cruze... Scott called me back and was very friendly from the start. Answered all of my questions and was very informative.NOT AT ALL PUSHY :) This wa Cruze... Scott called me back and was very friendly from the start. Answered all of my questions and was very informative.NOT AT ALL PUSHY :) This was the first New Vehicle we ever got. Scott made out experience at Berger Worthwhile. I would recommend everyone to Berger Chevy. The Sale was smooth and took only a few hours. They Explained everything in detail and we did not in any way feel rushed. Scott was awesome! More
Dick Jacques was absolutely terrific to me and my wife! He made buying a new car a wonderful and exciting experience for us and is the only salesperson that we will ever use again. Good Luck Dick and thank He made buying a new car a wonderful and exciting experience for us and is the only salesperson that we will ever use again. Good Luck Dick and thank you for all of your wonderful help!!! Sincerely, Chet and Jolene Kotchka More