Berger Chevrolet, Inc

The knowledge, expertise, friendliness, work with you, ready to serve, convience, good location, good followup, makes deciding to purchase a new vehicle a exciting time. ready to serve, convience, good location, good followup, makes deciding to purchase a new vehicle a exciting time. More

I have had the pleasure of working with Berger Chevrolet Sales Consultant, Marvin Washington twice in the last seven months and on both occasions he was polite, personable and provided excellent customer se Sales Consultant, Marvin Washington twice in the last seven months and on both occasions he was polite, personable and provided excellent customer service. The first time I worked with Marvin was back in February 2012, when I leased a 2012 Chevy Silverado in my name for my brother. My brother had a good job making a decent income at the time so I knew he would be able to make the monthly payments, but nonetheless, I was still apprehensive about leasing a truck for him in my name for obvious reasons. However, some of those concerns were put to ease because Marvin thoroughly explained all of our different leasing options and was able to get the monthly payments within our price range. He was proactive, but not to the point where I felt pressured into making an immediate decision. He also explained everything in detail and was able to answer all questions to my satisfaction. A few days after leasing the truck, Marvin took the time to follow up with me to see if I had any additional questions or concerns. The second time I worked with Marvin was back in August 2012, when I needed to find out what my options were as far as getting out of the lease agreement on the 2012 Chevy Silverado. I stopped by the dealership one afternoon and Marvin took the time to meet with me to discuss the situation I was in regarding the truck I had leased in my name for my brother a few months prior. There were some unforeseen circumstances that prevented my brother from being able to continue to make the monthly payments on the Silverado and I could not afford the payments myself as I was making monthly payments on a 2009 Cobalt I had purchased a couple of years back. Marvin explained a couple of different options I had for getting out of my lease agreement and at the end of our conversation he let me know that if I had any other questions or if there was anything I needed, I could contact him anytime. Over the next couple of weeks, I had several questions regarding my lease agreement and every time I stopped by the dealership (which was quite a few times), Marvin made himself available to sit down with me and answer my questions. I finally decided to trade in both the 2012 Chevy Silverado and 2009 Cobalt for a new car and roll over the negative equity from both as this was the only option that would not destroy my credit. So once again, I was back at the dealership to see Marvin about trading in both the truck and car that were in my name for a new vehicle, and he assured me that he would do everything he could to make it work so I could get out of the lease agreement on the Silverado without ruining my credit and into a new car that I could afford, which is exactly what he did. Thanks to Marvin, I was able to terminate my lease agreement while keeping my credit intact and purchase a 2009 Malibu with monthly payments that were within my budget. Marvin was very patient with me throughout the entire process and I was completely satisfied with the level of customer service I received. Marvin Washington is the best Sales Consultant I have ever worked with as he definitely goes above and beyond expectations. More

Customer Service - I was welcomed with prompt, courteous service from the moment i stepped in the door. I was early, and my sales consultant was not at his desk when i arrived, but he was paged, and showed service from the moment i stepped in the door. I was early, and my sales consultant was not at his desk when i arrived, but he was paged, and showed up a moment later. Quality of Work - Everything that was necessary to bring my sales transaction to a successful conclusion was handled with good organization. The pauses between segments were filled with friendly & meaningful conversation about the deal we were pursuing, providing me with assistance and direction when needed. Nothing was done out of order, had to be repeated, or was unproductive. i felt like everything we did had a purpose, and it was done in a logical sequence. When other team members were called upon to play their role, they did so with alacrity and proficiency. i found each person involved to be knowledgeable and personable. Friendliness - to me, friendliness coincides with knowledge and experience. if someone is friendly but inefficient, then, well, being "friendly" just doesn't carry the day. Each of the three persons involved (Jeff Draft as the sales consultant, Jeremy Rhoton as the sales manager, and Jeff Mariner as the business manager) treated me with respect and seemed focused on making sure i understood each step of the process, addressed any questions i had, and though everyone was busy multi-tasking, i never felt rushed or insignificant, nor was i made to wait beyond what was reasonable. Overall Service - I spent most of the time with Jeff Draft, my sales consultant. i couldn't have asked for a better partner in the process. Some people are nice because it's part of their job requirement -- and you can tell it just doesn't come natural to them. Jeff, on the other hand, was perfect, in doing what i asked, providing what i needed, and initiating those things i needed but didn't know i needed. i never felt like i was being "pitched", but more like, "we have something that would be helpful to you, and i think you'll like what i'm about to suggest." turns out, he was right, and i'm glad he called. Price - well, you do the math: i got more car than i figured i could get, for a better price than i would have thought, and for a lower interest rate than i believed i'd qualify for. i have no problem recommending people go to berger for their transportation needs ... especially if they are fortunate enough to work with jeff draft, jeremy rhoton and jeff mariner. thanks, berger. More

We had a great car buying experience! We were able to contact the dealership ahead of our visit and Brian Isch had found us the perfect vehicle that matched our needs, desires, and budget. His preparati contact the dealership ahead of our visit and Brian Isch had found us the perfect vehicle that matched our needs, desires, and budget. His preparation before we even arrived set the tone for a wonderful experience. We are completely satisfied...by far the best vehicle we have owned and the best buying experience. More

We are extremely happy with the service Brian has provided for us through purchasing of 7 or 8 new cars. Brian has been there for us for the past few years and it is very comforting to know you can provided for us through purchasing of 7 or 8 new cars. Brian has been there for us for the past few years and it is very comforting to know you can rely on someone to be there for you. He is courteous, friendly and knowledgeable and i commend Berger for employing such a loyal, helpful sales person/assistant. I know that if I am in need of help with a new car, or any other assistance, he will be available and willing. We also have used Berger's repair services over the years and find them competitively priced and through in performing repairs or maintenance. We will continue being Berger customers whenever we have a need. Thank you More

Recently had a very bad experience with another Chevy Dealership and have been looking for a Chevy truck for several months. Donald Johns was recommended to us and we emailed him with what we were looki Dealership and have been looking for a Chevy truck for several months. Donald Johns was recommended to us and we emailed him with what we were looking for in a truck. His response time was wonderful and when we went there to look at a couple of vehicles, he was seriously one of the nicest sales people I have ever met and found us the vehicle we have been looking for. His follow through has been remarkable and truly appreciate this. I would definately go back to Berger in the future. More

If you are looking to get a car there is no better person to go to than Donnie Bailey. Without Donnie I would not be driving a new car, he went out of his way to get me the best deal. If you need a car and d to go to than Donnie Bailey. Without Donnie I would not be driving a new car, he went out of his way to get me the best deal. If you need a car and don't go to Donnie to check on his best deal for you than you are going to pay to much. More

Donnie's customer service skills are off the chart. He has gone out of his way to find us cars that fit within our budget and still meet or exceed our needs at the time. His friendly attitude and passion has gone out of his way to find us cars that fit within our budget and still meet or exceed our needs at the time. His friendly attitude and passion for wanting to do things right make him a perfect fit for my family and friends that I refer to him. He is the only car salesman that I can say that I truly trust. More

Donnie Bailey is great, when my mini-van died Donnie was able to help me find not one but two awesome vehicles that matched my work and personal needs quickly AND stayed in my budget! Now I've got a solid w able to help me find not one but two awesome vehicles that matched my work and personal needs quickly AND stayed in my budget! Now I've got a solid work van and a nice little gas saver to drive around town in. This was also my first time to take out a loan on a car, and Donnie did a great job guiding me through that process and helped me get a better loan than I thought was possible. Thanks Donnie and Berger Chevy! More

Donnie is not only looking for a quick buck to make but he really cares about his c ustumers and get them in the car they want. He goes above and beyond not like any other car salesman. I will only buy a he really cares about his c ustumers and get them in the car they want. He goes above and beyond not like any other car salesman. I will only buy a vehicle from Donnie.. i refer all my friends and family to him...cant wait to do more business with him.. :) More