Berger Chevrolet, Inc

I recently got into my first collision, in which I was rear ended at a red light. This unexpected event threw me for a curve ball, but I walked into Berger Chevrolet and was relieved when DJ showed me the rear ended at a red light. This unexpected event threw me for a curve ball, but I walked into Berger Chevrolet and was relieved when DJ showed me the perfect car. Not only was DJ extremely friendly, kind, helpful, and understanding, he seriously did what ever he could to help me be mobile again. I would HIGHLY recommend this dealership, as well as DJ to my family, friends, and everyone alike. I honestly have never been treated and taken care of so well, amazing experience for someone who was having a horrible week. Very welcoming dealership, they are there to help and get you moving. More

From day one I have had a terrible experience. We bought a used car that we had to bring back from the west side of grand rapids 3 times to have work done under warranty because they got what was wrong with a used car that we had to bring back from the west side of grand rapids 3 times to have work done under warranty because they got what was wrong with the car incorrect every time. Each time I went back we had to borrow a friend’s car to drop ours off and pick it up to pay for gas for both vehicles and spend hours driving back and forth during finals week at school. Berger was willing to allow us to pay to rent a car which is utterly ridiculous as they were the ones who were causing us to go back and forth; after complaining about this they gave us a car to use over night. My husband and I were so frustrated we wanted to just get rid of the car and hoped they would mess up three times to call lemon law. After they finally fixed the issues we came back for our oil change and other check-ups routinely. As I knew our warranty was coming up in April 2013 I asked in March to check everything out including brake pads etc. This was especially urgent as I was making a trip to Florida to move in June. They said they would check everything and told me they had and everything was in great condition. However there was a weird noise coming from the brakes which I assumed was usual as they said everything was fine and it was louder after I made my trip to Florida. I had to take my car in and my car needed new calipers, rotors, and brake pads as they had been way over due and I have been told should not have been missed by my check up at the end of march. This cost us almost 900 dollars which would have been nothing if Berger would have done their job and caught the issue during our warranty. From the look of my back wheels it was clear an issue had been happening for some time and we could have crashed our car in the mountains because the brake issue. I had called Berger and they were at first offering us great deals to get it fixed with quotes around 600 dollars which no one could match because all 4 dealerships and auto shops we called said 600 is not possible for that kind of work. Which the 600 they offered would not be helpful anyhow since I had just moved 1300 miles away and could not drive my car 5 miles in its condition. I had talked to Brandon about anything they could do to help and he said we would look to see if Berger could in anyway compensate and to send them a bill and pictures through email. At first he seemed to really care and wanted to help me out but in the end I feel this was not the case. I emailed pictures on the 8th and two days later he emailed me and said the man he needed to talk to was out of town and he would get back to me first thing Monday. Well Monday (15th) came and nothing and Tuesday and Wednesday etc. Meanwhile I am dealing with family emergencies as my grandfather was in the final stages of cancer and was unable to get back to him as my time was more important with my family. After I finally got back to him he said he was still working on it (about 2 weeks after I had originally talked with him) and that he would contact me by email once he got an answer and to not call and that typically Berger won’t do anything on the matter. This is terrible that he knows they treat their customers so poorly. Today is August 19, and I have still not been contacted, more than a month and a half after I had originally called. Since then I have sold the car they never got back to me about and got a new vehicle through a much better Chevy dealership that seems to care more about their customers, I have lost my grandfather, I have gone to a family reunion, and every day I have grown more frustrated from this lack of customer service. I will never recommend Berger to anyone and I will make sure everyone I know in Grand Rapids will go elsewhere as my experience has been terrible. Brandon is not the only person I have worked with and is not the only one at fault for my experience but I should have been respected enough to be contacted. Furthermore, the people they have that drive the cars they just worked on are probably causing many issues to every customers car as every time my car goes into the shop and gets driven up to me when I pick it up they are going at least 30+ mph in the parking lot and slamming on the brakes. This is utterly ridiculous and I would never do this to my car let alone a customers. More

Being a twenty something I had a few dealers treat me pretty poorly on 28th street in Grand Rapids, Michigan. But not Dick Jacques at Berger. Dick is an outstanding salesman and is passionate about cars. pretty poorly on 28th street in Grand Rapids, Michigan. But not Dick Jacques at Berger. Dick is an outstanding salesman and is passionate about cars. He knows what he is taking about when it comes to Camaros and made my purchase a breeze. He fought for me for the best possible price and got me the best value on my trade in. The whole Berger family really stepped up. When working with Mr. Jacques you feel as if he is working for you directly not the dealership. He also Keeps communications open even in his personal hours which really showed his devotion to the consumer and not the $$$. In the next years to come I know exactly whom I'll be buying my cars from. Not only am I very happy with my purchase and service I also feel as if I did a transaction with a friend, making the buying process all the better. The way buying a new car should be. Thanks so much Dick & Berger Chev. Blake More

The Bad: I thought my car was running "funny" and overheating during a very hot & humid day. The Good: I was 2 blocks away from Berger when this happened. The Great: I pulled in, walked to th and overheating during a very hot & humid day. The Good: I was 2 blocks away from Berger when this happened. The Great: I pulled in, walked to the service department, and approached a group of employees in the service area. Brandon immediately stopped mid-sentence and turned to ask how he could help me. i explained the problem, he gave me his initial "here's what i think" response, and then sat down at the computer to check the manufacturer's info, which proved he was right in his assessment. Brandon was courteous, succinct, and very personable in his treatment of me and in dealing with my car's problem. No one likes to experience a mechanical malfunction, especially in 90 degree weather at 5 p.m. on 28th Street. I can only say if it happens to you, I hope you're fortunate enough to be handled as well as i was by Brandon. More

Kairee Haley and the owners of Berger Chevrolet went over and above in helping to deal with some issues I was having with my 2012 Equinox. I am thoroughly please with them, and would recommend Berger to anyo and above in helping to deal with some issues I was having with my 2012 Equinox. I am thoroughly please with them, and would recommend Berger to anyone. They stand behind their product! Kay Balk More

The bent over backwards to help us, the price was good, the financing was unbeliveable, interest rate etc. Both sales, and financing manager were very very nice, and helpful. We will for sure go back w the financing was unbeliveable, interest rate etc. Both sales, and financing manager were very very nice, and helpful. We will for sure go back when we are ready to replace one of our other cars. More

We had an awesome experience at your dealership. If you are looking for a top notch quality sales person you have to meet Marvin Washington. He is patient, organized, caring, thoughtful, respectful and on are looking for a top notch quality sales person you have to meet Marvin Washington. He is patient, organized, caring, thoughtful, respectful and one of the kindness people you will ever meet. I will be sending friends and family his way. I also have to say that Nicole was also very helpful and also went above and beyond to Help us find the right product with the features we had to have in a vehicle. Nicole and Marvin are great team players and Berger is lucky to have you both :) More

My experience at Berger was awesome!! Kariee Haley was very friendly and has an amazing personality, she made us feel comfortable. Best test drive ever! very friendly and has an amazing personality, she made us feel comfortable. Best test drive ever! More

Kairee is the best Salesperson I have ever had. She called us to check how things were going with the vehicle we leased about one year ago. We told her that we were very unhappy with the milage that we called us to check how things were going with the vehicle we leased about one year ago. We told her that we were very unhappy with the milage that we were getting. The next day we meet with her at the dealership. Long story short a couple hours later we left with a year newer vehicle with a new lease, paying the same monthly payment and we are very happy now. Kairee went out of her way to make sure that everything was made right. Thanks so much Kairee, you are the best. By the way we are getting much better milage now with this new vehicle. More