Berger Chevrolet, Inc

Never Again Bought my Car form used sales department to only find out two days later my car begin jerking every time i took off. took the car back the claim they Bought my Car form used sales department to only find out two days later my car begin jerking every time i took off. took the car back the claim they could not find anything wrong with the car, so i took it to a trusted mechanic and they found that there was no transmission fuild in the car, so much for there inspection that they claim the do for every car. Now i find that after a year in a half that there wonderful service department tape the muffler together. Berger a trusted name in grand rapids i think not i would never recommend berger to anyone. They sold me a car the knew needed a new muffler there inspection of the care was a complete joke. So to those i did recommed to berger I have since told to stay clear of this place. shady dealership. More

Great Car Love my car, not fond of the Customer Service. Took us WAY too long to get through the process when we told them we had to leave by a certain time, t Love my car, not fond of the Customer Service. Took us WAY too long to get through the process when we told them we had to leave by a certain time, they still didn't get us out, we were there 5 hours!!!! Then for work to be done, scheduled out appointment, the called the DAY OF to cancel because they didn't have all the parts. REALLY?! Shouldn't you have checked that BEFORE you called to schedule it!? More

excellent Excellent customer service friendly and knowledgeable about her products. I was treated and treated professionally and with respect .I highly recomme Excellent customer service friendly and knowledgeable about her products. I was treated and treated professionally and with respect .I highly recommend going to Berger Chevrolet and asking for Kairee Haley immediately .. This is the girl to see. More

Great Staff We were very impressed with the staff's willingness to help. Our sales person, Kairee Haley, is the best ever! She was totally committed to helping We were very impressed with the staff's willingness to help. Our sales person, Kairee Haley, is the best ever! She was totally committed to helping us find just the right car to suit our needs. She was very organized, patient and went above and beyond in helping us with some of the technical issues. I will definitely recommend Berger and Kairee to my friends. More

New car purchase Marvin was a fantastic sales rep. We had a terrific experience with him. I would buy another car from him in a minute. I would recommend changing Marvin was a fantastic sales rep. We had a terrific experience with him. I would buy another car from him in a minute. I would recommend changing this form so you don't have a per word minimum. More

Duane was amazing! I knew him from outside the Dealership and I went to him because I knew I could trust him. My husband and I made two trips to the dealership and both were an exceptional experience. Everyo and I went to him because I knew I could trust him. My husband and I made two trips to the dealership and both were an exceptional experience. Everyone in the pre-owned building was very friendly and considerate even though we came specifically to work with Duane. He made his best effort to find what vehicle would best fit our needs and even helped us look at vehicles outside his own. We ended up buying at 2008 Ford Escape that was a trade in and it is wonderful. The did an awesome job cleaning it up and even did their inspection before we left the lot with it to make sure it was mechanically sound and safe. We are planning on going back in the future to purchase a new car for my husband as well because we value a sales associate we can trust and know will go the extra mile for us. I would highly recommend going here to purchase your new/new used car! More

We have been coming to Berger since we moved to the Grand Rapids area 20+ years ago. Kairee greeted us on the lot promptly, even though it was 9 degrees outside. She quickly grabbed the keys to the Equinox Rapids area 20+ years ago. Kairee greeted us on the lot promptly, even though it was 9 degrees outside. She quickly grabbed the keys to the Equinox we were looking over. She was very knowledgeable on the improvements from the 2011 Equinox that we wanted to trade. She also demonstrated the new features with enthusiasm. It is always great to work with a sales person that you can tell is a car lover. Berger has a long history with Camaros so we talked about the Camaro and Corvette that were inside the dealership, while finance was working the numbers. We were given the opportunity for a test drive while they inspected our trade in. The entire process was handled with efficiency by the entire staff. They even put up with my husband's odd sense of humour. More

Kendra was very knowledgeable and friendly and was outstanding in getting me a BETTER deal than what I was expecting. You rock! Thank you very much! outstanding in getting me a BETTER deal than what I was expecting. You rock! Thank you very much! More

We were upfront with the fact that we wanted to physically see two used vehicles. We were sat down and talked to at length about why we should buy a new vehicle, and not only that, but do it today! physically see two used vehicles. We were sat down and talked to at length about why we should buy a new vehicle, and not only that, but do it today! We repeatedly reminded the sales representative of the purpose of our visit and two quotes stick out in my mind for why she REFUSED TO SHOW US A VEHICLE: "the managers are only concerned about money" and "[the managers] would kill me if I was showing people vehicles that weren't serious buyers". I guarantee that we will be purchasing one of the vehicles that we came to look at, after having been shown the vehicles at a dealership just down the street. Our time was wasted and our patience tested by a unprofessional sales representative. Customer service was a distant second to her and/or the dealership only wanting to make money today. They would have had a great chance to make money off of us as well had they shown us the vehicles and not wasted our time. More

I recently purchased a 2014 Chevrolet Cruze from Brian Isch. This is at least the tenth vehicle I have purchased from Brian thru the years. As always Brian was extremely helpful in the entire buying proce Isch. This is at least the tenth vehicle I have purchased from Brian thru the years. As always Brian was extremely helpful in the entire buying process-in fact, Brian picked out a particular Cruze and wrote the sales proposition without asking me what I was looking for. That is what I call knowing your customer. We quickly came to an agreement and completed the transaction. Brian is extremely patient and professional and thoroughly knows the product. I would highly recommend Brian to anyone looking to purchase a new vehicle. A great overall buying experience. More