Riverview Toyota Scion - Service Center

This is about the Riverview Toyota Dealership, Service side. Back Story I used to work in the automotive industry and currently work as a Dispatcher for a Heavy truck repair and warehouse. 7/5/25 Made A side. Back Story I used to work in the automotive industry and currently work as a Dispatcher for a Heavy truck repair and warehouse. 7/5/25 Made Appointment in person for 7/725 @ 1:00 pm with Specific Service advisor, was told that it would be a 2-3 hour job to replace an exterior door handle on my vehicle. Ordered part from dealership at 1:00; was told part should be in 7/7/25. 7/7/25 Arrived at dealership service at 12:45 was told part had not arrived by Service Advisor. Was told that due to the age of my vehicle that there could be parts that break. (due Told Service Advisor I would drop vehicle off 7/8/25 at approximately 4:15 pm. 7/8/25 Dropped vehicle off at 4:15 was told by Service Advisor “it might take multiple days” Told Service Advisor “I will pick up my vehicle 7/9/25 at approx. 4:00 pm”. Service Advisor told me 7/9/25 was his day off but he would relay all information. Received a text from Dealership saying “text is the best way to communicate with the Dealership/Service” 7/9/25 Texted asking for update and got no response. Called Dealership Main number, phone rang 15 times with no pick up. Arrived at Dealership at approx. 4:00, spoke to different Service Advisor was told “Your vehicle has not even started” I asked “Why?” was told by Service Advisor “We are short of Techicians.” My response “Then why did you accept my repair if you knew you did not have a technician?” Due to these problems I did get a discount on the OEM part. I will never recommend Riverview Toyota Service to anyone. More

The service of Berge Toyota was amazing, Adam Alvarado helped me get a new vehicle on the same day. His service was amazing. helped me get a new vehicle on the same day. His service was amazing. More

Friendly and beautiful people good deals and make me feel like my home is will recommend berger Toyota like my home is will recommend berger Toyota More

It was nice and took care of my every need! ! They get a A++ in my book ! They get a A++ in my book More

my salesman, Matt he’s great and amazing! And my financial manager, his name is Patrick he is amazing financial manager above and beyond customer Service,and Employee !!! that’s the way You And my financial manager, his name is Patrick he is amazing financial manager above and beyond customer Service,and Employee !!! that’s the way You treat your customer right!!!! thank you, Patrick and Matt 😊🤙🏼 More

Stay away! The service department is negligent and their oversights will cost money out of YOUR pocket to fix the issue they caused by not noticing major issues The service department is negligent and their oversights will cost money out of YOUR pocket to fix the issue they caused by not noticing major issues with your car. They talk all the time about how much they care, but it’s just talk. They refuse to help, even when the issue is caused by their negligence entirely. More

Great sales team and Tuan in the service department is excellent. My issue is management after the sale. I had an issue with the tires on my 2023 Camry. 2 tires failed in less than a year. I emailed the s excellent. My issue is management after the sale. I had an issue with the tires on my 2023 Camry. 2 tires failed in less than a year. I emailed the service manager and general manager and never received a reply. Every time I bring my car in for service, I always mention how poor their treatment of customers is after the sale. We travel to California often to visit our daughter. Can’t afford the risk of driving across the desert in summer heat with defective tires. More

Barry is a great person. Knows the car. Did not push for the sale. Took his time and we had a great ride with the new car. Had the perfect color. Knows the car. Did not push for the sale. Took his time and we had a great ride with the new car. Had the perfect color. More

I have a great experience at the dealership everyone was very friendly especially Haylee was very helpful and honest. very friendly especially Haylee was very helpful and honest. More

Jermey service manager at Berge Toyota outstanding par to none when it comes to getting my needs takin care of excellent job always. I Will not go anywhere else for service he knows his stuff my go to for my none when it comes to getting my needs takin care of excellent job always. I Will not go anywhere else for service he knows his stuff my go to for my Tundra. Excellent customer service by far. Thank you. More