Berge Toyota

Felt Special Never had a better experience. Told me everything that I had a question for and if he did not have the Answer he did the next day. salesman was there Never had a better experience. Told me everything that I had a question for and if he did not have the Answer he did the next day. salesman was there with us to the end. Asked if we had anything all give him a call gave us 3 phone numbers showed me important stuff on the car. in the last 10 years of buying cars from dealers this was the best experience we have had. felt special. More

No pressure...as we wanted Paul was honest, helpful and made every effort to show concern that we would be getting a car that would be what we needed. There was no pressure to m Paul was honest, helpful and made every effort to show concern that we would be getting a car that would be what we needed. There was no pressure to make the sale and we would not have purchased the car if there had been. We were back at the dealership 2 days later and he was just as helpful after the sale. More

Very knowledgeable I have always had excellent service and great customer service from Toyota. Everyone seems to be friendly and helpful...And of course wanting to know I have always had excellent service and great customer service from Toyota. Everyone seems to be friendly and helpful...And of course wanting to know if I want to buy a new car, Just teasing!! I have had Toyotas for a long time and love my car. Samuel was prompt in taking care of my services that was needed. Very knowledgeable of his job. Prompt in letting me know that the service was completed and my car was ready, and if anything thing that was needed, that was brought to my attention and discussed what needed to be taken care of More

Honest and Straight Forward From the first time I met Paul, he understood my position in what I could afford and he was honest and straight forward in what was affordable for me. From the first time I met Paul, he understood my position in what I could afford and he was honest and straight forward in what was affordable for me. He was very polite and patient with me when I wasn't able to make up my mind on purchasing a vehicle. I didn't feel pressured in making a decision and again they were eager to help out in any way they possible could. Can't remember the Finance Manager's name, but he was very professional and very easy to talk to about my concerns. He was able to answer all my questions and gave me an outstanding interest rate. I love my corolla. More

Same day service The representative said he had an appt. available the next day, but hearing that i really needed an oil change that day because I was leaving town, he The representative said he had an appt. available the next day, but hearing that i really needed an oil change that day because I was leaving town, he fit me in. i was appreciative. More

At Riverview we were respected as people. Richard was kind, he seemed to genuinely care about us, and he took the time to find out what we wanted in a car. He was low pressure, which my husban Richard was kind, he seemed to genuinely care about us, and he took the time to find out what we wanted in a car. He was low pressure, which my husband and I really appreciated because we have never had a positive experience with a car dealership, ever. When we arrived at Riverview on Saturday morning we were both sick with dread about our upcoming experience. When Richard greated us, we felt better but still suspicious. After our first test drive, we knew we were going to buy our car at Riverview. We can't thank Richard enough for the time he gave us. He was so caring about how we felt and made sure we didn't feel pressured. He is a genuine person who in my opinion is not the typical car salesman. Probably, that is why we like him so much. My husband and I were doing well with Richard our salesperson until he told us that we were going to meet with a finance person. That dreadful feeling was coming back. Tom was wonderful. He treated us with respect. The negotiation phase was ok and we feel that we did well. We were both happy with our experience. We both appreciated Tom's kindness, skill, and negotiation style. Another thing that we should mention. My husband I felt that at Riverview we were respected as people, not about how much money we had or what we looked like or who we knew. We were treated so very well. Richard set the tone of the day. More

simple service I went for a major service. Online price showed $145. Worked with Bruce who had previously advised me that I had a water pump leak that was going to c I went for a major service. Online price showed $145. Worked with Bruce who had previously advised me that I had a water pump leak that was going to cost $400. I advised Bruce that I only had enough for the major service and I had not noticed my vehicle leaking. He explained why I would not see the leak. I advised him I would have to come back at a later day for that repair as he kept going back and forth on how important it was to repair. My gut instinct knew that this would be the beginning of the end with this dealership. While my vehicle was getting serviced Bruce called me and Advised me that my oil threads had stripped and that I would have to pay $300 and in order for him to proceed he would have to place an order for the part in another state. I spoke with Derek the manager regarding my concern with this and he advised me that this sort of tuning happens and took $20 off my bill which totaled $327.80. I noticed when I got home after picking up my vehicle 3 days later that Bruce wrote out a report once again and it did not no longer have the water pump leak. I felt I had been defrauded at this point. It must have mysteriously fixed itself. Two days later my maintenance required light came on. I filed a complaint with headquarters and never received a response. Called back to headquarters two days later and they transfered me to manager Melissa Ross who stated very unprofessionally "Dont get mad at me I Dont know what's going on and all I know is that we can not reimburse you for anything". She said she would have to have somebody else call me back who would ha e a better understanding. Not sure what that meant. Never received a callback. I will never return to Brent burve Toyota scion. I have made several consumers aware of the snakes specifically in the service department. I purchased my vehicle there 6 years ago and up til this point planned to return for my next new vehicle. Its a shame that will now not occur. More

Not Pushy Orlando was very friendly, knowledgeable and treated us with respect. We had met him on several occasions over the past few years getting service on o Orlando was very friendly, knowledgeable and treated us with respect. We had met him on several occasions over the past few years getting service on our other Toyotas. He would always offer information and help but was not pushy. More

Very nice facilities. The dealership is kept up very clean. Mike Dell was my salesperson he was very nice he answer all my questions I had. He made my family feel very comfortable. All the employee' clean. Mike Dell was my salesperson he was very nice he answer all my questions I had. He made my family feel very comfortable. All the employee's that help us in buying the car were very nice. More

Will Smith (and the whole team at Riverview) was exceptional in his role. I felt very comfortable there and would recommend Riverview to anyone who will listen. the car was cleaned and prepped very exceptional in his role. I felt very comfortable there and would recommend Riverview to anyone who will listen. the car was cleaned and prepped very nicely and ready to go, even at a late hour. I felt bad keeping them there late, but they insisted on staying to finish the job without complaint. They clearly take pride in their work! More