Berge Toyota
Mesa, AZ
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Very Disappointed!! very Dishonest people very Dishonest Dealership Horrible experience buying car from this dealership.they tried to rip me off. let start with the pricing i am calling from Tucson and try Dealership Horrible experience buying car from this dealership.they tried to rip me off. let start with the pricing i am calling from Tucson and try to purchase a Tacoma TRD off road in cement color stock # 201939 with msrp price at $36,431 and internet price is $34,332 and $33,332 with toyota customer cash click on the pricing details it show Riverview discount $2,099 and customer cash $1000 from what I understand the customer cash $1000 is not combined together with 1.9 interest rate so the discount should be around $2,099 so the selling price should be at $34,332. if i take 1.9 interest rate.after i did the credit application and everything was good then they contacted me for purchasing the car with the breakdown number it was big surprise let start with the price first they change the Riverview discount from $2,099 to $1099 because i took the 1.9APR that’s a lie it’s say very clearly on the detail Riverview discount is $2099 and customer cash is $1000 so if i take the 1.9 the discount should stay the same at $2,099 but they changed to $35,332 !!! Oh the whoever person that talked with me on the phone told me the selling price $33,332 only for Customer paying Cash and asking me Do you have money to paying cash well i guess he’s assuming I can’t buy a car in Cash.very dishonest team that tried to help a customer buying a car.Second after they lowered their discount they make me pay the extra $4245 for accessories which wasn’t showing on the msrp price there’s no description no details or anything to let buyer knows about this ridiculous extra amount very dishonest. I asked them can they just remove that extra not reasonable amount off they told me No it’s added on every vehicle so which mean if you buying car from this dealer you would be paid extra around $4245 so my OTD price was added up $44,346,39 instead of around $40,000 lol very disappointed with the way they treated customer very disappointed with this dealership feel bad for all the people that been through what i am been through. i been shopping around for a few different Toyota in the Valley and none of them told me that there a extra $4245 for accessories that come equipped with the vehicle i think customer should have an option to decide to not take it if they don’t want the extra accessories ! Please Stay Away from this Dealership !!! More
Mike Royce was friendly and took really good care of me. He is very knowledgeable and professional. I would highly recommend him to family and friends. He is very knowledgeable and professional. I would highly recommend him to family and friends. More
The visit, sale, and customer service were all phenomal. Never once did I feel any pressure from any of the employees. I will happily be sending new customers here. Thank you again! Never once did I feel any pressure from any of the employees. I will happily be sending new customers here. Thank you again! More
Vinny Mirando was great to work with. Very professional and low pressure. Gave us a great deal I would highly recommend him for your next purchase and low pressure. Gave us a great deal I would highly recommend him for your next purchase More
Great experience - straightforward purchase with no run around. Friendly and professional staff. I would recommend if you are looking for a new Toyota vehicle. Easy to access location. around. Friendly and professional staff. I would recommend if you are looking for a new Toyota vehicle. Easy to access location. More
My husband and I had a great experience. Our sales associate Robert Watson & Finance person Travis Woodward are amazing. Above and beyond.Very honest dealer associate Robert Watson & Finance person Travis Woodward are amazing. Above and beyond.Very honest dealer More
Crickets since the sale. Even visited in person 3 days later. Promises NOT kept! What a shame. Zero customer service after the sale. What started as a fantastic experience turned out to be quite a disappo later. Promises NOT kept! What a shame. Zero customer service after the sale. What started as a fantastic experience turned out to be quite a disappointment. More
The staff is very helpful . Jose did a thorough explanation of the vehicle features . Took time for the test drive and answer all the questions that in have. Over all i have a pleasant experience explanation of the vehicle features . Took time for the test drive and answer all the questions that in have. Over all i have a pleasant experience More
We bought 11 cars from Riverview Toyota. They have excellent Customer service and great staff. They also work with you on what you could afford excellent Customer service and great staff. They also work with you on what you could afford More
Awesome service with Mike Royce. Helped me in every way possible with my service at RIVERVIEWTOYOTA. I would recommend him, if you don’t have a set advisor yet. possible with my service at RIVERVIEWTOYOTA. I would recommend him, if you don’t have a set advisor yet. More