Berge Mazda

Saw add on website for a 2009 mazda cx fo $19,900, went down to purchase car 10/6/10, they said we couldnt finance it, then when we were leaving said No we can with payments under $500 a month. Reluctant m down to purchase car 10/6/10, they said we couldnt finance it, then when we were leaving said No we can with payments under $500 a month. Reluctant my husband and i filled out paperwork, when reviewing contract it stated that on a 3 year loan a $20,ooo car would cost us $50,ooo i asked JANET Finance Mgr why. She said contract just prints out like that that we would be paying a total of $27ooo. Took the car home, after 1 st week contacted dealer cause car did not start 3 times, had it towed and a battery replaced. The daler stated that it was WEAR & TEAR and our responsibilty, when I asked how it was possible to use up a 2 year guaranteed battery in less then a week again they stated it was our fault. On 10/11/10 we recvd a call from Janet (Finance Mgr) wh stated Financing fell through and to return car. When asked what happened she rudely exclaimed that we need to return car immediately and that we could not drive a free car. I called Janet back and asked why it had taken almost 2 weeks for the finance paperwork to be sent, and was told that it was sales rep error, however sales rep told us JANET went on vacation for a week and left paperwork sitting. We returned the car on 10/13/10 to sales rep (Sabrina), had advised her that the insurance company needs a statement from them with their letterhead to stop automatic payments of $160 a month coming out of our bank account for insurance o car. She stated that would be taken care of. It is now Mid December and almost $500 has been taken out of our bank account for insurance on a car we never owned. The dealership has been contacted literally EVERY OTHER DAY for this Simple Letter. At last my husband called SABRINA yet again regarding letter and she stated that she had to put in letter that the car was purchased and that she would fax it out. THE CAR WAS NEVER PURCHASED and SHE NEVER FAXED THE LETTER. as of today 12/9/10 we have not recvd a Follow through on this matter and are still be taken for $160 a month on a car we do not own. My husband and I have contacted our attorney who will be filing against BERGE MAZDA if the paperwork is not submitted by the end on closing 12/10/10. They Lied and pushed us into a car they knew would be financed, took additional money from us, WARRANTY is crap on car, plus held us responsible for repairs that should have been they're responsibility. I WOULD NEVER RECOMMEND THHIS DEALER TO ANYONE.... NOT EVEN MY WORST ENEMY More

Ten days after I had purchased my car, they called and asked for my credit card number so that they could charge me over $300 for a fee that they had missed. After going to the F&I manager and then Custom asked for my credit card number so that they could charge me over $300 for a fee that they had missed. After going to the F&I manager and then Customer Relations, the fee was finally waived. I feel this is a ploy that they use on a regular basis. More

I bought a new Mazda3 from Shane and he is the most well-informed and helpful salesperson that I have ever encountered. He went above and beyond to give me all the information that I could possibly wan well-informed and helpful salesperson that I have ever encountered. He went above and beyond to give me all the information that I could possibly want on the Mazda3! The price that he gave me was excellent and he gave me more money for my trade than any other dealer that I shopped. I would highly recommend Shane and Berge Mazda to anyone looking for a Mazda! More

I also worked with Seth, he has no idea on how to sell a car. This dealership uses all the tactics to confuse you, monthly payment, trade-in, finance, down payment, overload.... I told them I was getting pr car. This dealership uses all the tactics to confuse you, monthly payment, trade-in, finance, down payment, overload.... I told them I was getting prices and would buy in the next 2 days. They tried to talk me into buying a car NOW and would not give any prices until I gave them what other dealers quoted. I will not be returning and will not recommend. More

Daughter took her 1996 Protege in for an Oil change July 8th 10, and after going 520 miles(July 12th) the oil drain plug blew out causing severe engine damage. They would not repair the engine,they only off 8th 10, and after going 520 miles(July 12th) the oil drain plug blew out causing severe engine damage. They would not repair the engine,they only offered to take the car in for a trade in! If I bought a car from them.This in absurd ! They destroy our car then sell a used car to me off their lot. This ridiculous offer only takes more money out of my pocket. Just fix the car learn to tighten the oil plug and stand by your work. More

Seth @ Berge Mazda COMPLETELY wasted my time, down to having to show me how the air conditioner on the vehicle worked (no, I did not just crawl out from under a rock...) to making me stand in the middle having to show me how the air conditioner on the vehicle worked (no, I did not just crawl out from under a rock...) to making me stand in the middle of the street in a neighborhood to "see how the vehicle really looks, since you can't tell at the dealership". After spending 2 hours and boring my 2 year old to death, the first offer was over $9000 more than what I told them I could give for a down payment and $80 more per month than I told I could afford monthly. The second offer was $3000 over what I could do for a down and $150 per month over my monthly payment allowance. I will NEVER do business with Berge Mazda/Volkswagen again. More

Engine failed on my VW. It was towed to Berge VW. They told me no warranty and $12,000 to repair. I bought a new car. They offered me up to $1,500 trade, said car worth $500 for salvage, didn't want to told me no warranty and $12,000 to repair. I bought a new car. They offered me up to $1,500 trade, said car worth $500 for salvage, didn't want to play the number game so kept car. Continued to per sue the warranty with VW of America, VW Camelback took over and got my vehicle repaired as it was a warrantied failure. Took repaired VW back to Berge and asked why they failed to recognize the car was under warranty and offer me that option. They said they should have know but failed but would take no responsibility or take back the new car I didn't need to buy. Worked with them for six weeks, poor response, poor attitude, didn't care about customer service, insisted they had no liability for me purchasing a new car based on their error. More

rip off! i want my old car back! More

Now I do take responsibility for my own bad experience at the dealership as being a little underprepared at the exact time of purchase but.... I spent hours arguing the price on a Mazda 3 to finally arri the dealership as being a little underprepared at the exact time of purchase but.... I spent hours arguing the price on a Mazda 3 to finally arrive at $100 OVER MSRP!! I had talked with the sales managers before and taken many a test drive before finally deciding on a car. And it was not exactly what I wanted, but told the sales manager if he gave me "this price" on my trade, I would buy a car from them. It is a shame I actually stick to my word. They were very friendly until you actually buy a car. I stood around for 3 hours AFTER getting my "great deal" on pricing, waiting to get thru the financing and paper pushing end of the deal. While everyone was friendly, they were the slowest, most incompetent bunch of goons I have ever dealt with! After I pulled the window sticker out of the glove box and found out what a "great deal" I had gotten I was furious! Trying to talk to anyone at the dealership was a joke, if they even answered the phone, which they didn't half the time. No one seemed to care that I felt like I had been mis handled and needed some comfort to make me feel better about giving the dealership so much money. I am still trying to resolve getting a refund for some accessory parts and labor $$ that were not put on the car, because I would not let them work on the car after my experience with the purchase. Please stay away from this place! It is run by idiots!! I can recomend one of the fleet managers at Earhardt's if you are looking for a Mazda. He was helpful even though I hadn't bought a car from him. More

Very high pressure service consultants. I have a working knowledge of auto mechanics and I always feel pressured to pay for some "routine maintainence" that is absured; not quite the "deluxe stem-lube", bu knowledge of auto mechanics and I always feel pressured to pay for some "routine maintainence" that is absured; not quite the "deluxe stem-lube", but almost. I find it insulting and unethical. I only use this dealer for emergency warranty repairs as the dealer that I really like is in Tucson, 90 miles away. More