Berge Mazda

I had purchased a used 2004 RX8 from this dealership in Oct 2010. The car had 62,000 miles on it, when I hit 72,000 miles in 5/11 I started having problems with the car. The check engine light came on Oct 2010. The car had 62,000 miles on it, when I hit 72,000 miles in 5/11 I started having problems with the car. The check engine light came on and I took it in to the service dept at Berge Mazda. They were nice and smiled, and I was called later and told that they did the diagnostics($60) and that the solenoid was bad and it was not covered by my extended warranty. They said it was 3 hours of labor and it would cost me $591 and that might not fix the problem. They might have to go deeper and it would cost more. I told them I was going to take the car elsewhere and I brought it to Gary's Automotive in Chandler. Gary's automotive told me that 1. Under no circumstances would it take 3 hours, it is a one hour job at most. 2. Berge deleted all the codes after the diagnostic that I paid for was done. I paid for that, it is my car and they deleted the history on the car without my permission. 3. The solenoid they wanted to replace is attached to a shutter valve that was gummed up. It is all one assembly, replacing the solenoid by itself would not fix the problem, you have to replace the assembly. And that is only one hour of labor, not 3 hours. Basically Berge was trying to stick me for as much as possible in the service dept.They would call me back and say the solenoid didn't fix the problem and they would have to replace the shutter valve. Maybe they give out bonuses for who can charge a customer the most money. After that experience, one week later. The cars engine dies, literally at a stop light. I chose to take the car to a different Mazda dealership and had a much better experience. The engine was replaced by Mazda under warranty, but I only have a 12,000 mile warranty on the engine. Also the engine mounts were bad and mazda didn't cover that, so that costed me more money. To sum up, I am going to have to get rid of this car I love so much because the engine has a crappy warranty. I would love to keep it, but I will put 12,000 miles on this car in 7 months. I thought Mazda's were supposed to be reliable but I guess I was wrong. I honestly feel I bought a lemon. My whole experience with Mazda has left a bad taste in my mouth. In less than one week this car with only 72,000 miles costs me roughly $1000, and a dealership that was trying to fleece me, and a not to confident feeling in my car. I couldn't possibly recommend this dealership or Mazda to anyone. It's a shame, because I do love that car. More

This place is a joke. Saw the car online for $22,300. I went in and started the paperwork for 24,999. I pointed this out, showed the the (6) web ads at the price and then began a fifteen minute 'OMG that went in and started the paperwork for 24,999. I pointed this out, showed the the (6) web ads at the price and then began a fifteen minute 'OMG that price is so low, it's too low' session where the management acted mad about the price and the salesman played good cop. I had the car inspected (independently) and agreed to purchase the vehicle. The dealer refused to even prep the car for delivery because until they 'have a check, technically anyone can buy it.' Rather than wait for the weekend they offered to deliver the vehicle to me in Tucson and reluctantly I agreed. Before the salesman left I called to verify the terms. Good thing too; they upped the interest rate a full point 'by mistake' When they got here the salesman and sales manager said they had no idea how to process the car this way. (SERIOUSLY) Then we fumbled through the paperwork. There were a couple forms I didn't want to sign until they explained what they were for. The salesman didn't know and called Tracy (sales manager) who BEGAN the conversation with 'sir, I know you're frustrated... But...' I wasn't overly irritated until that moment but quickly became so after he kept interrupting while I was trying to answer his question. I had to repeat the title of the for seven, yes, seven times before he realized what I was saying what what he was asking for. The car was filthy and covered in bird xxxx. The adhesive from the windshield was still in a perfect strip where they tore it off. The salesman then got in my car and asked if I'd be willing to put some gas in it so he could make it back to Phoenix. I declined and he said 'good thing I brought cash' We said goodbye and off he drove. WITHOUT A LICENSE PLATE ON THE CAR. Seriously, he was driving over 120 miles up I-10 through some of the most police infested area's of the state and they hadn't thought far enough ahead to bring a dealer plate. Well, now I have the car in my driveway. I've owned it for all of 5 hours and I feel an overwhelming need to post my experience. These people failed at every single aspect of their very straightforward jobs. I should be happy, or excited, or something but right now I'm still trying to clean the adhesive goop off the rear deck lid where they also didn't fully remove their neon logo. Again, this place is a joke and if I didn't like the car as much as I do I would (and probably should) have walked away. More

We stopped at this establishment first on a day we planned to visit several dealerships. We were greeted by a very nice young man, who immediately helped us out with a test drive. We knew the Jeep w planned to visit several dealerships. We were greeted by a very nice young man, who immediately helped us out with a test drive. We knew the Jeep we were looking for from research done online. After a test drive we sat down and crunched some numbers with the salesman and the manager (also very nice). When we returned to the dealership we were greeted by another salesman. This gentleman was a pushy not so nice person (what you would expect from a sleazy used car salesman). We were presented with a document that was so offensive that I told them that not only would I not sign the document but that I will not do business with an establishment that had such a document. The document basically stated that once you drive off the lot you are up a creek without a paddle. An example of a statement in this document: If you car breaks in half you own two halves of a car and not to whine to the dealership. The pushy salesman kept asking me and my wife to sit and then followed us out to our car. What a joke of an experience. I would not recommend this dealership to anyone. And further would advise the two gentlemen who were really nice to seek employment elsewhere. More

Saw add on website for a 2009 mazda cx fo $19,900, went down to purchase car 10/6/10, they said we couldnt finance it, then when we were leaving said No we can with payments under $500 a month. Reluctant m down to purchase car 10/6/10, they said we couldnt finance it, then when we were leaving said No we can with payments under $500 a month. Reluctant my husband and i filled out paperwork, when reviewing contract it stated that on a 3 year loan a $20,ooo car would cost us $50,ooo i asked JANET Finance Mgr why. She said contract just prints out like that that we would be paying a total of $27ooo. Took the car home, after 1 st week contacted dealer cause car did not start 3 times, had it towed and a battery replaced. The daler stated that it was WEAR & TEAR and our responsibilty, when I asked how it was possible to use up a 2 year guaranteed battery in less then a week again they stated it was our fault. On 10/11/10 we recvd a call from Janet (Finance Mgr) wh stated Financing fell through and to return car. When asked what happened she rudely exclaimed that we need to return car immediately and that we could not drive a free car. I called Janet back and asked why it had taken almost 2 weeks for the finance paperwork to be sent, and was told that it was sales rep error, however sales rep told us JANET went on vacation for a week and left paperwork sitting. We returned the car on 10/13/10 to sales rep (Sabrina), had advised her that the insurance company needs a statement from them with their letterhead to stop automatic payments of $160 a month coming out of our bank account for insurance o car. She stated that would be taken care of. It is now Mid December and almost $500 has been taken out of our bank account for insurance on a car we never owned. The dealership has been contacted literally EVERY OTHER DAY for this Simple Letter. At last my husband called SABRINA yet again regarding letter and she stated that she had to put in letter that the car was purchased and that she would fax it out. THE CAR WAS NEVER PURCHASED and SHE NEVER FAXED THE LETTER. as of today 12/9/10 we have not recvd a Follow through on this matter and are still be taken for $160 a month on a car we do not own. My husband and I have contacted our attorney who will be filing against BERGE MAZDA if the paperwork is not submitted by the end on closing 12/10/10. They Lied and pushed us into a car they knew would be financed, took additional money from us, WARRANTY is crap on car, plus held us responsible for repairs that should have been they're responsibility. I WOULD NEVER RECOMMEND THHIS DEALER TO ANYONE.... NOT EVEN MY WORST ENEMY More

Ten days after I had purchased my car, they called and asked for my credit card number so that they could charge me over $300 for a fee that they had missed. After going to the F&I manager and then Custom asked for my credit card number so that they could charge me over $300 for a fee that they had missed. After going to the F&I manager and then Customer Relations, the fee was finally waived. I feel this is a ploy that they use on a regular basis. More

I bought a new Mazda3 from Shane and he is the most well-informed and helpful salesperson that I have ever encountered. He went above and beyond to give me all the information that I could possibly wan well-informed and helpful salesperson that I have ever encountered. He went above and beyond to give me all the information that I could possibly want on the Mazda3! The price that he gave me was excellent and he gave me more money for my trade than any other dealer that I shopped. I would highly recommend Shane and Berge Mazda to anyone looking for a Mazda! More

I also worked with Seth, he has no idea on how to sell a car. This dealership uses all the tactics to confuse you, monthly payment, trade-in, finance, down payment, overload.... I told them I was getting pr car. This dealership uses all the tactics to confuse you, monthly payment, trade-in, finance, down payment, overload.... I told them I was getting prices and would buy in the next 2 days. They tried to talk me into buying a car NOW and would not give any prices until I gave them what other dealers quoted. I will not be returning and will not recommend. More

Daughter took her 1996 Protege in for an Oil change July 8th 10, and after going 520 miles(July 12th) the oil drain plug blew out causing severe engine damage. They would not repair the engine,they only off 8th 10, and after going 520 miles(July 12th) the oil drain plug blew out causing severe engine damage. They would not repair the engine,they only offered to take the car in for a trade in! If I bought a car from them.This in absurd ! They destroy our car then sell a used car to me off their lot. This ridiculous offer only takes more money out of my pocket. Just fix the car learn to tighten the oil plug and stand by your work. More

Seth @ Berge Mazda COMPLETELY wasted my time, down to having to show me how the air conditioner on the vehicle worked (no, I did not just crawl out from under a rock...) to making me stand in the middle having to show me how the air conditioner on the vehicle worked (no, I did not just crawl out from under a rock...) to making me stand in the middle of the street in a neighborhood to "see how the vehicle really looks, since you can't tell at the dealership". After spending 2 hours and boring my 2 year old to death, the first offer was over $9000 more than what I told them I could give for a down payment and $80 more per month than I told I could afford monthly. The second offer was $3000 over what I could do for a down and $150 per month over my monthly payment allowance. I will NEVER do business with Berge Mazda/Volkswagen again. More

Engine failed on my VW. It was towed to Berge VW. They told me no warranty and $12,000 to repair. I bought a new car. They offered me up to $1,500 trade, said car worth $500 for salvage, didn't want to told me no warranty and $12,000 to repair. I bought a new car. They offered me up to $1,500 trade, said car worth $500 for salvage, didn't want to play the number game so kept car. Continued to per sue the warranty with VW of America, VW Camelback took over and got my vehicle repaired as it was a warrantied failure. Took repaired VW back to Berge and asked why they failed to recognize the car was under warranty and offer me that option. They said they should have know but failed but would take no responsibility or take back the new car I didn't need to buy. Worked with them for six weeks, poor response, poor attitude, didn't care about customer service, insisted they had no liability for me purchasing a new car based on their error. More