Berge Mazda

The staff are excellent,very friendly and helpful. I never felt pressured to purchase a vehicle which is very important to me. I never felt pressured to purchase a vehicle which is very important to me. More

Five-Star Service Without a Sale! My wife and I spent several months searching for a new vehicle, visiting multiple dealerships along the way. Although we ultimately purchased a di My wife and I spent several months searching for a new vehicle, visiting multiple dealerships along the way. Although we ultimately purchased a different brand elsewhere, our experience with Berge Mazda Volkswagen was, without question, the best of them all. From our first visit, Kami, the Customer Care Director, and her son Jake, a product specialist, made us feel welcome, respected, and genuinely valued. They listened to our needs, answered our many questions, and gave us the space to make decisions on our own timeline. There was never any pressure to buy, just thoughtful guidance and exceptional customer service. Over the following months, they stayed in touch without being pushy. Jake even offered helpful advice about our existing vehicle that went well beyond what we expected from a dealership. When we were finally ready to make a decision, Jon joined the process and worked diligently to put together a competitive offer. All three were transparent, professional, patient, and incredibly kind. What impressed me most was how they handled the news that we'd decided to purchase elsewhere. Kami responded with genuine congratulations and warm wishes. No guilt, no frustration, no attempts to make us second-guess our decision. Just graciousness and professionalism. If you're considering a Mazda or Volkswagen, I wholeheartedly recommend Berge Mazda Volkswagen. Ask for Kami, Jake, or Jon. These three demonstrated that outstanding customer service isn't simply about closing a sale. It's about treating people well, regardless of the outcome. They didn't earn our business this time, but they absolutely earned our trust and recommendation! More

Fantastic experience from start to finish! As a first-time Mazda owner, I wasn’t sure what to expect, but I can confidently say I’m now a Mazda owner for life! A huge thank-you to Trent As a first-time Mazda owner, I wasn’t sure what to expect, but I can confidently say I’m now a Mazda owner for life! A huge thank-you to Trent Williams and Kami Tate at Berge Mazda. They were incredibly kind, professional, knowledgeable, transparent, and genuinely committed to making the experience a great one. No pressure, no games — just honest communication and outstanding service. They delivered on every level! Trent, Kami and the rest of the Berge team made the entire experience easy, enjoyable, and actually fun! If you’re in the market for a car, I highly recommend Berge Mazda — and especially this all-star team. They set the bar for what a great car-buying experience should be!!! More

Negotiation and sale were as easy as it gets. Robert, Kami, and Jon were exceptional. I hate new car shopping, but the experience at Berge Mazda has changed my opinion. Robert, Kami, and Jon were exceptional. I hate new car shopping, but the experience at Berge Mazda has changed my opinion. More

I just purchased my fourth Mazda from Berge. Everytime its a great experience. Robert Perez always assist me and the process is so easy. I also service all my cars there and Andrew my service ad Everytime its a great experience. Robert Perez always assist me and the process is so easy. I also service all my cars there and Andrew my service advisor always gets everything right the first time. Thanks Berge Mazda for being the best car dealership I have ever worked wIth. More

Jordan, Linda, Gary, and the whole finance team made this the smoothest car buying experience of my life. I found the car through Costco Auto the night before, had a wonderful call from Linda that same night the smoothest car buying experience of my life. I found the car through Costco Auto the night before, had a wonderful call from Linda that same night, and Jordan got me exactly what I asked for the very next morning. The Finance guys were awesome too, getting me an amazing rate, and keeping everything above board. Berge Mazda is worth the drive. Will definitely come back when I have room for a Miata in my life. More

Purchased our new Mazda last week and our Product Specialist Turner Dittmer was outstanding assisting us in the process! Provided us with all the information we needed to make our decision. He was Specialist Turner Dittmer was outstanding assisting us in the process! Provided us with all the information we needed to make our decision. He was able to complete everything we needed in one day. Also, Finance Manager Gary Cushing processed our loan quickly. We love the new Mazda CX-30 and would recommend Turner and Gary to anyone considering a new Mazda! More

Great customer service! Very helpful! Great dealership! Had a great experience buying my new vehicle from them! Very helpful! Great dealership! Had a great experience buying my new vehicle from them! More

I would give zero stars if I could. My turbo diesel Audi Q5 was brought to this dealership for service, and they made one of the most serious mistakes possible on a diesel vehicle: t My turbo diesel Audi Q5 was brought to this dealership for service, and they made one of the most serious mistakes possible on a diesel vehicle: they added DEF (Diesel Exhaust Fluid) to the diesel fuel tank. This mistake has the potential to contaminate the entire fuel system and cause extensive damage. When this happened, I initially explored having the vehicle declared a total loss through my insurance because I was concerned about the long-term consequences of DEF contamination. However, I was repeatedly assured by the dealership that the repairs would be performed thoroughly and completely, that all affected components would be addressed, and that the vehicle would be properly restored. Based on those assurances, I chose not to pursue that option and gave the dealership the benefit of the doubt. That trust turned out to be misplaced. In the months following the repair, the Audi continued to experience fuel system and DEF-related issues. Most concerning, the engine shut off while I was driving my children to school. After additional problems arose, I was eventually informed that the low-pressure fuel pump had not been replaced during the original repair process. This was information I should have known from the beginning, especially given the assurances I had received that the contamination had been fully addressed. My understanding is that the fuel tank and low-pressure fuel pump were not initially replaced. As a result, I am deeply concerned that contamination has remained in the system and that newly installed fuel system components have been exposed to the original DEF contamination. Whether or not future failures occur, I am now left questioning the integrity of the entire repair and wondering if a major fuel system or engine failure could still be waiting down the road. To make matters worse, I can no longer pursue the insurance option I originally considered. I was recently informed that because the damage is not currently present, the claim path I explored at the time of the contamination event is no longer available. Had I known then what I know now, I would have made very different decisions. The result is that I am left with a vehicle I no longer trust. This is not a minor inconvenience. I regularly commute more than four hours one way each week to a remote location on the Navajo Reservation for work. Cellular service is often unavailable in the areas where I travel, and breakdowns can create serious safety concerns. Instead of having confidence in my vehicle, I am constantly wondering whether the next fuel system failure is around the corner. The dealership's proposed solution was equally disappointing. The offer made to buy me out of my current loan was so low that it failed to account for the financial position I was placed in. That loan includes negative equity from a nearly new 2023 VW Atlas that I had originally purchased from the same dealership and later sold after transmission problems developed shortly after warranty coverage ended. What makes this entire situation especially disappointing is that I am not a first-time customer. I have been a loyal Berge customer for well over a decade, having purchased my first vehicle from the Mazda side of the dealership in 2011 and continuing to do business with both the Mazda and Volkswagen dealerships over the years. I returned because I trusted them. After this experience, that trust is gone. Mistakes happen. What matters is accountability, transparency, and making customers whole when those mistakes occur. In my experience, the dealership failed on all three. The original DEF contamination was a major error. The incomplete communication about what was actually replaced, the months of ongoing problems, the safety concerns created by repeated failures, and the lack of a meaningful resolution afterward have completely destroyed my confidence in this dealership. Unfortunately, I will not be returning as a customer, and More

We had a great experience with Berge Mazda. It was an easy and quick purchase of our Mazda CX70. From the salesman to the finance, we don’t have any complaints and would recommend this dealersh It was an easy and quick purchase of our Mazda CX70. From the salesman to the finance, we don’t have any complaints and would recommend this dealership to anyone looking to buy a car. More